Cancellation service #1 in Nigeria
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Monat service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Monat: Easy Method
What is Monat
Overview
Monat is a haircare and skincare company that sells products directly to consumers and through Market Partners. It offers a subscription-style VIP program (often called Flexship) for regular product deliveries and discounts.
Products and services
Monat provides shampoos, conditioners, treatments, and cosmetic items, plus a VIP/Flexship subscription with discounts and perks. Memberships and purchases are available via the Monat New Zealand website, mobile apps, and Market Partners.
How to cancel Monat
App Store (iOS) cancellations
- Open Settings on your iPhone/iPad or the App Store app.
- Tap your Apple ID, then Subscriptions, find the Monat subscription (including any in-app VIP/Flexship), and select Cancel.
- Monat cannot cancel App Store subscriptions for you via phone, email, or web; Apple manages all App Store billing and cancellations.
- See Apple support: Apple subscriptions help.
Google Play (Android) cancellations
- Open the Google Play Store app, tap your profile, then Payments & subscriptions > Subscriptions.
- Select the Monat subscription and choose Cancel to stop future billing.
- Cancelling stops the next billing cycle; refunds for the current period depend on Google Play policies.
- See Google Play terms: Google Play policies.
Web (Monat NZ site) and Market Partner cancellations
- Contact MONAT NZ customer support by phone or email: 0800 442 677 or NZMonatSupport@monatglobal.com.
- Provide written notice including your full name, ID number, reason for cancellation, and a statement that you have no products to return.
- Monat's Policies & Procedures require cancellation requests via Customer Service; see the policy: Monat NZ policies & procedures.
What happens when you cancel
Shipments and renewal
Cancelling a subscription stops future Flexship shipments and any recurring billing from the point of cancellation forward. You will not receive new VIP/Flexship benefits after the cancellation takes effect.
Account access and data
Your account remains accessible for order history and record-keeping, but VIP discounts and subscription features end. Retain confirmation emails and screenshots of cancellation for your records.
Will I get a refund?
General refund policy
Monat offers a 30-day money-back satisfaction guarantee for unused products (less shipping & handling). This is a goodwill policy separate from statutory rights.
- Within 30 days: full refund of eligible unused products minus shipping & handling.
- After 30 days up to 90 days: up to a 90% refund of purchase price (excluding shipping) for unopened/unused items, subject to policy conditions.
- No automatic 14-day cooling-off applies; online purchases do not receive a mandatory 14-day change-of-mind refund under NZ law.
Market Partner and other exceptions
Market Partners may return certain items (like starter kits or sales aids) within one year if unopened/unused for a 90% refund of net cost, following separate procedures.
For in-person or non-web purchases made through Market Partners, there is a 10-business-day rescission right; this does not apply to online App/Play/web orders. See Monat refund policy: Monat NZ refunds & returns.
Monat plans and pricing
Subscription overview
| Plan | Price (NZD) | Billing period | Features |
|---|---|---|---|
| Flexship (subscription) | Not publicly specified (via MONAT VIP NZ) | Every 30 or 60 days | 15% off all products daily; additional 15 - 25% Purchase+ discounts depending on order total; free shipping over NZ$130; free product on 2nd - 4th orders of NZ$130+; access to exclusive sales |
Notes on pricing
Exact NZD prices for Flexship are not listed publicly by MONAT New Zealand. Benefits and structure are published, but specific subscription fees are provided through MONAT VIP enrolment channels.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the NZ Consumer Guarantees Act, goods must be of acceptable quality and fit for purpose. If a product is faulty or does not meet guarantees, you can seek repair, replacement, or refund at no cost.
These statutory rights apply regardless of Monat's own policies. For more information, see: Consumer Guarantees Act guidance.
Change-of-mind and retailer policies
Retailers in New Zealand are not required by law to give refunds for change of mind. Monat’s 30-day satisfaction guarantee is a voluntary goodwill measure and not a statutory right.
Keep receipts and follow Monat’s returns process to use their goodwill guarantees; otherwise, CGA applies only for faults or failures of the product.
Customer experiences
Positive reports
Many customers report improvements in hair health such as increased hydration, softness, thickness, and reduced shedding.
Reviewers often praise responsive and helpful customer service, including prompt replacements and support.
Common complaints
Frequent negative feedback includes unexpected automatic recurring shipments (Flexship) and difficulty cancelling them, with reports of unexpected charges.
Some users report skin or scalp reactions, packaging or product damage, and website usability issues when ordering or applying discounts. See user reviews: Monat NZ reviews.
Documentation checklist
Mandatory items to include in a cancellation request
- Full name as used on the account.
- Government-issued ID number (as required by MONAT NZ policy).
- Clear reason for cancellation.
- Statement that you have no products to return (if applicable).
- Explicit request to terminate your VIP/Flexship or Market Partner Agreement.
Helpful extras to speed processing
- Order number(s) and subscription/Flexship ID.
- Proof of purchase (receipt or invoice) and screenshots of subscriptions.
- Confirmation screenshot or email showing cancellation submission.
- Keep copies of all correspondence with MONAT support.
Common mistakes
Cancelling via the wrong channel
A common error is asking Monat NZ to cancel an App Store subscription. Apple controls App Store billing; cancellations must be done in your Apple account.
Similarly, Android users must cancel in Google Play; requesting cancellation via Monat email/phone will not stop Play/App billing.
Assuming automatic refunds or immediate stops
Some customers assume cancelling stops all charges immediately or guarantees refunds. Cancellation prevents future billing but does not automatically entitle you to a refund.
Refund outcomes depend on the purchase channel (Apple/Google/Web), timing, and whether items are unused or unopened per Monat policy.
Comparative recap
Quick comparison table
| Platform | How to cancel | Refunds possible? |
|---|---|---|
| App Store (iOS) | Cancel via Apple ID > Subscriptions in Settings or App Store | Refunds handled by Apple; Monat cannot cancel iOS subs for you |
| Google Play (Android) | Cancel via Google Play > Payments & subscriptions > Subscriptions | Cancelling stops next billing; refunds follow Google Play policies |
| Web / Monat NZ site | Contact MONAT NZ Customer Service: 0800 442 677 or NZMonatSupport@monatglobal.com | Monat refund policy applies; 30-day guarantee and conditional refunds up to 90 days for unopened items |
Key takeaways
Choose the correct cancellation channel for your purchase platform to ensure billing stops. Keep documentation and be aware refund eligibility varies by timing and item condition.
After cancelling
What to check and keep
- Save cancellation confirmation emails or screenshots and any correspondence with MONAT support.
- Monitor your bank or card statements for any unexpected charges and dispute through your bank if necessary.
- If a product is faulty, consider CGA remedies (repair, replacement, or refund).
Helpful links and contacts
Monat NZ refunds & returns: Monat NZ refunds & returns.
Monat NZ policies & procedures: Monat NZ policies & procedures.
Apple subscriptions help: Apple billing support. Google Play policies: Google Play terms.
For statutory consumer rights information: Consumer Guarantees Act guidance.
Address
Monat New Zealand address
MONAT New Zealand does not publish a physical postal address for cancellations in its public policies.
How to submit a cancellation
Submit cancellation requests via MONAT NZ Customer Service by phone or email: 0800 442 677 or NZMonatSupport@monatglobal.com.
Include the mandatory information outlined above per MONAT NZ policies to ensure processing.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.