Cancel SAKURACO online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sakuraco service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Sakuraco: Easy Method
What is Sakuraco
Service overview
Sakuraco is a subscription box service that curates Japanese snacks, teas, and cultural items and ships them internationally, including to New Zealand. Boxes are marketed as curated cultural experiences with themed items and informational material.
How Sakuraco operates
Sakuraco offers one-off web orders and recurring subscription plans billed monthly or prepaid for multiple months. Orders and subscriptions are managed through the Sakura website and a customer portal.
How to cancel Sakuraco
Cancel a web order before dispatch
- Log into your Sakura NZ account on the website and locate the order before it is dispatched.
- Request cancellation via the order page or contact customer support promptly; a 5% cancellation fee applies to cover bank and processing costs.
- Reference the order number and account email in your request to speed processing.
Cancel a subscription (web-based)
- Open the Customer Portal via the Sakura site and go to "My Account Dashboard".
- Click "View Plan" then "Cancel Subscription". Confirm by typing "YES" and clicking "Cancel Now".
- If you subscribed via Apple App Store or Google Play, manage cancellation through Apple or Google subscription settings (no official Sakuraco documentation for in-app cancellations).
What happens when you cancel
Access and future shipments
When cancellation is processed, future auto-renewals stop and you will not be charged for subsequent billing cycles. Access to any paid content tied to active subscription typically ends at the close of the current paid period unless otherwise noted.
Order status and dispatched items
If an order has already been dispatched cancellation is not possible. You will need to follow the returns process if you wish to return received items.
Will I get a refund?
Change-of-mind returns (web orders)
Sakuraco's stated policy for New Zealand web orders is that change-of-mind returns within 14 days are eligible for Sakura credits only, not cash refunds.
Delivery costs and any credit/debit card fees are not refunded for change-of-mind returns.
Faulty, damaged or incorrect items
For damaged or incorrect items, Sakuraco inspects returned goods and issues refunds to the original payment method after inspection if a fault is confirmed.
Subscription purchases are generally non-refundable once purchased; you must cancel before auto-renewal to avoid future charges.
Sakuraco plans and pricing
Summary of available plans
Prices are listed in USD on Sakuraco's site. Shipping is not included in the plan prices and typically adds around USD $10.50 - $12.50.
Pricing table
| Plan | Price (USD) | Billing | Features |
|---|---|---|---|
| 1 month | USD $37.50 | Monthly | Standard monthly box, no shipping included |
| 3 months | USD $35.50 | Monthly (billed every 3 months) | Prepaid 3-month subscription, lower per-box cost |
| 6 months | USD $33.50 | Monthly (billed every 6 months) | Prepaid 6-month subscription, more savings |
| 12 months | USD $32.50 | Monthly (billed annually) | Prepaid 12-month subscription, best value |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA gives consumers rights to remedies such as repair, replacement or refund when goods are faulty, not as described, or fail to meet reasonable standards.
Sakuraco's store-credit-only approach for change-of-mind returns may not override CGA rights where products are faulty.
14-day cooling-off and automatic renewals
New Zealand consumers have a 14-day cooling-off right for some online sales; a full refund including delivery may be required unless the right is explicitly waived.
Automatic renewal subscriptions must disclose renewal terms and allow cancellation; unclear renewal notices could raise Fair Trading Act concerns.
Customer experiences
Positive experiences
Reviewers often praise the authenticity, variety, and presentation of the Japanese snacks and accompanying information in each box.
Many subscribers describe the boxes as enjoyable cultural experiences and value the curated selection and packaging.
Negative experiences
Common complaints include unexpected auto-renewals, difficulty cancelling, and inadequate refund responses for unwanted charges.
International shipping delays, import or local charges, and lost or delayed boxes are also frequently reported, with some customers receiving store credit rather than cash refunds.
Documentation checklist
What to gather before you cancel
- Order number and subscription plan name.
- Account email and customer portal screenshots showing your plan.
- Payment receipts or bank/credit card statements showing charges.
Evidence for returns or disputes
- Photographs of damaged or incorrect items, with packaging and labels visible.
- Dates of order, shipment tracking details, and any communication with support.
- Records of attempted cancellations and confirmation messages if available.
Common mistakes
Assuming you can cancel after dispatch
Customers sometimes expect to cancel and receive a refund even after the box has shipped. Once dispatched, Sakuraco does not allow cancellation and you must return items under the returns policy.
Overlooking subscription source
People who subscribed via Apple or Google expect Sakuraco to cancel on their behalf; however, in-app subscriptions usually require management through Apple or Google account settings.
Another frequent error is not documenting the cancellation attempt, which makes disputes harder to resolve.
Comparative recap
Quick comparison
| Feature | Sakuraco (web orders/subscriptions) |
|---|---|
| Cancellation before dispatch | Allowed with 5% cancellation fee |
| Cancellation after dispatch | Not allowed; must return received items |
| Change-of-mind refunds | Store credit only (within 14 days) |
| Faulty/damaged item refunds | Refund to original payment method after inspection |
| Subscriptions | Manage via Customer Portal; non-refundable once purchased |
| App store cancellations | No official documentation; manage via Apple/Google |
After cancelling
What to expect next
After you cancel, confirm the cancellation email or portal message and keep that record. Monitor your bank or card statement for any final charges or refunds.
Helpful links and next steps
- Sakuraco FAQ (subscription cancellation)
- Sakuraco NZ Terms & Conditions
- Sakuraco NZ Returns & Exchanges
- Manage subscriptions on Apple (Apple Support)
- Manage subscriptions on Google Play (Google Support)
Address
Corporate office
Ichigo Mita Building, 7th Floor, 5‑13‑18 Shiba, Minato‑ku, Tokyo 108‑0014, Japan
Notes on contacting
No New Zealand-specific postal cancellation address was identified. Use the Sakura customer portal or the website contact options for cancellations and disputes.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.