Cancel SCENTBOX online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Scentbox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Scentbox: Easy Method
What is Scentbox
Overview
Scentbox is a fragrance subscription service that sends perfume or cologne samples (and occasionally full-size bottles) on a recurring schedule. It offers tiered plans giving access to hundreds of scents and sample atomisers for trying new perfumes.
Service model
Subscribers pay monthly or annually for access to a selection of fragrances and receive a sample-sized vial each period. Scentbox is a US-based company operating internationally, including offers marketed to New Zealand customers.
How to cancel Scentbox
Primary cancellation methods
- Email: send cancellation requests to info@scentbox.com.
- Phone: call 1-844-782-9629 (US number) to request cancellation by phone.
- Website contact form: use the contact form on Scentbox’s site to submit a cancellation request.
Important steps and tips
- Cancel before your monthly billing date for Standard and Premium plans; requests after that date take effect the following month.
- Annual subscriptions can only be cancelled within the first month; gift subscriptions cannot be cancelled or refunded.
- App cancellation may be limited; if cancellation options are not available in the mobile app, try the desktop website, email, or phone.
What happens when you cancel
Access and fulfillment
If you cancel before your billing date, you will not be charged for the next month and your access to monthly shipment selection stops at the end of the current paid period.
If cancellation is requested after your billing date, the subscription usually continues through the current billing cycle and stops the following month.
Account data and communication
Scentbox typically retains account information to manage subscriptions, orders and any returns or exchanges tied to your account.
Always ask for written confirmation of cancellation and keep copies of emails or screenshots of any acknowledgement you receive.
Will I get a refund?
General refund policy
Scentbox does not offer refunds on already-charged monthly subscription boxes; there are no prorated or late refunds for billed boxes.
To avoid being charged, you must cancel before your monthly billing date.
Exceptions and other return/exchange options
- Exchanges of scent samples: allowed at a rate of 1 exchange per month, up to 5 exchanges per 12-month period, for samples with at least 90% remaining.
- Full-size bottles: may be returned within 30 days of delivery for store credit (not a cash refund); customers pay return shipping.
- Refunds may still be available under New Zealand consumer law if goods are faulty, misdescribed or not delivered.
Scentbox plans and pricing
Summary of known plans
Below are the plans and prices reported for New Zealand-targeted offers and the primary USD tiers often cited.
Price table
| Plan | Price | Period | Features |
|---|---|---|---|
| NZ-specific first month | NZ$16.99 | First month | Introductory offer, 1 - 2 fragrances per month |
| NZ ongoing rate (implied) | NZ$29.63 | Monthly | Regular ongoing rate |
| Standard (USD reference) | USD $16.95 | Monthly | Access to ~600 scents, free shipping |
| Premium (USD reference) | USD $21.95 | Monthly | Access to ~850 scents |
| Platinum (USD reference) | USD $30.95 | Monthly | Access to ~1000+ scents |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the New Zealand Consumer Guarantees Act, consumers have rights if goods are faulty, misdescribed or not delivered.
If a product is faulty or not as described, you are generally entitled to remedies such as repair, replacement or refund, regardless of a seller’s voluntary return policy.
Change-of-mind and refunds
Scentbox’s stated change-of-mind policy offers no cash refunds for monthly boxes; exchanges and store credit are its usual remedies.
NZ consumers cannot rely on CGA for change-of-mind refunds; CGA protections apply when goods are faulty or not as described.
Customer experiences
Positive reports
Many users praise Scentbox for helpful customer service, quick replacements of lost or defective items, a wide fragrance selection, and good value for sampling new scents.
Positive comments often note quality packaging, useful atomisers, and an enjoyable way to try multiple fragrances affordably.
Negative reports
Complaints include difficulty cancelling (ignored emails or continued billing after cancellation attempts) and occasional unexpected charges or billing issues.
Other recurring negatives are long shipping times to some regions, fulfillment delays, and limitations or confusion when cancelling via mobile apps.
Documentation checklist
What to gather before contacting Scentbox
- Order number(s) and account email address used to subscribe.
- Your regular billing date (date subscription renews each month).
- Screenshots or copies of any cancellation requests, confirmation messages, and billing statements showing charges.
Useful supporting evidence
- Tracking numbers and delivery confirmations for shipments you believe are missing or faulty.
- Photos of defective or incorrect items, showing condition and quantity remaining (for exchanges).
- Notes of dates and times you called, and the name of any representative you spoke with.
Common mistakes
Missing the billing date
A frequent error is requesting cancellation after your monthly billing date; cancellations made after that date usually take effect the following month.
Always check and cancel before your billing date to avoid being charged for the next cycle.
Relying on app-only cancellation or not keeping proof
Some users assume the mobile app provides full self-service cancellation; app functionality may be limited, so use email or phone if needed.
Not saving confirmation emails or screenshots leads to disputes that are harder to resolve; always keep proof of cancellation attempts.
Comparative recap
Quick comparison
The table below summarises key points to watch when comparing Scentbox to typical subscription expectations for New Zealand consumers.
Comparison table
| Feature | Scentbox | What to watch for (NZ) |
|---|---|---|
| Cancellation window | Cancel before monthly billing date for Standard/Premium; annual cancellable only in first month; gifts non-cancellable | Know your billing date and keep cancellation proof; app may not allow cancellation |
| Refunds | No refunds for already-charged monthly boxes; returns for full-size bottles are store credit within 30 days | CGA may require refunds only when goods are faulty or not as described |
| Exchanges / Returns | Sample exchanges allowed (1/month, up to 5/year) if ≥90% remains; full-size returns for store credit | Keep bottles and sample levels documented when requesting exchanges |
| NZ pricing | Introductory NZ$16.99; ongoing NZ$29.63 reported; USD tiers also available | Promotions and exchange rates can change actual NZD cost; check current site offers |
| Contact methods | Email, phone, website form; app cancellation may be limited | Use email/phone and save confirmations; US phone number may incur international charges |
After cancelling
Immediate next steps
- Request written confirmation of your cancellation and keep the email or screenshot.
- Monitor your bank or card statements for any subsequent charges and save evidence if you are billed after cancelling.
Where to get help and further information
- Scentbox contact sources: HonestBrandReviews summary HonestBrandReviews.
- Cancellation guide references: 19pine.ai and consumer dispute reports such as Chargeback.
- New Zealand consumer rights: see official guidance at consumerprotection.govt.nz.
- Customer reviews and experiences: Trustpilot NZ.
Address
Corporate mailing address
Scentbox
9350 Wilshire Blvd Ste 203
City and country
Beverly Hills, California 90212
United States
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.