Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Scribd service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Scribd: Easy Method
What is Scribd
Overview
Scribd is a subscription-based digital library offering access to ebooks, audiobooks, magazines and documents. It is available via the web and mobile apps and is sometimes offered under the Everand branding in app stores.
Services offered
Members get access to an on-demand catalogue for a monthly fee and may sample content such as an hour of an audiobook before unlocking it. Availability and catalogue size vary by region and platform.
How to cancel Scribd
Cancel on the web
- Go to the Scribd or Everand website and log into your account.
- Open Your Account → Subscription & Payment Details.
- Click "End My Subscription" or "Cancel Subscription".
- Follow the confirmation pages; you will receive a confirmation email when cancellation succeeds.
- See Scribd's cancellation guide: How to cancel your subscription.
Cancel via app stores and support
- If you subscribed through Apple's App Store, cancel through your Apple account (Subscriptions in iOS settings or via the App Store); Scribd cannot cancel Apple-managed subscriptions.
- If you subscribed via Google Play / Google Pay, manage and cancel your subscription in Google Play subscriptions. Scribd's help article does not detail Google Play steps explicitly.
- If you cannot cancel online, contact Scribd support at help@scribd.com for assistance.
What happens when you cancel
Access after cancellation
After cancellation you typically retain access to Scribd content until the end of your current billing period. Access ends on the subscription expiry date unless you resubscribe.
Billing and account data
Recurring billing stops after cancellation for the relevant billing cycle. Your account and saved data (lists, bookmarks) usually remain available if you sign in later.
Will I get a refund?
Refund policy summary
- Scribd requires you to contact them within 30 days of the charge to be eligible for a refund.
- Refunds are issued only to the original payment method, not by cash or other external methods.
- See Scribd's refund article: Refunds.
Exceptions and discretion
- Refunds may be granted at Scribd's discretion for issues like technical problems, payment errors, or fraud if reported within 30 days.
- There is no automatic 14-day cooling-off guarantee stated by Scribd; refunds beyond 30 days are generally not provided.
Scribd plans and pricing
Pricing overview
| Plan | Price (NZD) | Period | Features |
|---|---|---|---|
| Scribd Membership (App Store) | NZ$17.49 | Monthly | Access Scribd / Everand / SlideShare via iOS App |
| Scribd Membership (App Store) | NZ$19.99 | Monthly | Alternative App Store tier |
| Scribd Membership (App Store) | NZ$14.99 | Monthly | Alternative App Store tier |
| Scribd Membership (App Store) | NZ$6.99 | Monthly | Alternative App Store tier |
| Scribd Membership (App Store) | NZ$14.50 | Monthly | Reported in NZ‑based blog review |
Notes on pricing
Exact NZD pricing varies by in‑app purchase tier in the New Zealand App Store. Web pricing in NZD is not publicly listed.
App Store prices are set by Apple and may differ by region or tier.
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The CGA requires services to be provided with reasonable care and skill and to match their description. Digital subscription services like Scribd can fall under the CGA if the provider is in trade in New Zealand.
If Scribd's service is not fit for purpose or differs materially from its description, you may be entitled to a remedy such as a refund, repair or cancellation.
Fair Trading Act (FTA)
The FTA prohibits misleading or deceptive conduct. Hidden cancellation terms or unclear refund information may raise FTA issues.
For consumer guidance see: Consumer Guarantees Act guidance and How to complain and your rights.
Customer experiences
Positive feedback
Some users praise responsive customer service when contacted and note helpful resolutions to payment issues. Others appreciate the breadth of ebooks and audiobooks and features like audiobook sampling.
Common complaints
Many complaints mention continued charges after cancellation or difficulty completing cancellation steps. Users also report slow or unhelpful customer support and unexpected charges during trials.
Documentation checklist
What to gather before contacting support
- Account email address and user name used on Scribd.
- Date(s) of the charge(s) and the amount charged.
- Payment method used (credit card, Apple ID, Google Play).
- Subscription confirmation or renewal emails.
- Screenshots showing subscription settings, cancellation attempts, or error messages.
- Any support ticket or case numbers if you previously contacted support.
Why this matters
Having clear documentation helps support locate your account and speed up refunds or cancellation confirmations.
It also provides evidence if you need to escalate a dispute with your payment provider or a New Zealand consumer agency.
Common mistakes
Errors when cancelling
Canceling in the wrong place is a frequent error - for example, trying to cancel an App Store subscription on Scribd's website instead of through Apple.
Another common issue is not completing the final confirmation step or not saving the confirmation email, so the cancellation is not processed.
Errors when seeking refunds or support
Waiting longer than 30 days to request a refund can make you ineligible under Scribd's stated policy.
Using the wrong account credentials or failing to provide payment details can delay resolution with Scribd support.
Comparative recap
Quick comparison
| Topic | Scribd (what to expect) | NZ consumer protection / Advice |
|---|---|---|
| Cancellation method | Cancel via account settings on web; Apple subscriptions must be cancelled through Apple; Google Play via Google. | CGA and FTA give remedies if service is not as described; keep records of cancellation attempts and confirmations. |
| Refunds | Must request within 30 days; refunds to original payment method only; discretional. | If service breaches CGA you may be entitled to a remedy; act promptly and keep evidence. |
| Pricing | NZ App Store tiers vary (examples: NZ$6.99 - NZ$19.99 monthly). | Compare app store tiers and watch for regional price differences before subscribing. |
| Customer service | User reports vary widely: some helpful support, many complaints about delays and unresolved charges. | Escalate to your payment provider or Consumer Protection NZ if unresolved; document all communications. |
Practical takeaways
Always cancel through the platform that manages your subscription (web, Apple, Google Play), keep confirmation emails, and act within 30 days if you seek a refund.
Use New Zealand consumer rights if Scribd's service is significantly different from its description or if conduct appears misleading.
After cancelling
What to check immediately
- Look for the cancellation confirmation email and save it.
- Verify your next bill date and that no further charges are pending on your statement.
- Keep screenshots of the subscription page showing the cancelled status.
Further steps and useful links
If you need help or a refund contact Scribd support: help@scribd.com.
Helpful links:
- Scribd: How to cancel your subscription
- Scribd: Refunds
- Consumer.org.nz: CGA guidance
- Consumer Protection NZ: How to complain
Address
Scribd headquarters
Scribd, Inc. 460 Bryant Street, Suite 300 San Francisco, CA 94107-2594 USA
Contact email
Primary support email: help@scribd.com
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.