Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Shinesty service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Shinesty: Easy Method
What is Shinesty
Brand overview
Shinesty is a US-based apparel brand and subscription service known for novelty underwear, swimwear, and themed clothing with bold prints.
The company sells one-off orders and subscription plans that deliver items on a recurring schedule.
How it operates for international customers
Shinesty ships internationally but uses US-based returns and fulfillment addresses, which can affect shipping time and return costs for New Zealand customers.
Subscriptions are managed via your Shinesty account or by contacting their customer service by email.
How to cancel Shinesty
Cancel through your online account
- Log into your Shinesty account on the Shinesty website.
- Find your subscription settings and choose to cancel automatic renewal before your next renewal date.
Cancel by email
- Email customerservice@shinesty.com requesting cancellation.
- Send the cancellation at least 24 hours before your next renewal date to avoid being charged for the next period.
What happens when you cancel
Access and delivery after cancellation
Cancellations take effect for future billing only; you keep access to the subscription benefits until the end of the current paid period.
No prorated refunds are issued for unused time after cancellation.
Account data and communication
Your account and order history remain on file unless you request deletion under applicable policies.
Expect confirmations or follow-up emails from Shinesty regarding the cancellation; keep those for your records.
Will I get a refund?
Standard refund policy (change of mind)
Shinesty does not prorate subscription cancellations and provides no refund for unused subscription time.
For product returns, items must be postmarked within 30 days of original shipment (60 days for purchases placed Nov 15 - Jan 1).
Exceptions and important conditions
- Returned items must be unworn, unwashed, unaltered, with tags attached.
- Underwear and swimwear are not eligible for refunds; they may only receive store credit.
- Shipping fees and protection costs are non-refundable.
- “Money Back” or similar store promotions are typically issued as store credit valid for one year and may be disabled if returns drop subtotal below qualifying thresholds.
Shinesty plans and pricing
Pricing overview
Below are the available plan details found in public sources. Prices are listed in USD as Shinesty does not show official NZD pricing.
Use your bank or card provider to check the current conversion rate to NZD before subscribing.
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Men’s monthly subscription | US$17.99/month (approx. converted to NZD) | Monthly | Approx. 33% off per pair, month-to-month, cancel anytime |
| Men’s 3-month plan | US$16 per pair (≈US$48 per 3 months) | Quarterly | Lower per-pair cost |
| Men’s 12-month upfront | US$176/year (≈US$14.67 per pair) | Annual | Best per-pair value, year-long commitment |
| Women’s subscription | US$10.99/month | Monthly | Lowest monthly rate for women’s |
Your consumer rights in New Zealand
Rights under the Consumer Guarantees Act (CGA)
Under the CGA, goods that are faulty, not of acceptable quality, or do not match their description must be remedied.
Remedies can include a refund, repair, or replacement regardless of a retailer’s stated return policy.
Fair Trading Act and services
The Fair Trading Act prohibits misleading return and refund statements such as “no refunds” for faulty goods.
For subscriptions (a service), providers must deliver services with reasonable care and skill and within a reasonable time.
Customer experiences
Positive feedback
- Customers praise product comfort, unique designs, and specific features like the "ball hammock" pouch.
- Recent reviews highlight responsive customer service that can resolve sizing or shipping issues quickly.
Negative feedback
- Common complaints include slow shipping times - some subscription orders took up to three weeks to arrive.
- Other issues reported: subscription preference errors, duplicate designs, confusing shipping emails, and occasional poor service experiences.
Documentation checklist
What to include when cancelling
- Order number and subscription ID (if available).
- Email address used for the account and full name on the order.
- Desired cancellation date or request to stop future renewals.
What to include for returns or faulty claims
- Photos showing the fault, item condition, and tags still attached.
- Original shipping confirmation or tracking number and purchase date.
- Proof of postage for returns (especially international shipments).
Common mistakes
Missing the cancellation window
A common error is cancelling less than 24 hours before the next renewal and still being charged for the upcoming period.
Always check the exact renewal date in your account and allow time for emails to be processed.
Assuming automatic refunds or free returns
Some customers assume a prorated refund or free international returns; Shinesty does not prorate subscription refunds and uses a US return address.
Expect to pay international return postage unless a fault or company error is agreed upon in writing.
Comparative recap
Quick feature comparison
The table below summarizes key differences between Shinesty’s policies and New Zealand statutory rights.
Comparison table
| Feature | Shinesty (policy for NZ customers) | New Zealand statutory rights |
|---|---|---|
| Cancellation window | Cancel via account or email ≥24 hours before renewal | No specific statutory cancellation window for subscriptions; services must be delivered reasonably |
| Refund for change of mind | Returns accepted within 30 days (60 days in season). No refund for underwear/swimwear; store credit only. | Retailers may set change-of-mind rules; NZ law does not require refunds for change of mind |
| Faulty goods | Company policy must be followed, but statutory rights still apply | Refund, repair, or replacement required for faulty goods under the CGA |
| Shipping & returns costs | Shipping and protection fees non-refundable; return postage typically buyer’s responsibility | If goods are faulty, seller must cover reasonable return costs |
| Promotions | Money-back promotions often issued as store credit valid 1 year; may be revoked if qualifying amount changes | Promotions must not be misleading under the Fair Trading Act |
After cancelling
What to monitor
Keep the cancellation confirmation email and monitor your bank or card statement for any unexpected charges.
If you receive further charges, contact Shinesty and keep records of all correspondence.
Useful links and next steps
- Shinesty Terms of Service
- Shinesty Returns & Help Center
- Consumer NZ - Returns & Refunds
- NZ Commerce Commission - Your rights
Address
Return address (Shinesty)
Shinesty return address (US): 6050 Washington St. Unit 130, Denver, CO 80216, USA.
Use this address if following Shinesty’s return instructions; expect international postage costs from New Zealand.
Notes for New Zealand customers
There is no New Zealand return processing address; you will likely need to email customerservice@shinesty.com to arrange returns or dispute handling.
If goods are faulty, mention your CGA rights in correspondence and keep evidence of postage and communication.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.