Cancel STITCH FIX online
Cancellation service #1 in Nigeria
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Stitch Fix service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Stitch Fix: Easy Method
What is Stitch Fix
Service overview
Stitch Fix is a personal styling service that sends curated clothing and accessories to customers for home try-on. You receive a "Fix" (subscription box) or purchase individual items via the web or app.
How it works briefly
A stylist selects items based on your profile and preferences, a styling fee is applied per Fix, and you decide what to keep or return after delivery. Pricing and refunds are handled per Stitch Fix policies and applicable law.
How to cancel Stitch Fix
Cancel a single upcoming Fix (Web)
- Log into your Stitch Fix account in a browser.
- Go to 'Fixes'.
- Click "Edit" next to the estimated delivery for the upcoming Fix.
- Select "Cancel your Fix" and confirm.
- Note: cancellation via the web is only possible before your stylist begins styling; if styling has begun contact Support.
Cancel using the iOS app or change frequency
- Open the Stitch Fix iOS app and tap the bottom menu "Fix".
- Manage or cancel the upcoming Fix similarly to the web flow.
- To stop automatic Fixes, tap your profile icon, go to "Manage Fix frequency" and proceed to cancel and confirm.
Cancel via Support (chat / email / phone)
- Use live chat in the website or app support to request cancellation or account changes.
- You may also send an email to Stitch Fix Support requesting cancellation or account deletion.
- Some users have used phone numbers such as (844) 386-3850 or (415) 882-7765, but responses and availability vary.
What happens when you cancel
Account access and future Fixes
Cancelling a single upcoming Fix stops that shipment and any related styling activity for that Fix. Cancelling your Fix frequency stops automatic future Fixes.
If you cancel frequency/auto-Fix, you can usually re-enable styling or request a new Fix later from your account settings.
Data, orders and styling fees
Your account information and order history typically remain accessible unless you request account deletion. Styling fees charged for a Fix canceled before styling are automatically refunded.
If styling has already begun, Stitch Fix may need to process the Fix; contact Support promptly for options and possible refunds.
Will I get a refund?
Subscription Fix and styling fee policy
You have a short decision window after a Fix is delivered to decide what to keep or return. Stitch Fix allows a 3-day window after delivery to decide, with extensions available in some circumstances.
If the styling fee was charged but you cancel before styling begins, the styling fee is automatically refunded to your payment method.
Returns and purchased items
Purchased items from a Fix or Freestyle purchases generally have a 30-day return window from the date of purchase for a refund.
Returned items should be unworn, unwashed and in original condition with tags intact. Exceptions may apply for sale items or specific promotions.
Exceptions and New Zealand specifics
Change-of-mind refunds are at the retailer's discretion under New Zealand rules; there is no automatic 14-day cooling-off period for change of mind.
If goods are faulty or not fit for purpose, you have rights under New Zealand law (see the consumer rights section). Stitch Fix must comply with those statutory remedies.
Stitch Fix plans and pricing
Overview of fees and item pricing
Stitch Fix does not publish full pricing in New Zealand dollars. Available pricing information is shown in USD and is indicative only.
Pricing may vary by item, category and currency conversion. Use the account or checkout for exact costs.
Representative pricing table
| Item / Fee | Typical price (USD) |
|---|---|
| Styling fee per Fix | USD $20 |
| Women's / Men's items | USD $28 - $500 |
| Kids items | USD $10 - $12 |
| Discount for keeping all items | 20% off total |
Your consumer rights in New Zealand
Faulty goods and statutory remedies
Under the Consumer Guarantees Act (CGA) you are entitled to remedies if goods are faulty, not fit for purpose, or do not match descriptions.
Remedies include repair, replacement or refund depending on the issue and its severity.
Change-of-mind and returns
There is no automatic 14-day cooling-off period in New Zealand for change of mind. Refunds for change of mind are at the retailer's discretion.
Retailers cannot contract out of CGA rights; "no refunds" signage does not override statutory guarantees for faulty goods.
Customer experiences
Positive highlights
- Many customers praise stylists who understand individual preferences and deliver well-suited selections.
- Customers report a convenient home try-on process and responsive customer service in many cases.
- Some users note good quality, fit, and easy return/exchange experiences.
Common criticisms
- Price of individual items can be high compared with other retailers.
- Some customers report limited variety or repeated similar styles.
- Cancellation or account changes can be challenging for some users, requiring chat or email rather than a simple UI flow.
Documentation checklist
What to have before contacting Support
- Your Stitch Fix account email and full name used for the account.
- Order or Fix number and estimated delivery date for the Fix you want to cancel.
- Last four digits of the payment method used, if relevant to refunds.
Evidence for refunds or faults
- Photos showing any faults, damage or incorrect items.
- Proof of delivery date and any communications from Stitch Fix about the Fix.
- Receipts or order confirmation emails for purchased items.
Common mistakes
Timing errors
Waiting until after your stylist has started styling can prevent self-service cancellation. Users should cancel via account settings before styling begins or contact Support immediately.
Missing the 3-day decision window for a Fix or the 30-day return window for purchased items can complicate refunds; check delivery and return deadlines promptly.
Assumptions about refunds and addresses
Assuming a New Zealand cooling-off right or automatic refunds for change of mind is incorrect; NZ law treats change-of-mind refunds as retailer discretion.
There is no known New Zealand postal cancellation address for Stitch Fix; Support requests are typically handled online or by email.
Comparative recap
Quick method comparison
| Method | Ease | Timing constraints | Refund handling |
|---|---|---|---|
| Web (Browser) | Easy if done before styling starts. | Must cancel before stylist begins styling for that Fix. | Styling fee refunded automatically if canceled before styling; other refunds follow return windows. |
| iOS App | Similar to web; manage via "Fix" menu. | Same constraint: before styling begins for self-service cancellation. | Same refund rules as web; check account for updates. |
| Live chat / Email / Phone | Useful if web/app cancellation is not available or styling has started. | Contact immediately if styling has begun or for account deletion requests. | Support can advise on refunds and exceptions; outcomes may vary. |
After cancelling
What to check next
Confirm cancellation via your account email and check for a refund of any styling fee if eligible. Keep order numbers and confirmations for your records.
If you plan to reorder later, update your profile and preferences to influence future selections.
Helpful links
- Stitch Fix home / support
- Stitch Fix Help Center
- Consumer Protection - New Zealand (information on rights)
- Commerce Commission - New Zealand
Address
Stitch Fix corporate address
Stitch Fix, Inc., One Montgomery Street, Suite 1500, San Francisco, CA 94104, United States.
Local address and mail
There is no separate New Zealand postal cancellation address publicly provided. Cancellation and account requests are generally handled through your account, live chat, or email support.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.