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Cancel STYLEDNA
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I hereby notify you of my decision to terminate the contract relating to the Styledna service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Styledna: Easy Method
What is Styledna
Overview
Styledna (Style DNA) is a paid digital styling and image-analysis subscription service operated by AI Style by DNA, S.L.U.
It offers subscription plans that grant access to styling features via its website and mobile apps.
Operator and location
The company is based in Barcelona, Spain (AI Style by DNA, S.L.U.).
There is no separate New Zealand office or postal cancellation address publicly listed.
How to cancel Styledna
Cancel via the website (recommended for web purchases)
- Email: send a cancellation request to info@styledna.ai.
- Timing: contact them at least 24 hours before your renewal to stop the next charge.
- Include: your account email, order/receipt details, date of charge, and a short clear request to cancel and (if wanted) request a refund.
- Note: deleting the app or uninstalling does not cancel a website subscription.
- Effective date note: some policy text cites changes effective Jan 10, 2025; follow the current refund policy on the site.
Cancel via App Store and Google Play
- App Store (iOS): open your device Settings → tap your name → Subscriptions → find Styledna → Cancel Subscription.
- Google Play (Android): open the Play Store → Menu → Payments & subscriptions → Subscriptions → find Styledna → Cancel.
- For refunds on store purchases, you must follow Apple or Google’s refund process and contact Apple Support or Google Play Help.
What happens when you cancel
Access after cancelling
When you cancel, auto‑renewal is typically stopped for the next billing cycle.
You will usually retain access to paid features until the end of the current paid period.
Account data and subscription state
Your account and any stored data generally remain unless you request deletion from support.
If a refund is approved, third‑party reports note that the subscription may end upon refund approval.
Will I get a refund?
Website purchases (direct via styledna.ai)
Styledna’s policy: contact them by email within 30 days of any subscription charge to be eligible for a full refund.
Refunds are returned to the original payment method and are typically processed within about 7 days, per the policy.
App Store and Google Play purchases
App store purchases are governed by Apple or Google policies. Contact Apple Support or Google Play for refund requests.
Styledna’s Subscription Terms note that for App Store purchases they do not offer refunds for subscription payments or additional purchases; app store refunds are at the platform’s discretion.
Third‑party guidance suggests initial full‑price charges may be refunded by email in limited cases, but renewals are less likely to be refunded.
Styledna plans and pricing
Plans available
Below are the published subscription plans and their USD prices; final NZD amounts are determined at purchase by the store or payment processor.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Monthly Subscription | US$14.99 | Monthly | Unlimited access to all features and content |
| 3-Month Subscription | US$29.99 | Quarterly | Unlimited access to all features and content |
| 6-Month Subscription | US$49.99 | Semi-Annual | Unlimited access to all features and content |
| Annual Subscription | US$69.99 | Annual | Unlimited access to all features and content |
Pricing notes
The App Store displays prices in US dollars; the exact NZD charge depends on Apple’s exchange rate at purchase time.
If you see unexpected charges, check receipts and your subscription list in device settings before contacting support.
Your consumer rights in New Zealand
Applicable laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act.
These laws address goods and services and prohibit misleading or deceptive conduct in marketing.
Practical effect for digital subscriptions
There is no automatic 14‑day EU/UK cooling‑off right in NZ for digital subscriptions; those cooling-off rules apply only to EEA/UK residents.
A refund is not guaranteed by statute in NZ for online subscriptions unless a service is misrepresented or fails to meet guarantees.
Customer experiences
Positive feedback
Some listings and summaries describe Styledna positively, noting convenience of on‑device styling tools.
However, among a small sample of reviews there were no detailed positive user reports posted on the NZ Trustpilot page.
Negative feedback
Multiple reviewers report problems: unexpected or repeated charges, difficulty accessing results, and challenges cancelling.
Some users describe poor refund handling and misleading trial/pricing information; a few reported needing to contact their bank or cancel cards.
Documentation checklist
What to prepare before you contact support
- Account email used to sign up for Styledna.
- Order number or receipt showing the subscription charge (screenshot or PDF).
- Date and time of the charge and the payment method used.
- Screenshots of your subscription listing in the App Store/Google Play or the Styledna account page.
- Clear cancellation and refund request text to paste into an email (see example below).
Suggested email content
- Subject: "Request to cancel subscription and request refund - [your email]"
- Body: include account email, charge date, receipt screenshot, and a short statement: "Please cancel my subscription and refund the charge of $X on [date]."
- Attach screenshots and keep copies of all replies for your records.
Common mistakes
Deleting the app but not cancelling
Many users assume uninstalling the app cancels the subscription; it does not stop auto‑renewal.
Always cancel via the store or by emailing info@styledna.ai if the subscription was taken on the website.
Contacting the wrong support channel or missing receipts
Contacting Apple/Google support when the purchase was a website sale can delay resolution; vice versa also causes problems.
Not keeping receipts or screenshots makes proving charges harder if you later request a refund or lodge a dispute.
Comparative recap
Quick comparison table
| Channel | How to cancel | Refunds | Notes |
|---|---|---|---|
| Website (styledna.ai) | Email info@styledna.ai; request cancellation at least 24 hours before renewal. | 30‑day full refund eligibility if you contact them within 30 days; refunded to original payment method (typically ~7 days). | Deleting the app does not cancel web subscriptions. Policy text updates may apply. |
| App Store (iOS) | Settings → Your name → Subscriptions → Cancel. | Refunds handled by Apple; Styledna’s terms state they do not offer refunds for App Store purchases. | Apple decides refunds at its discretion; contact Apple Support. |
| Google Play (Android) | Play Store → Payments & subscriptions → Subscriptions → Cancel. | Refunds handled by Google Play; follow Google’s refund request process. | Use Google Play Help to request refunds; policies vary by region and time since purchase. |
Key takeaway
If you purchased via the website, email info@styledna.ai within 30 days for the best chance of a full refund.
If you purchased via a store, manage subscriptions and refund requests through that platform first.
After cancelling
What to monitor
Check your bank or card statement for any further charges for at least one billing cycle after cancelling.
Keep copies of all correspondence and confirmation of cancellation or refund approval.
Helpful links and next steps
- Styledna refund policy
- Styledna subscription terms
- Apple Support (request App Store refunds)
- Google Play Help (request Google Play refunds)
Address
Company address
AI Style by DNA, S.L.U
Paseo Ferrocarril 337, Castelldefels, Barcelona, Spain, 08860
Contact details
Email for cancellations and refund requests: info@styledna.ai
There is no separate New Zealand postal address publicly listed for Styledna; use the email above for cancellations.