Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Threadbeast service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Threadbeast: Easy Method
What is Threadbeast
Overview
Threadbeast is a subscription-based clothing service that sends curated apparel packages to subscribers on a recurring monthly basis.
Subscribers receive a package of items chosen by a stylist and can preview or request swaps before shipment depending on the service features.
Service model
Threadbeast operates on membership plans billed monthly and ships primarily within the United States.
The service includes stylist selections, optional swaps/previews, and account-managed subscription controls via their membership portal.
How to cancel Threadbeast
Primary cancellation methods
- Membership Portal: Sign in, go to Profile → Subscription and cancel from your account dashboard.
- Phone: Call Threadbeast customer service at (314) 877 1536 to request cancellation by phone.
Alternate methods and timing
- Email: Send a cancellation request to assistant@threadbeast.com.
- Mail: You may cancel by post to ThreadBeast, PO Box 461791, Los Angeles, CA 90046, United States.
- Timing: To avoid the next charge you must cancel within 7 days after receiving your last package. If more than 7 days have passed since delivery, cancellation will apply to the next billing cycle. Source.
What happens when you cancel
Access and billing
Cancellation stops future shipments according to the service’s billing cycle and the timing rule described above.
Any subscription fees already paid before the effective cancellation date are generally not refunded under the Terms of Service.
Account data and communication
Your account remains accessible for viewing past orders and communications unless you request account deletion.
Keep copies of order confirmations, delivery dates and cancellation confirmations for disputes, if required.
Will I get a refund?
Refund policy
- Threadbeast’s stated policy is that subscription fees paid prior to cancellation are non-refundable. Source.
- The Help Centre and Terms repeat that refunds are not provided as a standard remedy. Source.
Exceptions and exchanges
- Threadbeast offers one complimentary exchange every six packages if two or more items didn’t work out.
- Exchanges outside that complimentary allowance carry a fee (example: US$20 for an exchange as listed in their FAQ). Source.
- If goods are faulty or misrepresented, you may have separate rights under New Zealand law (see consumer rights section).
Threadbeast plans and pricing
Plan list
Threadbeast publishes U.S. dollar monthly plan prices for their service tiers. They do not publish NZD pricing or ship generally to New Zealand.
Notes on currency and shipping
Because Threadbeast only ships within the United States and provides USD pricing, exact NZD prices are not available.
Use your card issuer’s conversion rate and any cross-border fees to estimate cost in NZD.
| Plan | Price (USD / month) | Notes |
|---|---|---|
| Basic | USD 60 | Monthly subscription tier |
| Essential | USD 95 | Monthly subscription tier |
| Premium | USD 150 | Monthly subscription tier |
| Baller | USD 290 | Top-tier monthly subscription |
Your consumer rights in New Zealand
Relevant law
New Zealand consumer law, including the Consumer Guarantees Act, protects buyers when goods are faulty, not fit for purpose, or misrepresented.
These guarantees apply even for goods ordered from overseas sellers that sell into New Zealand, though enforcement can be more complex.
Cooling-off and refunds
- There is no automatic 14‑day cooling-off right for routine subscription services in NZ equivalent to online returns.
- If goods are faulty or not as described, you can seek remedies under NZ law even if the provider’s policy says “no refunds.”
- For advice, contact Consumer NZ or a local consumer rights advisor.
Customer experiences
Positive feedback
- Many customers praise the convenience and the stylist ability to match personal style, with helpful customer service experiences reported. Source.
- Some users like the preview/swap options and enjoy the curated selection process.
Negative feedback
- Frequent complaints include difficulty cancelling and reports of continued charges after cancellation attempts. Source.
- Users also report no refunds, unexpected charges, and low-quality or repeated items leading to disputes through banks. Source.
Documentation checklist
Before you cancel
- Account username/email and subscription details (plan name, last delivery date).
- Order numbers, shipment tracking, and delivery confirmation dates.
When you cancel
- Save confirmation screenshots or emails of cancellation requests and any chat/phone reference numbers.
- Keep bank or card statements showing charges and any disputed transactions.
Common mistakes
Missing the 7-day window
A common error is assuming cancellation at any time will prevent the next charge. To avoid the next billing, you must cancel within 7 days after receiving your last package.
Assuming platform-level cancellation
Cancelling through the App Store or Google Play is not specified in Threadbeast’s Help Center; cancellations should be done via the portal, phone, email, or mail.
Another mistake is not keeping evidence of cancellation requests or delivery dates, which complicates disputes.
Comparative recap
Key points compared
The table below summarises important differences between cancellation, refund policy, and NZ consumer rights for quick reference.
Quick reference table
| Aspect | Threadbeast policy | New Zealand consumer position |
|---|---|---|
| Cancellation methods | Portal (Profile → Subscription), phone, email, or mail | Consumers can cancel; keep evidence to support disputes |
| Timing to avoid next charge | Must cancel within 7 days after last package to avoid next charge | No automatic cooling-off; timing affects billing but NZ law covers faulty goods |
| Refunds | Generally no refunds; exchanges offered (one complimentary exchange every six packages) | If goods are faulty or misrepresented, NZ remedies may apply despite seller policy |
| Shipping / Pricing | US shipping focus; prices listed in USD (Basic $60, Essential $95, Premium $150, Baller $290) | No official NZD pricing; card conversions and fees apply for cross-border purchases |
After cancelling
Follow-up actions
Confirm you receive a cancellation confirmation by email or screenshot the portal status showing cancellation.
If you are charged after cancellation, contact Threadbeast and your card issuer promptly with the documentation checklist items.
Helpful links
- ThreadBeast cancellation policy: help.threadbeast.com - Cancellation Policy
- Terms of Service (billing & refunds): threadbeast.com - Terms
- Refunds & exchanges FAQ: threadbeast.com - FAQ
- Community reviews (Trustpilot NZ): nz.trustpilot.com - ThreadBeast reviews
- Consumer NZ for rights and advice: consumer.org.nz
Address
Mailing address for cancellations
ThreadBeast, PO Box 461791, Los Angeles, CA 90046, United States.
Notes about the address
No New Zealand postal or local address is listed for ThreadBeast; if you choose to cancel by mail, use the US PO Box above and retain proof of posting.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.