Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vegamour service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Vegamour: Easy Method
What is Vegamour
Company overview
Vegamour is a US-based company that sells plant-based hair, scalp and eyebrow products, including serums and supplements.
They sell via their website, and through app stores and third-party marketplaces.
How Vegamour operates for NZ customers
Vegamour processes web orders immediately after placement, which affects cancellation options.
Support for New Zealand customers is handled via international channels and a NZ toll-free number (0800‑359‑805).
How to cancel Vegamour
Cancel a web subscription (recommended)
- Sign in to your Account Portal on vegamour.com.
- Go to Manage My Subscriptions → Cancel Subscription and follow the prompts.
- Save or screenshot any cancellation confirmation for your records.
Other cancellation channels
- If you cannot access the portal, contact Vegamour via their website contact form, live chat or the NZ toll‑free phone: 0800‑359‑805.
- App‑store subscriptions (App Store / Google Play) must be cancelled through your Apple or Google account settings.
- If an order was already processed before cancellation, you may need to return the shipment under Vegamour’s returns process.
What happens when you cancel
Access and future charges
Cancellation of a subscription stops future recurring orders; already‑processed orders typically remain scheduled to ship.
If cancellation is completed before processing, no further charges should occur for future deliveries.
Data, account and order records
Your account order history will usually remain accessible for reference after cancellation.
Keep confirmation messages and order numbers to support any disputes or returns.
Will I get a refund?
Standard refund windows
Vegamour’s web returns policy: full refund within 30 days of purchase if the item is new or gently used.
Refunds are subject to deductions for original shipping and a US$6.95 handling fee.
Exceptions and later returns
- Between 31 and 90 days, returns may be accepted for store credit or exchanges only; no refunds.
- Sale items, "FINAL SALE" or non-returnable promotional items are ineligible for refunds or returns.
- There is no 14‑day cooling‑off guarantee provided by Vegamour for international purchases.
Vegamour plans and pricing
Overview of plan types
Vegamour offers single purchases and subscription options on its website.
App-based and marketplace pricing can differ and may be billed through those platforms.
Pricing summary
| Plan / Product | Price (NZD) | Billing frequency |
|---|---|---|
| Subscription plans | Varies | Varies |
| One‑time purchases | Varies | One‑off |
Your consumer rights in New Zealand
Guarantees under New Zealand law
The Consumer Guarantees Act (CGA) provides rights for acceptable quality and remedies if goods fail to meet guarantees.
Products that are faulty, not of acceptable quality or not fit for purpose may attract CGA remedies, even if bought from overseas.
Other protections and limitations
- The 14‑day cooling‑off period typically applies to NZ‑based traders; Vegamour is US‑based and does not provide a 14‑day automatic refund.
- Unclear or unfair cancellation and refund terms may be examined under the Fair Trading Act if they are misleading or unconscionable.
Customer experiences
Positive feedback
Some customers report visible improvements in hair or eyebrow fullness after months of use.
There are reports from users who found the subscription cancellation straightforward via their account portal.
Negative feedback
Numerous reviews cite difficulties cancelling, unexpected automatic shipments, and poor responsiveness from support.
Some users report having to return items at their own expense, repeated charges, or needing chargebacks to stop billing.
Documentation checklist
What to prepare before contacting support
- Order number(s) and purchase date(s).
- Email address linked to the Vegamour account.
- Payment method details and transaction records (screenshots or bank statements).
Evidence for returns or disputes
- Photos of the product condition, packaging and any damage.
- Copies of cancellation confirmations, chat transcripts or email correspondence.
- Tracking numbers and return postage receipts if you ship items back.
Common mistakes
Attempting to cancel after processing
Many customers try to cancel after an order has already been processed; Vegamour processes web orders immediately, so late cancellations may not stop shipment.
If the order ships, you must follow the returns process; failing to return on time can forfeit a refund.
Overlooking app subscriptions and confirmation
Customers sometimes forget app‑store subscriptions are billed via Apple or Google and attempt cancellation only on the website.
Not saving cancellation confirmations or order numbers makes disputes harder to resolve.
Comparative recap
Quick comparison of actions
| Action | Ease of stopping charges | Likelihood of refund | Recommended next step |
|---|---|---|---|
| Cancel via Account Portal (web) | High | Depends on timing; full refund possible within 30 days | Cancel in portal and save confirmation |
| Cancel App Store / Google Play subscription | Medium (via Apple/Google settings) | Varies by platform and timing | Cancel in store account and check billing |
| After order processed / shipped | Low to medium | Refund possible if returned within 30 days (see fees) | Arrange return promptly and keep proof of postage |
After cancelling
Follow‑up actions
Keep cancellation confirmations and check your bank or card statements for any further charges.
If you receive an unwanted shipment, follow Vegamour’s returns instructions and retain tracking details.
Helpful links and contacts
Vegamour FAQ: vegamour.com/faq
Vegamour returns & exchanges: vegamour.com/pages/returns-exchanges
New Zealand consumer information (CGA guidance): consumerprotection.govt.nz
Address
Postal address information
Vegamour does not provide a New Zealand postal address for cancellations.
Cancellations and returns must be handled digitally or via international support channels.
Contact options for NZ customers
NZ toll‑free phone: 0800‑359‑805 for customer support.
Use Vegamour’s website contact form, live chat or account portal for cancellations, returns and queries.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.