Cancel Vinyl Me, Please: Easy Method

What is Vinyl Me, Please

Overview

Vinyl Me, Please (VMP) is a curated record club and online retailer that selects and ships vinyl pressings, reissues, and exclusive releases to members and customers.

The service focuses on monthly selections, special editions, and related merchandise for collectors and music fans.

Current status

VMP discontinued international memberships (including New Zealand) effective October 2024 and appears to be changing operations or in liquidation/transition.

Availability, shipping, and membership features for New Zealand customers may be limited or unavailable; always check the company website for the latest status.

How to cancel Vinyl Me, Please

From the website (recommended)

• Log into your account on the Vinyl Me, Please website using a desktop or mobile browser.
• Go to "My Account" and open the Membership or Subscriptions section.
• Click "Cancel Membership" or "Turn Off Auto‑Renew" and follow the prompts to confirm.
• Keep the confirmation message or email as proof of cancellation.

Alternate cancellation methods

• Text method (per Terms of Service effective Sept 27, 2025): You may cancel at any time by texting SOS to 314-1300-9979. Retain the reply or confirmation.
• Note on app stores: VMP subscriptions are not managed via the Apple App Store or Google Play. You must cancel via the VMP website on desktop or mobile browser rather than through app-store subscription settings.

What happens when you cancel

Access and deliveries

When you cancel, your membership stops auto-renewing; you retain access to any membership benefits for the remainder of your paid term.

Unused credits or membership credits remain active until the end of your paid period, per the service terms.

Billing and account data

After cancellation you should not be billed again after the current paid term ends, but keep a record of the confirmation in case billing continues.

Your account and order history typically remain accessible for recordkeeping unless the company changes operations; export or save important records.

Will I get a refund?

Official policy

The Terms of Service state: "No refunds are issued once a renewal has processed." This is VMP's stated refund position for renewals.

The Delivery & Returns policy also says refunds are not possible once orders are processed (typically around the 2nd of each month).

Exceptions and New Zealand law

• Under New Zealand's Consumer Guarantees Act (CGA) you may be entitled to a repair, replacement, or refund if goods or services are faulty, not of acceptable quality, not fit for purpose, or not as described.
• VMP's "no refunds" clause cannot override CGA rights. If a product is defective or not provided as promised, you can request a remedy under NZ law.

Note that the CGA does not give a right to cancel simply because you changed your mind; change-of-mind cancellations depend on the seller's policy.

Vinyl Me, Please plans and pricing

Current availability

International (including New Zealand) memberships were discontinued in October 2024, so official NZ pricing is not available for 2024/2025.

Historical US pricing existed but is not an official NZ price and may not apply for returns or billing conversions.

Table of plans

Your consumer rights in New Zealand

Overview of the CGA

The Consumer Guarantees Act (CGA) gives statutory rights to remedies for goods or services that fail to meet guarantees of acceptable quality, fitness for purpose, or match their description.

Sellers cannot contract out of the CGA; a "no refunds" term cannot prevent you from obtaining a remedy for defective goods.

How to use your rights

• Contact the seller first with the problem and requested remedy (repair, replacement, or refund).
• Keep evidence: order details, photos of defects, delivery and tracking info, and communication records.
• If the seller won’t cooperate, escalate to consumer protection services or the Disputes Tribunal in New Zealand.

Customer experiences

Positive feedback

• Many collectors praise VMP's curated selections, rare reissues, and exclusive pressings.

Common complaints

• Frequent reports of delivery delays or non-delivery of orders.
• Complaints about defective, warped, or damaged vinyl and difficulty obtaining replacements or refunds.
• Concerns about poor customer service: slow or unresponsive support, difficulty cancelling, and continued billing despite issues.
• Issues reported with international shipping, gift subscriptions, and forced payment-method enrollments.

Documentation checklist

What to gather before contacting VMP

• Account email address and full name used on the VMP account.
• Order numbers, subscription ID, and relevant dates (order date, shipping date, renewal date).
• Confirmation screenshots, emails, and any cancellation confirmations.

Additional evidence for CGA claims

• Clear photos or video of damaged, warped, or defective items with scale or reference.
• Tracking details, delivery confirmations, and receipts or bank/credit card statements showing charges.
• All written correspondence with VMP customer support (dates and content).

Common mistakes

Cancelling too late

Many customers wait until close to renewal and miss the monthly processing window (often around the 2nd of the month), which can make refunds impossible under VMP policy.

To avoid this, cancel well before the expected processing date and retain confirmation of cancellation.

Relying on app-store or incorrect assumptions

Some customers mistakenly try to cancel through the Apple App Store or Google Play; VMP subscriptions are managed via the website, not app-store subscription settings.

Others assume "no refunds" always applies; remember NZ law may still provide remedies for faulty goods despite that clause.

Comparative recap

Quick comparison

After cancelling

Follow-up steps

• Save the cancellation confirmation and check your next bank or card statement for unexpected charges.
• Export or archive order history, receipts, and any evidence of defects while you still have account access.

Useful links

• Vinyl Me, Please home
• Terms of Service
• Delivery & Returns policy
• New Zealand consumer rights and CGA guidance

Address

Company address

Vinyl Me, Please

Attn: Customer Service, 1752 Platte St, Unit 3, Denver, CO 80202, United States of America

How to send documents

If you send physical documents, use tracked or registered post and include your account details and contact information so VMP can match the correspondence to your account.

Keep copies of everything you send and note delivery confirmation details in case you need to escalate the matter under New Zealand consumer protection processes.