Cancel Adore Me: Easy Method

What is Adore Me

Overview

Adore Me is a direct-to-consumer lingerie and apparel brand that offers one-time purchases and a paid VIP membership model.

The company sells bras, underwear, lingerie sets, and related items through its website and mobile apps.

Services and membership

The VIP membership charges a monthly fee that becomes store credit if you do not shop or skip the month.

Adore Me also accepts individual one-time orders and sells products via its online showroom and apps.

How to cancel Adore Me

Cancel VIP membership on the website

• Log in to your Adore Me account on the Adore Me site.
• Go to the Membership Dashboard and select "Cancel Membership".
• Follow the prompts until you see the confirmation "You have unsubscribed from the VIP Membership".
• Reference: Adore Me Help Center.

Cancel orders and app subscriptions

• Individual (non-membership) orders can only be cancelled within 30 minutes of placing the order on the site.
• After 30 minutes orders typically enter processing and must be returned or exchanged after delivery where permitted.
• For iOS App Store or Google Play subscriptions, cancel via your App Store / Play Store account settings (not the Adore Me website).
• Reference: Order cancellation rules.

What happens when you cancel

Account access and credit

If you cancel VIP membership, future monthly VIP charges stop and you should retain access to any balance or store credit per Adore Me terms.

Unused monthly fees that became store credit before cancellation generally remain available in your account according to Adore Me rules.

Billing, records and data

Cancellation prevents future automatic charges, but it does not automatically erase past billing records; keep receipts and screenshots.

If you need proof of cancellation, save the on-screen confirmation that states you unsubscribed from VIP Membership.

Will I get a refund?

Store credit and refund policy

Adore Me allows refunds for store credit charges (for example, forgetting to skip a VIP month) via your account in some cases.

Members can request a refund to the original payment method within their account; availability is subject to Adore Me discretion.

Reference: Comparably FAQ.

Returns and New Zealand exceptions

• Adore Me’s policy explicitly states no returns or exchanges for orders shipped to New Zealand.
• There is no general statutory 14-day cooling-off right in Adore Me’s posted policies for NZ customers; refunds for NZ shipments are effectively restricted.
• If goods are defective or misrepresented, you may still have remedies under NZ consumer law (see rights section).
• Reference: Return & exchange policy.

Adore Me plans and pricing

Pricing table

Notes on pricing

Official NZD pricing for Adore Me membership or direct purchases was not found; the VIP fee is quoted in USD and resale NZD prices are examples.

Convert the US$39.95 membership fee to NZD using current exchange rates if you need a local estimate.

Your consumer rights in New Zealand

Statutory rights

Under New Zealand consumer law, you have rights against misrepresentation, unacceptable quality, and unfair contract terms.

These rights apply even if the seller’s returns policy is restrictive; defects and major non-conformity remain covered.

Practical steps when rights are breached

• Document the problem: photos, delivery records, and correspondence with Adore Me.
• Contact Adore Me customer service first; if unresolved, consider filing a complaint with the Commerce Commission or seeking consumer advice.
• Keep evidence if you rely on a claim of unacceptable quality or misrepresentation for a remedy.

Customer experiences

Positive feedback

Many customers praise product quality, comfortable materials, and a wide range of styles and sizes.

Some reviewers note responsive customer service and an easy-to-use website or app interface. (See NZ Trustpilot reviews.)

Negative feedback

• Frequent complaints about international shipping delays to New Zealand, including long delivery times.
• Reports of difficulties with returns, denied refunds, involuntary VIP enrolment, and unexpected recurring charges.
• Some users describe the subscription model as confusing or difficult to manage; check account settings and save cancellation confirmation.

Documentation checklist

What to have ready

• Order number, account email, and membership dashboard screenshots showing subscription status.
• Payment or bank statement entries for charges you dispute or want refunded.
• Photos of items if defective, and any delivery or tracking information.

How to present evidence

Provide concise, dated screenshots and copies of correspondence when contacting customer service.

Keep file names descriptive (order#, date) and attach them to support tickets to speed resolution.

Common mistakes

Assuming cancellation via email or chat

Some customers assume an email request or chat note cancels VIP membership; always confirm via the Membership Dashboard.

Save the on-screen confirmation that explicitly states "You have unsubscribed from the VIP Membership".

Missing the short cancellation window for orders

Attempting to cancel a one-off order after the 30-minute window is a common error; such orders usually must be returned after delivery (if returns are permitted).

For app subscriptions, trying to cancel on the merchant website instead of through App Store / Play Store settings can leave the subscription active.

Comparative recap

Quick comparison

Key takeaway

Cancel VIP membership via your account dashboard and save confirmation. Act quickly on order cancellations and use App Store controls for in-app subscriptions.

If you are in New Zealand, expect stricter return rules and rely on consumer law for defective or misrepresented goods.

After cancelling

Follow-up actions

• Save cancellation confirmation and any related screenshots or emails.
• Monitor your payment method for recurring charges for at least one billing cycle.
• If charged after cancellation, contact Adore Me support with your confirmation evidence.

Helpful links

Adore Me Help Center - cancelling VIP: How do I cancel my VIP Membership?

Returns & exchanges: How do I return or exchange an item?

Address

Customer service postal address

Adore Me, Attn: Customer Service, 401 12th Floor Broadway, New York, NY 10013, United States of America

Notes about using the address

No New Zealand-specific postal cancellation address is publicly available; use the U.S. address for postal correspondence where required.

Consider using tracked mail and retaining proof of postage if you send documents by post.