Cancel VITABLE online
Cancellation service #1 in Ireland
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vitable service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Vitable: Easy Method
What is Vitable
Overview
Vitable is a personalised vitamin subscription service that creates daily sachet or capsule packs based on an online quiz.
How it operates in New Zealand
Customers complete a quiz and receive a tailored bundle on a recurring monthly subscription.
Orders are made-to-order and delivered on a recurring billing cycle; pricing in NZ is estimated from AUD listings.
How to cancel Vitable
Cancel via Vitable account (web or app)
- Log into your account on the Vitable website or open the Vitable app.
- Go to Manage Subscriptions and select the bundle you want to stop.
- Scroll to "Cancel subscription" (or "Pause subscription") and follow the prompts to confirm.
Cancel via app stores or email
- If you subscribed through the App Store (iOS) or Google Play (Android), manage and cancel the subscription in that app store account settings rather than inside the Vitable app.
- For support or refund claims (faulty, damaged, or incorrect products), email Vitable at hello@vitable.com.au with photos and a description.
What happens when you cancel
Access and deliveries
Cancelling prevents future renewals after the current paid period ends.
If an order has already passed the renewal cut-off and been processed for shipping, it cannot be cancelled for that cycle.
Account data and reactivation
Your account profile and personalization data are typically retained so you can reactivate later.
Paused subscriptions may reactivate if not fully cancelled; double-check confirmation messages and account status.
Will I get a refund?
General refund policy
Vitable does not accept returns or refunds for change of mind because products are personalised and made to order.
There is no automatic cooling-off refund for standard subscription purchases.
Exceptions and process
- Refunds or replacements are available only for faulty, damaged, or incorrect products.
- Contact Vitable (hello@vitable.com.au) promptly with photos and a description to request a remedy.
- Approved refunds are processed by Vitable within 24 hours; allow up to 7 days for bank processing times.
Vitable plans and pricing
Typical plans
Exact NZ prices for the full personalised subscription are not publicly listed; the table below gives estimated NZ figures and sample individual product prices.
Price notes
Estimates are based on AUD listings converted roughly to NZD and observed product prices on NZ retailer listings.
| Plan | Estimated Price (NZ$) | Period | Features |
|---|---|---|---|
| Estimated personalised monthly subscription (typical pack) | NZ$50 - 80 per month (estimate) | Monthly | Personalised box of 4 - 5 daily vitamin sachets based on quiz |
| Individual vitamin (e.g. Vitamin B12) | ~NZ$9.50 per month (estimate) | Monthly | Single capsule per day vitamin B12 via subscription |
| Individual product example (Probiotics) | NZ$16.10 (per product listing) | Not clearly stated | Probiotics sachets or capsules (example retailer price) |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the Consumer Guarantees Act 1993, goods must be of acceptable quality, fit for purpose, and match their description.
If products are faulty or incorrect, consumers are entitled to repair, replacement, or refund; "no refunds" policies cannot override these rights.
Change of mind and cooling-off
There is generally no legal right to return personalised or health products for change of mind in NZ unless the seller provides that option.
Cooling-off periods for distance selling may apply in limited circumstances, but personalised vitamin subscriptions often do not qualify.
Customer experiences
Positive feedback
Many customers praise the ease of the personalised quiz, the daily sachet convenience, and perceived improvements in energy and sleep.
Customer service is frequently commended for prompt help with address changes and personalisation.
Negative feedback
Some customers report unexpected charges after believing they had cancelled, or confusion between "pause" and "cancel".
Other complaints mention a cumbersome cancellation flow, perceived retention of payments after cancellation, and occasional slow responses.
Documentation checklist
What to gather before contacting Vitable
- Account email and order number (if available).
- Screenshots of subscription status showing active/paused/cancelled state.
- Dates and times of attempted cancellations or communications.
What to include for refund or fault claims
- Clear photos of damaged, incorrect, or faulty products.
- Description of the problem and when it was discovered.
- Preferred remedy (replacement or refund) and contact details.
Common mistakes
Confusing pause with cancel
Many users accidentally pause a subscription instead of cancelling and later find it reactivated.
Always check for a final confirmation message or an "Active/Cancelled" status in your account.
Waiting past the renewal cut-off
Attempting to cancel after the renewal cut-off can result in an order that has already been processed and shipped.
If that happens, you can cancel the next renewal but not the already-processed shipment.
Comparative recap
Quick comparison table
The table below summarises key points about cancellations, refunds, and pricing for Vitable in New Zealand.
| Aspect | Vitable (NZ) |
|---|---|
| How to cancel | Via Vitable account (Manage Subscriptions) or App Store / Google Play for platform subscriptions |
| Refund for change of mind | Not accepted (personalised, made-to-order); exceptions for faulty/damaged/incorrect items |
| Faulty item remedy | Contact hello@vitable.com.au with photos; approved refunds/replacements processed quickly |
| Estimated monthly cost | NZ$50 - 80 for personalised pack; individual items ~NZ$9 - 16 |
After cancelling
Confirming cancellation
Check your account for a cancellation confirmation or a change in subscription status.
Save screenshots or confirmation emails as proof in case of future billing disputes.
Useful links and contacts
- How to cancel a subscription (Vitable Help Centre)
- Vitable refunds & returns policy
- Consumer NZ - Returns and refunds
Address
Legal / postal contact
Vitable (for legal/cancellation notices), Attn: LEGAL NOTICE, 215 Bullens Lane, Woodlyn, PA 19094, United States
Support email
For customer support, refund or fault claims: hello@vitable.com.au
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.