Cancel Zinzino: Easy Method

What is Zinzino

Company overview

Zinzino is a direct-to-consumer health and wellness company selling supplements, tests and subscription kits.

The brand markets products such as BalanceOil+, tests (BalanceTest) and related starter kits with recurring deliveries.

Typical product model

Zinzino commonly sells starter orders plus ongoing subscriptions for regular product delivery and test-based tracking.

Subscriptions often include multi-month commitments and member pricing for repeat purchases.

How to cancel Zinzino

Cancel via Zinzino website or customer service

• Log in to your Zinzino account on the official site and look for "Subscriptions" or "Orders".
• Request cancellation through the subscription settings or contact Zinzino Customer Service to confirm cancellation.
• Note the subscription minimum: subscriptions have a minimum six‑month commitment; cancelling before completion usually incurs a fixed per‑product cancellation fee.
• You may choose to pause a subscription (up to 90 days) instead of cancelling to avoid fees.

Cancel via App Store or Google Play

• If you subscribed through Apple or Google, manage and cancel the subscription in your App Store or Google Play account settings.
• Zinzino does not explicitly detail App Store/Google Play cancellation processes; follow Apple/Google support if the subscription was in‑app.
• After cancelling with the store, also contact Zinzino to confirm they stop shipping and billing where applicable.

What happens when you cancel

Deliveries and renewals

Cancelling a subscription stops future deliveries once the cancellation is processed, subject to any minimum‑term fees.

If you cancel before the six‑month commitment ends, a per‑product cancellation fee may apply and will be charged separately.

Account and data

Your account will remain active for access to order history unless you request deletion under Zinzino’s privacy policy.

To remove personal data, contact Zinzino customer service and request information on deletion or retention limits.

Will I get a refund?

Standard refund rules

For standard purchases, EU consumer rules commonly give a 14‑day withdrawal period from receipt and Zinzino refunds within 14 days if items are unused.

Zinzino must return delivery costs as part of the refund where the withdrawal right applies and the product is unused.

Exceptions and guarantees

• Zinzino offers a voluntary extended 30‑day "right to regret" for non‑subscription purchases in some cases; this does not override subscription rules.
• Money‑back guarantee: if you are on a qualifying 6‑month subscription including a BalanceTest and your first test shows an omega‑6:3 ratio of 3:1 or better, you may cancel and return unused products (2 months supply) for a refund of the starter order (including first test and one month of product). This refund is not available if the subscription had no test.
• Subscription cancellation fees may reduce or offset any refund; confirm amounts with Zinzino before returning product.

Zinzino plans and pricing

Pricing overview

Below are representative one‑time prices and a subscription example as listed for New Zealand on the official Zinzino shop.

“Premier” prices reflect discounted member pricing where applicable.

Price table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the CGA, goods and services must be of acceptable quality and fit for purpose, and you have remedies if they are not.

The CGA does not automatically provide a change‑of‑mind return right unless the supplier offers one.

Fair Trading Act and voluntary returns

• Subscription binding periods and cancellation fees must be clearly disclosed; unclear terms may be challenged under New Zealand’s Fair Trading Act.
• Zinzino’s voluntary 14‑day or 30‑day return policies may provide change‑of‑mind protection for NZ consumers where offered.

Customer experiences

Positive feedback

Many customers report improved well‑being, increased energy and positive results from test‑guided supplementation.

Some users praise product quality and smooth delivery and note clear communication in successful cases.

Negative feedback

• Frequent complaints relate to the subscription model being hard to cancel and unexpected long‑term commitments with per‑product cancellation fees.
• Other issues include difficulty finding a cancel button, unwanted debits, slow customer service or debt collection disputes.
• A minority reported side effects such as nausea or stomach upset.

Documentation checklist

What to gather before cancelling

• Order number(s) and subscription ID.
• Registered account email and full name used for the order.
• Payment records or bank statements showing charges.

Additional items for specific refunds

• BalanceTest results or proof of test if claiming the money‑back guarantee.
• Photos or tracking numbers for any returned, unused products.
• Written confirmation of cancellation from Zinzino (email or support ticket).

Common mistakes

Assuming instant cancellation

Many customers expect immediate stop of billing but forget minimum commitments or cancellation processing time.

Always confirm cancellation in writing and check whether a cancellation fee applies.

Wrong cancellation channel

Some users cancel in the App Store or Play Store but don’t notify Zinzino, leading to continued shipments or charges.

Likewise, cancelling only with Zinzino but not the store can leave recurring store charges active; cancel both where applicable.

Missing return conditions for guarantees

Failing to return unused product or not providing the required BalanceTest proof can void a money‑back guarantee claim.

Keep packaging and follow return instructions to avoid rejection of refunds.

Comparative recap

Quick method comparison

The table below summarizes cancellation and refund differences for web versus app‑store subscriptions.

Use it to determine the best first step when seeking to stop billing or return goods.

Comparison table

After cancelling

What to check immediately after cancellation

• Confirm receipt of a cancellation email or support ticket number from Zinzino.
• Monitor your bank account for any remaining charges or refunds and keep records.

Helpful links and next steps

• Zinzino New Zealand (official shop) - account, orders and support pages.
• Consumer NZ - guidance on returns and consumer rights in New Zealand.
• Commerce Commission NZ - information on fair trading and misleading terms.
• If you need privacy or data deletion, contact Zinzino customer service via the official site and request account/data removal per privacy law.

Address

Registered NZ correspondence

Zinzino NZ Limited, care of Baker Tilly Staples Rodway Auckland Limited, Level 12, 23‑29 Albert Street, Auckland 1010, New Zealand.

How to use the address

Use this address for formal cancellation letters or written notices if required by your payment provider or for legal correspondence.

Always include your order number, account email and a clear statement requesting cancellation and any refunds due.