Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Driver Support service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Driver Support: Easy Method
What is Driver Support
Overview
Driver Support is a software subscription service that finds, updates and manages device drivers and related system tools for users' computers.
The service is sold as recurring plans (monthly and annual) and is managed online through the provider's account system.
Key functions
Driver Support offers automated scans, driver downloads and premium features such as cloud backup and AI-based insights on certain plans.
Feature availability varies by plan and platform; some advertised extras (for example roadside assistance) may be region-restricted.
How to cancel Driver Support
Cancel via the Driver Support website (recommended)
- Sign in to your Driver Support account and go to the "Your Account" page.
- Find the active subscription and select the cancellation or turn-off-renewal option.
- Follow on-screen prompts to confirm cancellation; retain any confirmation email or screenshot.
- Driver Support's Terms state cancellation via the website stops future billing; see the terms: DriverSupport Terms & Conditions.
Cancel via mobile app stores (if purchased through them)
- iOS purchases: open your Apple ID subscriptions and cancel there; Driver Support cannot process App Store refunds directly.
- Android purchases: cancel the subscription in Google Play subscriptions; refunds are handled by Google Play per their policies.
- If you cannot cancel in the app store, sign in to the relevant store account (Apple ID or Google Play) and manage subscriptions directly.
What happens when you cancel
Access and renewal
Cancellation stops future recurring billing but generally does not refund the remainder of the current paid period.
You typically retain access to premium features until the end of the paid term you already paid for.
Data and account handling
Your account and any stored settings or backups remain under the provider's normal data-retention policy unless you delete the account.
If you want data removed, check account settings or contact support and retain written confirmation of deletion requests.
Will I get a refund?
Driver Support refund policy
Driver Support states they do not provide refunds or credits for partial-term subscription periods except at their sole discretion.
Any discretionary refund must be returned to the original payment method if issued by the provider; see: DriverSupport Terms & Conditions.
Platform-specific refund rules and legal exceptions
- iOS in-app purchases: refunds must be requested from Apple Support; Driver Support cannot process these refunds directly.
- Android in-app purchases: refunds must be requested from Google Play and may be capped (for example, one policy cites a cap of £12.99 per account for some apps); see the app support page: Driving Test NZ app support.
- Under New Zealand law, if the product has a major failure or does not meet guarantees, remedies can include repair, replacement or refund under the Consumer Guarantees Act.
Driver Support plans and pricing
Pricing summary
Below are reported App Store price tiers for New Zealand listings. Actual plan names in-app may differ but commonly appear as Driver Premium Monthly or Driver Premium Annual.
Prices reflect App Store tiers for New Zealand and are shown in NZ$ where provided by the listing.
Plans table
| Plan | Price | Billing period | Key features |
|---|---|---|---|
| Driver Premium Monthly | NZ$8.99 | Monthly | Full premium features: cloud backup, HD video storage, AI insights, (region-limited roadside assistance) |
| Driver Premium Annual (Tier 1) | NZ$19.99 | Annual | Annual subscription, entry tier premium features |
| Driver Premium Annual (Tier 2) | NZ$49.99 | Annual | Mid-tier annual subscription, premium features |
| Driver Premium Annual (Tier 3) | NZ$179.00 | Annual | Highest annual tier, premium features |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA products and services must be of acceptable quality, fit for purpose and match their description.
If there is a major failure you may be entitled to a repair, replacement or refund depending on the circumstances.
Refunds for change of mind and cooling-off
There is no general statutory right to a refund in New Zealand simply for change of mind for digital subscriptions.
Cooling-off periods do not generally apply to online app or digital subscriptions unless specifically stated by the retailer or required by a particular sales situation.
Customer experiences
Positive feedback
Many users report the product is easy to install and that driver scans and updates are straightforward and helpful.
Trustpilot reflects positive comments about usability and effectiveness for some users: DriverSupport on NZ Trustpilot.
Negative feedback and recurring themes
Some customers report difficulty contacting support, repeated billing after attempted cancellations, or inability to cancel without an account.
Negative reviews mention unexpected charges and describe frustration with resolution times; individual experiences vary by circumstance.
Documentation checklist
Essential items to gather before you cancel
- Account email and username used to sign up for Driver Support.
- Order number, invoice or payment receipts for the subscription period.
- Payment method details (last 4 digits of card or transaction reference).
Supporting evidence to keep
- Screenshot of the active subscription page in your Driver Support account.
- Confirmation of cancellation or email correspondence with timestamps.
- If billed after cancellation, screenshots or bank/statement entries showing the charge.
Common mistakes
Canceling in the wrong place
Example: attempting to cancel on the website while the subscription was purchased through Apple; this can leave the App Store subscription active and still billing.
Always verify which account/store was used for the purchase before cancelling.
Failing to document cancellation and expecting automatic refunds
Example: assuming cancellation automatically triggers a refund for the unused portion; Driver Support's policy normally rejects partial-term refunds.
Keep screenshots or confirmation emails to support any dispute or refund request.
Comparative recap
Quick comparison of key points
The table below summarises cancellation method, refund handling and support differences for clarity when deciding how to proceed.
Use this as a quick checklist to understand where to act (website vs app store) and what to expect.
Comparison table
| Topic | Driver Support (website) | App Store / Google Play |
|---|---|---|
| How to cancel | Cancel via "Your Account" page on the Driver Support website. | Cancel via Apple ID subscriptions or Google Play subscriptions in the respective store. |
| Refunds for partial term | No refunds or credits for partial periods except at provider's discretion. | Refunds handled by Apple or Google according to their policies; provider cannot process these refunds. |
| Who processes chargebacks/refunds | Driver Support may issue discretionary refunds to original payment method. | Apple or Google processes refunds for in-app purchases; follow their support procedures. |
| Support contact and address | Online account portal and provider support; no NZ postal cancellation address provided. | Use Apple or Google support pages for store-purchase questions and refunds. |
After cancelling
What to monitor
Keep an eye on your bank or card statements for any unexpected charges after cancellation.
If you see charges after cancellation, collect supporting evidence and contact the appropriate party (provider or app store) promptly.
Helpful links and next actions
- DriverSupport Terms & Conditions - cancellation and refund policy.
- Apple Support: request a refund for apps and content.
- Google Play Help: request a refund.
- Consumer NZ: returns and refunds guidance.
- DriverSupport reviews on NZ Trustpilot.
Address
Postal address information
Driver Support does not provide a New Zealand postal cancellation address for mail-based cancellations.
Per the provider's Terms of Service, cancellations must be performed via the online "Your Account" page on the Driver Support website.
Where to cancel
Cancel online: sign in to your Driver Support account and use the "Your Account" subscription controls.
If your purchase was made through Apple or Google, cancel through the respective store subscription settings instead of the provider website.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.