Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Jetstar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Jetstar: Easy Method
What is Jetstar
Overview
Jetstar is a low-cost airline operating domestic and international services in and from New Zealand.
It offers basic fares with optional add-ons such as baggage, seat selection, and FareCredit for cancellation flexibility.
Service scope
Jetstar NZ operates domestic routes and regional services, with bookings made via jetstar.com, travel agents, or mobile apps.
Different fare products carry different change and cancellation options; FareCredit is specific to jetstar.com bookings.
How to cancel Jetstar
Cancel via Manage Booking (web)
- Go to jetstar.com and sign in to Manage Booking.
- If you purchased FareCredit at booking, cancel before airport check‑in opens (usually 3 hours before departure).
- After cancellation you should receive a credit voucher for the flight and in‑flight extras (excluding FareCredit cost) within 24 - 72 hours.
- FareCredit vouchers are valid for 3 years and apply only to bookings made on jetstar.com.
- For details see the FareCredit page: Jetstar FareCredit.
Cancel via travel agent or other channels
- If your booking (and FareCredit) was made through a travel agent, the agent must process cancellations on your behalf.
- The mobile app (App Store / Google Play) has no separate cancellation process documented; official guidance emphasises Manage Booking on jetstar.com.
- Contact your travel agent directly for agent-made bookings and evidence of cancellation or voucher issuance.
What happens when you cancel
Access to credits and vouchers
If FareCredit was purchased at booking, cancellation via Manage Booking will convert unused value into a credit voucher.
The voucher typically arrives within 24 - 72 hours and covers the flight and in‑flight extras, excluding the FareCredit fee itself.
Account and booking data
Your original booking is marked cancelled and any remaining unused fare value is recorded as FareCredit on your account or issued as a voucher.
Keep a copy of confirmation emails and voucher codes; these are required when rebooking or claiming refunds.
Will I get a refund?
Refunds for delays or cancellations within Jetstar control
For NZ domestic flights, if a delay or cancellation within Jetstar’s control changes departure by ≥3 hours within 72 hours of departure, you may be rebooked or entitled to a refund.
A refund equals the full unused fare or the difference if part of the ticket was used. Statutory rights under the Civil Aviation Act and Consumer Guarantees Act also apply.
Other refund situations and exceptions
If denied boarding due to overbooking, Jetstar will offer rebooking or a voucher, and may reimburse reasonable meals or accommodation depending on location.
There is no automatic 14‑day cooling‑off refund for standard bookings; refunds depend on fare type, disruption, or FareCredit terms.
Jetstar plans and pricing
Common fares and add-ons
The table below summarises common Jetstar NZ plans, sale fares, and add‑ons based on recent offers.
Prices and availability change with sales and route launches.
| Plan / Fare | Price (NZ$) | Period | Features |
|---|---|---|---|
| Club Jetstar Membership (annual) | 55 | Annual | Member fares, early sale access, bag discounts |
| Cheeky Getaway sale (domestic one‑way) | From 35 | One‑way | Sale fare for selected routes |
| Backyard Sale (domestic one‑way) | From 41 | One‑way | Low sale fares across NZ routes |
| 24‑hour Route Launch Sale (domestic one‑way) | From 39 | One‑way | Limited time launch fares |
| Flexible fare premium (onsite upgrade) | Additional 21 - 25 | Per booking | Adds flexibility such as changes allowed |
Pricing notes
These examples reflect recent 2024 - 2025 offers; sale prices vary by route and date.
Jetstar does not offer a standard subscription beyond Club Jetstar membership.
Your consumer rights in New Zealand
Statutory protections
Under the Civil Aviation Act and the Consumer Guarantees Act, passengers can be entitled to reimbursement for reasonable costs caused by delays or cancellations within the airline’s control.
Reimbursement can include meals, accommodation, and transport where reasonable and necessary.
Regulatory history and remedies
Jetstar was fined NZ$2.25 million for misleading customers about compensation rights and remediated over NZ$1 million to affected travellers.
The airline has since updated communications, staff training, and claims processes to better reflect consumer rights.
Customer experiences
Positive experiences
Some customers praise cabin crew professionalism and care during in‑flight service despite delays.
Positive reviews often note helpful staff on board and value for low‑cost fares.
Negative experiences
Many complaints reference system errors during booking, unexpected carry‑on or baggage charges, and poor communication with customer service.
Customers also report frustrations with refunds, delays or cancellations without sufficient support, and being removed from flights due to overbooking.
Documentation checklist
What to gather before contacting Jetstar
- Booking reference (PNR) and passenger name(s).
- Proof of FareCredit purchase if applicable (booking confirmation).
- Original ticket or e‑ticket and any change/cancellation emails.
- Receipts for any out‑of‑pocket expenses (meals, accommodation, transport).
Additional documentation for disputes
- Photos or screenshots of booking errors or system messages.
- Communication logs with Jetstar or travel agent (dates, times, names).
- Medical certificates or other evidence for extraordinary circumstances.
Common mistakes
Missing FareCredit or booking channel mistakes
Example: passengers assume FareCredit applies to bookings made through apps or agents; FareCredit applies only to jetstar.com bookings when added at booking.
If FareCredit was added via a travel agent, cancellations must be handled by the agent; attempting self‑service can delay resolution.
Waiting past cut‑offs and lacking receipts
Example: cancelling after airport check‑in opens can invalidate FareCredit eligibility; check the usual 3‑hour check‑in cutoff.
Example: submitting expense claims without receipts reduces the chance of reimbursement under Civil Aviation Act remedies.
Comparative recap
Quick comparison of cancellation options
The table below summarises cancellation routes, likely outcomes, and key timeframes to help decide next steps.
| Cancellation Method | Refund / Credit | Typical Timeframe | Key Notes |
|---|---|---|---|
| Manage Booking (jetstar.com) | FareCredit voucher if purchased; otherwise depends on fare | Voucher issued 24 - 72 hours | FareCredit valid 3 years; applies only to jetstar.com bookings |
| Travel agent | Agent handles vouchers/refunds per fare | Varies by agent | If FareCredit added via agent, agent must cancel |
| Denied boarding / overbooking | Rebooking, voucher, or refund if you choose not to travel | Immediate at airport or shortly after | May include reimbursements for meals/accommodation where applicable |
| Delay ≥3 hours (Jetstar control) | Rebooking or refund of unused fare | Decision within 72 hours of departure change | Statutory rights under Civil Aviation Act / CGA apply |
After cancelling
Next steps
Keep confirmation emails and voucher codes, and note expiry dates for FareCredit (3 years).
If you expect reimbursement for expenses, keep originals and submit claims promptly with receipts.
Useful links and claims
FareCredit information: Jetstar FareCredit.
Compensation and refunds help: Jetstar compensation & refunds.
FareCredit help article: FareCredit help.
Consumer NZ on Jetstar penalty: Consumer NZ article.
Commerce Commission update: ComCom news.
Jetstar response and improvements: Jetstar newsroom.
Address
Office location
Jetstar Auckland office (local office for enquiries): Ray Emery Drive, Māngere, Auckland 2022, New Zealand.
Postal and corporate notes
Jetstar NZ does not publicly list a separate postal address for cancellations; corporate head office claims may be handled via Melbourne offices.
For agent bookings, contact your travel agent for cancellation and refund processing.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.