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I hereby notify you of my decision to terminate the contract relating to the Roku service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Roku: Easy Method
What is Roku
Overview
Roku is a streaming platform that provides access to channels, apps and a range of streaming devices and TVs.
It offers both free content and paid channel subscriptions, and some purchases can be billed via Roku Pay.
How Roku is billed
Channel subscriptions may be billed directly through Roku (Roku Pay), or billed through third parties such as Apple or Google.
Billing route affects how you manage or cancel the subscription and where to request refunds.
How to cancel Roku
Cancel subscriptions billed by Roku (Roku Pay)
- Sign in to your account at my.roku.com/subscriptions.
- Find the active subscription and choose "Turn off auto-renew".
- Note: You cannot cancel Roku-billed subscriptions from the Roku mobile app; use the website or the Roku device interface.
Cancel on your Roku device
- On the Roku home screen highlight the channel you want to cancel.
- Press the star (*) button, select "Manage subscription" and choose "Turn off auto-renew".
- Access continues until the end of the paid billing period after turning off auto-renew.
Cancel subscriptions billed through Apple (iOS)
- Open Settings on your iPhone or iPad and tap your name.
- Go to Subscriptions, select the relevant subscription and tap Cancel.
- Apple handles billing and refunds for purchases made via the App Store.
Cancel subscriptions billed through Google Play (Android)
- Open the Google Play Store app and tap your Profile.
- Choose Payments & subscriptions → Subscriptions and select the Roku-related subscription.
- Tap Cancel and follow prompts; Google handles billing and refund requests for Play purchases.
What happens when you cancel
Access and renewal
Turning off auto-renew stops future charges but normally preserves access until the end of the current paid billing period.
Your subscription will not renew automatically after that period unless you resubscribe.
Account and data
Your Roku account remains active after cancelling a subscription unless you delete the account completely.
Some viewing history, preferences or saved channels may remain associated with your account.
Third-party billing
If you cancelled via Apple or Google Play, those providers control the cancellation confirmation and billing adjustments.
Roku may not be able to change billing records for purchases processed by Apple or Google.
Will I get a refund?
Roku Pay (direct purchases) refund policy
Content and subscriptions purchased directly through Roku (Roku Pay) are generally pre-paid and non-refundable.
No pro‑rata refunds are normally provided for mid-term cancellations unless the content provider's own policy allows it.
Source: Roku refund policy.
Exceptions and hardware returns
- Refunds or returns for Roku devices bought from roku.com are covered by a 30-day money-back guarantee from the shipping date.
- Devices must be returned in original packaging; return shipping is usually at your cost (exceptions apply to some items).
- Content providers may offer refunds at their discretion; you must contact the content provider or the app developer if that applies.
When to escalate a refund issue
If you believe a "no refund" stance is unfair or a cancellation was not processed, keep records and escalate to the relevant dispute channel.
For NZ consumers, statutory rights and dispute options (see below) may apply.
Roku plans and pricing
General pricing structure
Roku itself does not sell a single subscription plan; pricing varies by device and channel subscription.
Where specific price data is not available or varies by region, entries below use "Varies".
Typical offerings
| Plan / Item | Price | Notes |
|---|---|---|
| Roku streaming device (purchase) | Varies | One-off purchase; models and prices differ by retailer. |
| Roku Channel (free tier) | Free | Ad-supported free content available in many regions. |
| Channel or premium subscriptions via Roku Pay | Varies | Subscription price set by the channel or provider. |
| In-app purchases via Apple App Store / Google Play | Varies | Billed by Apple or Google; check respective stores for pricing. |
Your consumer rights in New Zealand
Rights for faulty goods
Under New Zealand consumer law, goods that are faulty can be repaired, replaced or refunded within a reasonable time.
The manufacturer's 30-day policy is additional to these statutory rights and does not replace them.
Digital services and unfair terms
Digital subscriptions are treated differently, but misleading conduct or unfair contract terms can breach the Fair Trading Act.
A blanket "no refund" policy may be subject to scrutiny if it is misleading or unfair in the NZ context.
How to escalate in NZ
- If Roku does not resolve a valid complaint, you can pursue the matter with the Commerce Commission or the Disputes Tribunal.
- Keep records of cancellations, receipts, and correspondence to support your case.
Customer experiences
Positive feedback
Some users report Roku delivers acceptable service with a decent selection of channels.
Comments note the platform is generally functional and offers a wide range of apps.
Negative feedback
- Many users complain about poor or unresponsive customer service.
- Hardware reliability issues and broken devices are frequently reported.
- Users also raise concerns about excessive advertising and unwanted channel installations.
- There are reports of difficulties managing subscriptions and charges after cancellation.
Takeaway
Overall experiences are mixed; good for content variety but some users face service and support problems.
Document any issues promptly to strengthen dispute or refund requests if needed.
Documentation checklist
Required account details
- Email address linked to your Roku account
- Roku account username (if different)
- Order number or subscription confirmation
Proof and device info
- Device serial number or model (for hardware returns)
- Receipts, bank or card statements showing charges
- Screenshots of subscription pages, cancellation confirmations, or error messages
Common mistakes
Cancelling in the wrong place
A common error is cancelling in the Roku app when the subscription is billed by Apple or Google.
This does not stop charges handled by those stores; you must cancel through the store that billed you.
Assuming automatic refunds or pro-rata credits
Many users expect pro‑rata refunds after cancelling mid-term; Roku Pay purchases are generally non-refundable.
Always check the billing method and provider policy before assuming you will receive a refund.
Not keeping evidence
Failing to save cancellation confirmations, receipts or screenshots weakens your case if a charge continues.
Keep clear records and timestamps of every interaction and cancellation step.
Comparative recap
Quick feature comparison
| Feature | Roku (typical) | Apple/Google (typical) |
|---|---|---|
| How to cancel | my.roku.com or Roku device; cannot cancel Roku-billed subs via Roku mobile app | Cancel via Apple Settings or Google Play Store |
| Refunds for subscriptions | Generally non-refundable for Roku Pay purchases; exceptions by provider | Refunds handled case-by-case by Apple or Google |
| Hardware returns | 30-day money-back guarantee from roku.com for devices (conditions apply) | Manufacturer/retailer policies vary; often similar return windows |
| Customer support reputation | Mixed; frequent complaints about responsiveness and service | Varies by provider; Apple is typically rated higher for support |
After cancelling
Verify cancellation
- Check my.roku.com/subscriptions or your device to confirm auto-renew is turned off.
- Keep any confirmation emails or screenshots showing the cancellation.
Seek help or escalate
- Roku support pages and policies: Roku Support.
- Roku refund/return policy reference: Roku refund policy.
- If unresolved in New Zealand, consider contacting the Commerce Commission NZ or the Disputes Tribunal.
Address
Written notices and legal correspondence
For written arbitration opt-out notices or formal correspondence, use Roku's US contact address below.
Include full details and documentation when sending notices.
Roku postal address
General Counsel, Roku Inc.
1701 Junction Court, Suite 100, San Jose, CA 95112, USA