Cancel Streamotion: Simple Process

What is Streamotion

Overview

Streamotion is the Australian company that operates streaming services such as Stan and related bundles, and it provides digital subscriptions that may be available to New Zealand customers.

Service type

Streamotion delivers on-demand video and optional sports add-ons as recurring digital subscriptions.

Subscriptions can be purchased directly via the Streamotion website or through third-party stores such as Apple App Store and Google Play.

How to cancel Streamotion

Cancel via web (recommended for direct subscriptions)

• Log in to your account on the Streamotion/Stan website using a web browser on Mac or PC.
• Go to Manage Account → Subscription Information → Cancel subscription.
• Service will continue until the end of the current billing cycle; you cannot cancel via the app or on a smart TV.

Cancel via app stores (if applicable)

• If you subscribed through Apple (for example on Apple TV), cancel through Apple ID Subscriptions in your device settings - not via Stan's website.
• If you subscribed through Google Play, cancel through Google Play > Payments & Subscriptions in the Google Play app or web portal.
• For the Stan Sport add-on purchased via Apple, cancel via your iTunes/App Store subscriptions; otherwise remove the add-on in Manage Account → Sport → Remove Stan Sport.

What happens when you cancel

Access after cancellation

After you cancel a direct Streamotion/Stan subscription on the web, your service typically remains active until the end of the current billing period.

Renewals and billing

Auto-renewal stops at cancellation for the subscription method you used to cancel (web, Apple, or Google Play).

If you cancel via the wrong channel (for example cancelling on a TV app but you subscribed via Apple), the subscription may continue and you may still be billed.

Will I get a refund?

General refund rule

There is no general entitlement to a refund for digital streaming subscriptions in New Zealand simply for a change of mind.

Streamotion does not offer a statutory 14‑day cooling‑off period for digital subscriptions unless the provider’s terms state otherwise.

Exceptions: faults and misleading conduct

• If the service is faulty (for example constant buffering or freezing) you may have remedies under the Consumer Guarantees Act (refund, repair or compensation).
• If terms, renewals or key charges were misleading or not clearly disclosed, the Fair Trading Act may provide grounds for a remedy.
• Refund outcomes depend on whether the issue can be attributed to a fault or to misleading conduct, not to a simple change of mind.

Streamotion plans and pricing

Available plans

Public New Zealand pricing for Streamotion's Binge/Stan services is not consistently listed for NZD (2024/2025).

Pricing summary

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA can entitle you to a remedy (refund, repair or compensation) if the streaming service is faulty or not provided with reasonable care and skill.

The CGA does not give a right to a refund for change of mind.

Fair Trading Act and other protections

The Fair Trading Act prohibits misleading or deceptive conduct; unclear or hidden renewal terms may be challenged under this Act.

There is no automatic statutory 14‑day cooling‑off period for most digital subscriptions in New Zealand.

Customer experiences

Positive feedback

Some users report the service performs well when it is working, with satisfactory streaming quality and content selection.

Negative feedback

• Reports of buffering, freezing and log‑in errors even when other services work fine.
• Complaints about buggy apps, poor user interfaces and difficulty cancelling, including unexpected charges after attempted cancellation.
• Some users said promotional expirations were not clearly communicated, leading to surprise renewals.

Documentation checklist

What to have ready before you cancel

• Your account email or username used to sign up.
• Last four digits of the payment method or subscription reference.
• Where you subscribed (Direct web, Apple App Store, or Google Play).

Proof to keep after cancelling

• A screenshot or PDF of the cancellation confirmation page or email.
• Record of the cancellation date and any confirmation number.
• Copies of promotion terms and expiry dates if you are disputing a charge.

Common mistakes

Cancelling in the wrong place

Many customers try to cancel within a TV app or on a smart TV but signed up via Apple or Google.

If you cancel in the app but the subscription was handled by Apple/Google, the underlying subscription will continue and billing will not stop.

Expecting automatic refunds or cooling‑off rights

Assuming a 14‑day automatic refund for digital subscriptions is a common error in New Zealand.

Refunds are typically only available for faults or misleading conduct; change of mind is usually not covered.

Comparative recap

Quick comparison

After cancelling

Check confirmations and billing

Keep the cancellation confirmation email or screenshot and verify that no further charges occur in the next billing cycle.

Check the payment method statement one billing cycle after cancellation to confirm cancellation took effect.

Where to get help

• Streamotion/Stan account help: use the website's help/contact pages when signed in.
• Apple subscription support: manage Apple subscriptions.
• Google Play support: manage Google Play subscriptions.
• New Zealand consumer information: Consumer NZ.

Address

Postal contact

Customer Service, Streamotion Pty Ltd

4 Broadcast Way, Artarmon NSW 2064, Australia

Note on contacting by post

If you choose to send a postal cancellation or dispute, include your account details, the subscription channel, and copies of relevant receipts or screenshots.

Keep a copy of the letter and proof of postage for your records.