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Cancel STARZPLAY
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Starzplay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Starzplay: Easy Method
What is Starzplay
Service overview
Starzplay (also branded Lionsgate+ in some regions) is a subscription video-on-demand service offering movies, series and sports depending on plan.
How it is typically billed
Subscriptions can be started directly via the Starzplay website or app, or through third-party distributors such as the Apple App Store or Google Play.
How to cancel Starzplay
If you subscribed directly with Starzplay
- Sign in to your Starzplay/Lionsgate+ account on the website or in the app.
- Go to Account or Subscription settings and choose Cancel Subscription.
- Follow on-screen prompts to confirm cancellation; you will keep access until the period ends.
If you subscribed via a distributor (App Store, Google Play)
- Open the distributor account used for billing (Apple ID or Google account).
- Find Subscriptions in your account settings and select Starzplay/Lionsgate+.
- Use the platform’s Cancel Subscription option - Starzplay’s site cannot override these external processes.
What happens when you cancel
Access after cancellation
When you cancel, your subscription stops auto-renewal but remains active until the end of the current paid period.
Data, renewal and account status
Starzplay does not usually refund or prorate the remaining period. Your account and viewing history typically remain accessible unless you request deletion.
Will I get a refund?
Standard refund policy
- Starzplay does not normally give refunds, credits, or prorated charges after a billing period has started.
- Cancellations take effect at period end; no partial refunds are provided unless required by law.
14-day cooling-off and exceptions
- Consumers have a statutory right to cancel within 14 days of the first payment and get a full refund if no content was accessed.
- If you agreed to start streaming during the 14-day cooling-off period, you typically lose the right to cancel for a refund.
Starzplay plans and pricing
Summary of available plans
Prices noted below are presented in USD as sourced; amounts may convert to NZD via your store or card provider.
Plan table
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| STARZPLAY Monthly Plan (various tiers) | US$14.99 - US$19.99 | Monthly | Ad-free or basic premium streaming options (varies by tier) |
| STARZPLAY MAX Monthly Plan | US$19.99 | Monthly | Includes premium content, live sports |
| STARZPLAY Sports Monthly Plan | US$19.99 | Monthly | Sports content |
| STARZPLAY Ultimate Monthly Plan | US$24.99 | Monthly | All-inclusive premium tier |
| STARZPLAY Sports Annual Plan | US$119.99 | Annual | Yearly sports access |
Your consumer rights in New Zealand
Cooling-off and refunds
New Zealand consumers likely benefit from a 14-day cooling-off right for digital subscriptions, allowing full refund if no content was accessed and the right is exercised within 14 days of first payment.
Distributor and platform rights
- If you subscribed via the App Store or Google Play, cancellation and refund processes are governed by those platforms.
- Apple and Google provide account pages where you can manage and cancel subscriptions directly.
Customer experiences
Positive reports
Some users report isolated successful resolutions, such as mistaken charges being corrected after contacting support by email.
Negative reports and common themes
Many reviews describe difficulty unsubscribing, delayed or missing refunds, and poor customer service response times.
Other frequent complaints include being charged after cancellation attempts, technical streaming issues, and promotional pricing disputes.
Documentation checklist
What to prepare before contacting Starzplay
- Account email and username used for the subscription.
- Date of first payment and recent billing receipts or bank statements showing charges.
- Proof of cancellation attempts (screenshots, emails, or chat transcripts).
When you contact a distributor
- Have your App Store or Google account details ready if you subscribed via those platforms.
- Collect order IDs or transaction IDs supplied by the platform for quicker handling.
Common mistakes
Not checking the original purchase channel
Many users try to cancel on Starzplay’s site after subscribing through Apple or Google, which does not stop platform billing.
Always confirm whether the charge comes from Starzplay or the App Store/Google Play before cancelling.
Assuming immediate refunds or prorated credits
Expecting a pro rata refund after cancelling mid-period is a frequent mistake; Starzplay generally provides no prorated credits unless law requires it.
If you consumed content during the cooling-off window, you may lose the statutory right to a refund.
Comparative recap
Quick comparison
The table below summarises key practical points to help decide how to cancel and what to expect.
Comparison table
| Feature | Starzplay (Lionsgate+) |
|---|---|
| How to cancel | Via Starzplay account if billed directly; via App Store/Google Play if billed there |
| Refunds | No refunds or prorates generally; 14-day refund if no content accessed and law applies |
| Access after cancellation | Access remains until the end of the paid period |
| Common issues reported | Cancellation difficulties, delayed refunds, poor customer support responsiveness |
| Pricing | Monthly plans US$14.99 - US$24.99; annual sports plan US$119.99 (USD pricing) |
After cancelling
Next steps to confirm cancellation
- Save confirmation emails or screenshots showing cancellation and the period end date.
- Check your bank or card statements in the following billing cycle to verify no further charges.
Useful links
- Starzplay / Lionsgate+ terms & refund information
- Manage subscriptions on Apple (Apple support)
- Manage subscriptions on Google Play (Google support)
Address
Writing to Starzplay
For written correspondence, Starzplay appears to use a London address for international queries.
Postal address
Starzplay
45 Mortimer Street
W1W 8HJ London
United Kingdom