Cancel VIAPLAY online
Cancellation service #1 in Ireland
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Viaplay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Viaplay: Easy Method
What is Viaplay
Service overview
Viaplay is a streaming service offering movies, series and live sports under different subscription packages. It operates primarily in Nordic and selected European markets and delivers on-demand and live content via apps and web.
Availability note
Viaplay is not officially available in New Zealand; access may depend on cross-border subscriptions or VPN use. Pricing and availability may vary due to currency conversion and regional restrictions.
How to cancel Viaplay
Cancel if you subscribed on the Viaplay website
- Log into your Viaplay account on the web (for example, viaplay.is).
- Go to My Account → Manage Subscription (Stjórna pakka) and click the cancellation button.
- You will receive a confirmation email and keep access until the end of your billing period.
- Source: help.viaplay.com.
Cancel if you subscribed via an app store
- Apple (iOS/App Store): Cancel through your Apple ID settings on your device; Viaplay cannot cancel Apple-managed subscriptions on the Viaplay website.
- Google Play and other app stores: Viaplay Help Center does not list Google Play-specific steps publicly; cancellation may be managed through the app store or the Viaplay website depending on how the subscription was set up.
- Source: help.viaplay.com.
What happens when you cancel
Access after cancellation
After cancelling a web-managed subscription you can continue using Viaplay until the end of your current billing period. Access does not end immediately unless otherwise stated by the provider.
Renewal and billing
Auto-renewal stops at the end of the paid period once cancellation is confirmed. Keep cancellation confirmation emails and billing records to verify that renewal was stopped.
Data and account
Your account information and viewing history normally remain with Viaplay unless you request account deletion. Check account settings or contact support if you need data removed.
Will I get a refund?
Viaplay's published rules
- Viaplay documentation does not state a 14-day cooling-off refund policy. Refunds are not clearly offered in standard cancellation guidance.
- Switching packages mid-cycle (e.g., upgrading) may result in immediate billing for the new package and a pro-rata refund for the remaining days of the old package.
- Source: help.viaplay.com.
Exceptions and practical outcomes
Even if Viaplay’s terms say no refunds, New Zealand consumer law can provide remedies for faulty or misdescribed services.
Statutory rights under New Zealand law
- The Consumer Guarantees Act 1993 means suppliers cannot contract out of consumers’ rights to remedies for faulty or misrepresented services.
- If the streaming service is not of acceptable quality or does not match the description, you may request a refund or a fix under local guidance.
- Source: consumerprotection.govt.nz and CGA 1993.
Viaplay plans and pricing
Available plans (converted to NZD)
Below are common Viaplay plan names and approximate NZD monthly prices based on available information. Prices may vary with exchange rates and transaction fees.
| Plan | Price | Period | Features |
|---|---|---|---|
| Viaplay Movies & Series | NZ$16.66 | Monthly | Movies and Series (1-week free trial) |
| Viaplay Total | NZ$62.86 | Monthly | Movies, Series, Sports, and Fighting |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA) basics
- Services must be of acceptable quality, fit for purpose and match descriptions given before purchase.
- Suppliers cannot legally exclude CGA rights by contract; 'no refunds' clauses may be void if the service is faulty or misdescribed.
- Reference: CGA 1993 (overview).
Fair Trading Act and remedies
- The Fair Trading Act 1986 prohibits misleading or deceptive conduct; this can apply to promotions, trial offers, and advertised quality.
- If Viaplay misrepresents features or quality, you may have recourse under the Fair Trading Act.
Practical steps to enforce rights
- Document problems (logs, screenshots, dates and times) and contact Viaplay support first with clear remedy requests.
- If unresolved, contact New Zealand consumer protection authorities or seek dispute resolution advice.
Customer experiences
Reported negatives
- Users report streaming quality issues such as buffering, freezes and low bitrate during live events.
- Complaints include intrusive ads in live sports, billing after cancellation, and poor customer support response.
- Source: aggregated Trustpilot reviews from multiple markets.
Reported positives and balance
There are fewer recent strong positive reviews in aggregated sources; some users value the content selection when streams work well.
What to expect
- Expect variable streaming quality depending on event, device and network conditions.
- Keep records of problems to support refund or CGA claims if necessary.
Documentation checklist
Essential account items
- Account email and username used to subscribe.
- Subscription start date and billing cycle details.
Evidence for disputes
- Cancellation confirmation email or screenshot of the cancellation screen.
- Payment receipts, bank or card statements showing charges.
- Logs or screenshots of streaming failures, timestamps and descriptions of the problem.
Common mistakes
Assuming cancellation is immediate
Many users expect service to stop immediately after pressing cancel. Web-managed cancellations typically stop auto-renewal but keep access until the period ends.
Canceling in the wrong place
Attempting to cancel a subscription on Viaplay's website when the subscription is managed by Apple will not stop Apple-managed billing.
Not saving confirmation
Failing to save a cancellation confirmation or payment records makes it harder to prove cancellation or to challenge unwanted charges later.
Comparative recap
Cancelling channels comparison
Quick side-by-side of common cancellation pathways and refund expectations for New Zealand consumers.
| Item | Web subscription | Apple (iOS/App Store) | Refunds / NZ law |
|---|---|---|---|
| How to cancel | My Account → Manage Subscription on Viaplay website | Cancel via Apple ID settings on your device | Refunds not clearly provided by Viaplay, but CGA may apply |
| Confirmation | Email confirmation sent after cancellation | Apple sends cancellation confirmation via Apple ID | Keep records for disputes under CGA or Fair Trading Act |
| Access after cancel | Access until end of billing period | Depends on Apple billing rules; usually until period end | Statutory remedies available if service is faulty |
After cancelling
Follow-up actions
- Keep the cancellation confirmation email and check your next bank statement to ensure no further charges occur.
- If you are charged after cancellation, gather documentation and contact Viaplay support first, then your payment provider if needed.
Helpful links and contacts
- Viaplay cancel subscription help: help.viaplay.com
- Viaplay change package info: help.viaplay.com
- New Zealand streaming guidance: consumerprotection.govt.nz
Address
Viaplay corporate mailing
Viaplay appears to use a Netherlands address for corporate or cancellation correspondence.
Mailing address
Viaplay
Willem Ruisweg 16
1217 WL Hilversum
Netherlands
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.