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I hereby notify you of my decision to terminate the contract relating to the Youku service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Youku: Easy Method
What is Youku
Youku is a Chinese streaming service that offers movies, TV dramas, variety shows and short videos. It operates primarily for a China-based audience and uses VIP subscriptions for ad-free and premium content.
People outside China sometimes subscribe via app stores or payment tools, but Youku does not maintain a dedicated New Zealand service or local pricing.
Service summary
Youku provides a mix of free and paid content, with paid tiers (VIP) unlocking additional shows and early access. Availability and functionality can vary by region and device.
Where people access it
Typical access routes include the iOS App Store, Google Play (where available), and direct account sign-ups tied to Chinese payment services like Alipay.
How to cancel Youku
Cancel via App Store (iOS)
- Open your iPhone or iPad Settings.
- Tap your name (Apple ID) then tap Subscriptions.
- Find Youku and cancel auto-renewal at least one day before the current period ends.
- See the Youku app page: Youku on App Store.
Cancel via Google Play
- If you subscribed through Google Play, open the Google Play app or play.google.com and go to Subscriptions.
- Select Youku and cancel the subscription on the Google Play subscriptions page.
- Users report doing this directly when subscribed via Google Play; see community notes for tips.
Cancel via Web / Other payment methods
- If you used Youku directly or a third-party payment (e.g. Alipay), disable auto-renewal in that payment service first.
- To request account cancellation via Youku, email privacy_youku@service.alibaba.com and mention your account details and cancellation request.
- Refer to Youku’s User Service Agreement: Youku User Service Agreement.
What happens when you cancel
Access after cancellation
After cancelling auto-renewal you will normally retain VIP access until the end of the paid period. Access usually ends when that billing period expires.
Renewal and billing
Cancellation stops future auto-renewals but does not automatically refund past payments in most cases. Confirm which platform charged you (Apple, Google, Alipay, bank) when seeking refunds.
Account and data
Cancelling a subscription does not necessarily delete your Youku account or personal data. For account deletion requests, contact Youku support via the official email.
Will I get a refund?
General refund policy
Youku’s terms do not provide a standard 14-day cooling-off right for digital content. In New Zealand, change-of-mind refunds for streaming access are typically not available once the service is delivered.
See New Zealand guidance: Streaming and downloads - Consumer Protection NZ.
Exceptions and payment-specific refunds
- If the service is faulty or not as described (for example paid VIP content does not work), you may be entitled to a remedy under New Zealand law.
- Alipay auto-deduction: users can apply via the "Automatic Deduction" record and, if approved, refunds are typically issued within 1 - 7 business days.
- After cancelling Alipay auto-deduction, users can also request refunds via the Youku Help Center or customer service; reported processing times are commonly 3 - 5 working days.
How to increase refund chances
- Document the issue (screenshots, error messages, dates and times).
- Identify the charging source (Apple, Google, Alipay) and contact that platform if necessary.
- If the service is faulty, cite the Consumer Guarantees Act when requesting a remedy.
Youku plans and pricing
Overview of available pricing
Youku does not publish official New Zealand pricing. The service is primarily China-focused, so NZ-specific prices are not formally listed.
Unofficial price example
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Unofficial Monthly VIP | Approx. NZ$10.00 (informal estimate) | Monthly | Some free content; VIP unlocks premium shows and early access (third-party estimate) |
Your consumer rights in New Zealand
Key protections under New Zealand law
Digital services in NZ are covered by the Consumer Guarantees Act (CGA), which requires services to be provided with reasonable care and skill and to match descriptions.
Cooling-off and change-of-mind
There is generally no automatic cooling-off period for digital streaming services once content has been supplied or accessed.
Remedies for faulty or misrepresented services
- If Youku’s service is faulty, you can ask for repair, replacement or refund under the CGA.
- Keep records and communicate clearly with the provider or the platform that charged you.
Customer experiences
Positive feedback
Some users praise Youku’s broad content selection, noting many movies and dramas and that some free content is available.
One reviewer mentioned good value for occasional viewers who find desired titles among free and low-cost offerings.
Negative feedback
- Reports of paying for VIP via Google Play but being unable to access paid content, with refunds ignored.
- Complaints that Apple subscriptions stop working, customer service emails bounce, and support is slow or unresponsive.
- User frustrations about hidden paywalls, forced payments to continue series, and device or login compatibility issues.
Documentation checklist
Essential documents to gather
- Proof of purchase or subscription receipt (App Store / Google Play / Alipay transaction).
- Account email, username and any order or transaction IDs.
- Screenshots showing subscription status, error messages, or inability to access VIP content.
Support and escalation records
- Copies of any emails sent to Youku (privacy_youku@service.alibaba.com) and reply timestamps.
- Alipay "Automatic Deduction" records if you used Alipay for payment.
- Notes of phone calls, dates and names (if any) when dealing with support teams.
Common mistakes
Assuming cancelling the app cancels billing
Deleting the app does not always stop a subscription. You must cancel through the charging platform (Apple, Google, Alipay) to stop renewals.
Expecting a change-of-mind refund
Many customers assume a 14-day cooling-off right applies; digital streaming services commonly exclude change-of-mind refunds once content is supplied.
Insufficient evidence when requesting help
Contacting support without receipts, screenshots or transaction IDs slows resolution. Include clear details and proof to speed up responses.
Comparative recap
Side-by-side quick view
| Aspect | Youku (what to expect) | Typical expectations / Alternatives |
|---|---|---|
| Ease of cancellation | Depends on subscription route; App Store/Google Play straightforward, direct Youku may require email. | Local NZ services usually allow cancellation via web account or platform dashboard. |
| Refund policy | No standard change-of-mind refund; payment-specific exceptions exist (Alipay refunds possible). | Consumer protections in NZ allow remedies if the service is faulty or not as described. |
| Customer support | Mixed reviews: slow responses, bounced emails reported. | Established NZ/APAC services typically provide localized support and clearer escalation paths. |
| Pricing availability | Not officially offered in NZ; only unofficial price estimates exist. | Local services publish NZD pricing and billing terms clearly. |
| Device compatibility | Users report login failures and missed TV app support on some devices. | Popular local streaming apps generally list supported devices and provide troubleshooting guides. |
After cancelling
What to monitor
Keep an eye on your bank or card statements for at least one billing cycle to confirm no further charges appear. Retain cancellation confirmation and receipts.
Useful links and contacts
- Consumer Protection NZ - streaming and downloads: consumerprotection.govt.nz
- Youku User Service Agreement: Youku terms
- App Store subscriptions (Apple support): manage subscriptions
- Google Play subscriptions: manage subscriptions
- If you used Alipay, check the Automatic Deduction record in Alipay and follow their refund steps (search Alipay help for "Automatic Deduction").
Address
Youku legal contact
Youku Legal Department
28/F, Block B, Wangjing Ali Center, Building 4, East Park, Wangjing, Chaoyang District, Beijing, 100102, China
Notes on notices
There is no separate New Zealand postal address for Youku; formal notices are usually addressed to the Beijing legal address above.