Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Electric Kiwi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Electric Kiwi: Easy Method
What is Electric Kiwi
Overview
Electric Kiwi is a New Zealand electricity retailer offering several plans with features such as an app, Hour of Power and variable or time-of-use pricing.
Business model
There is no fixed-term contract for most plans, meaning customers can end supply at any time without penalty.
Where to find official information
Official terms, fees and customer care policies are available on Electric Kiwi's website.
How to cancel Electric Kiwi
Switching to another retailer (recommended)
- Contact your new retailer and tell them you want to switch; they will usually request the transfer on your behalf.
- Provide at least 48 hours' notice for the transfer request so Electric Kiwi can cease supply as required.
Requesting a disconnection or transfer directly
- Email or use Electric Kiwi's customer channels to request a transfer or disconnection and allow at least 48 hours' notice.
- Electric Kiwi will cease supply as soon as reasonably practicable after receiving a valid request.
Closing your account via app or website
- Uninstalling or stopping use of the Electric Kiwi app or closing access via the website effectively terminates your account access.
- Check account balances and final billing before removing access to avoid surprises.
What happens when you cancel
Access and account status
When supply ends, your account will be closed for billing and access via the app or website will cease if you uninstall or stop using it.
Timing and process
For transfers or disconnections, Electric Kiwi requires at least 48 hours' notice and will stop supply as soon as reasonably practicable after that period.
Data, billing and records
Final meter reads and final bills are generated according to standard retailer and meter operator processes.
Will I get a refund?
Standard refund policy
Electric Kiwi does not state a statutory 14-day cooling-off or refund right for electricity supply in its terms and conditions.
Credit refunds and fees
- If you have a credit balance, Electric Kiwi charges an administration fee of NZ$15 per refund of a full or partial credit balance.
- Check your final account balance and how refunds will be processed before cancelling.
Exceptions and unresolved issues
If you dispute billing or think a refund is due but it is not paid, follow Electric Kiwi's complaints process and consider external dispute resolution if needed.
Electric Kiwi plans and pricing
Plan summary
Below are representative usage rates, daily charges and key features. Actual pricing may vary by region, meter type and customer category.
Notes on accuracy
All usage rates include GST. Address-specific quotes from Electric Kiwi may differ from the table below.
| Plan | Price | Period | Features |
|---|---|---|---|
| Stay Ahead (Fixed Rate) | NZ 22.8 ¢/kWh | Usage rate, variable (no fixed term) | Daily charge NZ $1.20; includes Hour of Power |
| Kiwi Care (Variable Rate) | NZ 23.5 ¢/kWh | Usage rate, variable (no fixed term) | Daily charge NZ $1.20; includes Hour of Power |
| EV Kiwi (Time-of-Use) | Night: NZ 17.8 ¢/kWh | Day: NZ 22.8 ¢/kWh | Usage rate, 12-month term | Daily charge NZ $1.20; includes Hour of Power; EV-focused night rate |
| Kiwi Fixed (comparison example) | NZ 28.5 ¢/kWh | Usage rate (unknown term) | Daily charge NZ $0.85; example est. monthly cost ~$168 (500 kWh) |
Your consumer rights in New Zealand
Cancellation and contract terms
There is no fixed-term contract for most Electric Kiwi plans, so consumers can cancel electricity supply at any time without penalty.
Notice for disconnection or transfer
Electric Kiwi requires customers to give at least 48 hours' notice for transfers or disconnections; the company will then cease supply as soon as reasonably practicable.
Dispute resolution and vulnerable customers
- If billing or service issues cannot be resolved directly, customers may escalate to Utilities Disputes (UDL) under the NZ electricity consumer dispute resolution scheme.
- Electric Kiwi's Consumer Care Policy outlines support commitments for vulnerable or medically dependent customers, including tailored support to avoid disconnection.
Customer experiences
Positive feedback
- Many customers praise easy, fast setup and a user-friendly app with clear switch-over communication.
- The Hour of Power feature and usage tracking in the app are frequently highlighted as helpful and cost-effective.
Negative feedback
- Common complaints include unexpected high bills and payment system issues such as direct debit failures and billing errors.
- Some users report frustration with limited phone support and app reliability problems like crashes or log-outs.
Documentation checklist
Before you request cancellation
- Final meter read or latest meter reading reference (photograph if needed).
- Account details: account number, name on account, and contact email or phone.
- Details of your new retailer if switching (name and start date).
For refunds or disputes
- Copies of recent bills, payment receipts and direct debit statements showing the issue.
- Logs of contact with Electric Kiwi (dates, times, chat transcripts or emails).
Common mistakes
Not providing sufficient notice
One frequent error is failing to allow at least 48 hours' notice for a transfer or disconnection, which can delay the end of supply.
Always confirm the requested stop date with your new retailer or with Electric Kiwi to avoid overlap or continued charges.
Closing accounts before finalising balances
Uninstalling the app or stopping access before confirming final billing and refunds can make resolving disputes harder.
Check final balances and request any credit refunds (noting the NZ$15 admin fee) before closing account access.
Comparative recap
Key comparison points
The table below summarises cancellation ease, refund visibility and support features to help a quick comparison.
Quick takeaways
Electric Kiwi is flexible to leave, provides app-driven account management and includes Hour of Power on most plans.
| Feature | Electric Kiwi | Notes |
|---|---|---|
| Can cancel anytime | Yes (no fixed term) | Free to leave; no early termination fee for most plans |
| Notice required for transfer/disconnection | 48 hours | Supply ceases as soon as reasonably practicable after notice |
| Cooling-off / 14-day refund | No stated statutory cooling-off | No 14-day refund period mentioned in terms |
| Credit refund fee | NZ $15 per refund | Administration fee applies to full or partial credit refunds |
| Support channels | App, live chat, email | Limited phone-based call centre; some customers report delays |
After cancelling
Final steps to check
- Confirm final meter read and final bill date with Electric Kiwi or your new retailer.
- If you expect a refund, request it and note the NZ$15 administration fee for processing.
Contacts and escalation
- Electric Kiwi terms and conditions: Terms & Conditions
- Customer Care / Complaints: Customer care & complaints
- Service fees (refund admin): Service fees
- Utilities Disputes (external dispute resolution) information: UDL and complaints guidance
Address
Physical address
Electric Kiwi, Level 4 Ferry Building, 99 Quay Street, Auckland Central, Auckland 1010, New Zealand
Mailing and further contact
For official communications, use the contact channels listed on Electric Kiwi's website rather than social channels for faster resolution.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.