Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Powershop service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Powershop: Easy Method
What is Powershop
Overview
Powershop is a New Zealand electricity retailer that sells energy and Powerpacks through an online account and mobile apps.
It offers digital billing, prepaid-style Powerpacks, and account tools aimed at helping customers manage usage and costs.
How Powershop delivers services
Customers buy Powerpacks, are billed for usage and daily charges, and can manage payments via card or other methods in their account.
Powershop operates online and by app; pricing and exact plan details vary by region, meter type and usage patterns.
How to cancel Powershop
Cancel recurring card payments
- Switch payment method to a different one at least 3 business days before the next scheduled charge to stop the recurring card payment.
- Or contact the Powershop Call Centre to request cancellation of recurring card payments, noting timing may mean the next payment cannot always be stopped.
- Refunds for cancelled recurring payments return to the original card per Powershop's Refunds Policy.
Cancel one-off payments and app purchases
- One-off (single) card payments cannot be cancelled after authorisation.
- Powerpack purchases: you have a 48-hour window to cancel unused Powerpacks for a full refund to your Powershop account.
- Powershop documentation does not specify different cancellation steps for App Store, Google Play or web billing; the recurring-payment guidance above is the only specific method stated.
What happens when you cancel
Account access and services
After cancellation of services, you will lose access to Powershop’s supply services when your supply end date occurs or when you switch to another retailer.
Your online account typically remains accessible for a period to view past invoices, payments and statements.
Ongoing charges and data
Any outstanding charges, daily charges or final meter reads must be settled as part of closing the account.
Powershop retains transaction and account data according to its terms; request specific data or corrections through their support channels if needed.
Will I get a refund?
Powerpack refunds and timing
You can cancel an unused Powerpack within 48 hours of purchase for a full refund credited to your Powershop account (not to your bank or card).
Powerpack refunds within the current billing period or 48 hours of purchase can be processed via your account’s "Transactions" tab under "Account Statement".
Other refunds and exceptional refunds to bank/card
- Refunds to your Powershop account are standard for most eligible situations (first Powerpack as a new customer within 7 days; unused Powerpacks when ending supply; meter reading errors causing over-purchase).
- Refunds to a bank account or card are only considered in exceptional cases (obvious payment error, switching retailers, severe hardship, lines company rebate/dividend, or prolonged metering error).
- One-off authorised payments cannot be cancelled; if a refund is due it will be processed back to the original card following Powershop’s terms.
Powershop plans and pricing
Representative plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Estimated Standard User | NZ$259.64 per 30 days | Monthly estimate | Anytime/inclusive/night unit rate NZ$0.2178/kWh; daily charge NZ$2.8466/day (approximate) |
| Estimated Annual | NZ$2,872.02 per year | Annual estimate | Standard plan estimate with $150 credit applied for new customers |
Pricing notes
These prices are estimates from public comparison sites and are indicative only. Actual costs vary by region, meter setup, usage and Powerpacks purchased.
Powershop does not publish fixed plan prices centrally; check your account or comparison services for personalised estimates.
Your consumer rights in New Zealand
Statutory rights and Powershop policy
Powershop’s own refund and cancellation terms govern most outcomes; there is no explicit statutory 14‑day cooling‑off right mentioned in their policy.
Their refund rules include a 48‑hour Powerpack cancellation window and specified exceptional circumstances for bank refunds.
Dispute resolution and escalation
- If you believe Powershop has reported incorrect information affecting you (for example credit reporting), first seek correction through Powershop support.
- If unresolved, escalate to the Electricity and Gas Complaints Commissioner or relevant dispute-resolution services in New Zealand.
- Keep clear records of communications, meter readings and transactions when pursuing complaints or refunds.
Customer experiences
Positive feedback
Independent surveys have given Powershop high customer satisfaction ratings in areas such as customer support, saving energy and plan selection.
Consumer NZ awarded Powershop the People’s Choice for highest customer satisfaction in a 2022 survey for several categories.
Common negative feedback
- Many reviews report poor or slow customer service, including long waits for live chat and email responses.
- Customers describe confusing pricing (peak/non‑peak, daily charges) and difficulty obtaining refunds or account closure in some cases.
- There are complaints about overbilling, meter errors, and service glitches leading to disconnection or delayed refunds.
Documentation checklist
Essential account information
- Account number and customer ID from your Powershop account.
- Full name of the primary account holder and contact details.
- Recent invoice(s) showing balances and dates.
Supporting documents for refunds or disputes
- Transaction IDs or card payment receipts for the payments in question.
- Meter readings around the disputed period and any photos or evidence.
- Copies of correspondence with Powershop (emails, chat transcripts) and notes of phone conversations.
Common mistakes
Timing and payment method assumptions
Customers often assume they can cancel recurring card payments at any time; in practice you must change the payment method at least 3 business days before the scheduled charge or contact the Call Centre early.
Expecting an immediate refund to a bank or card is a common mistake - standard refunds usually go back to your Powershop account unless an exceptional case applies.
Account holder and channel confusion
Requests made by someone other than the primary account holder may be delayed or denied; always ensure the primary account holder makes refund or cancellation requests.
Many customers assume app‑store purchases follow different rules; Powershop’s public policies do not specify separate App Store or Google Play cancellation procedures.
Comparative recap
At-a-glance comparison
| Topic | Powershop |
|---|---|
| Cancellation of recurring card payments | Change payment method ≥3 business days before charge or contact Call Centre; next payment may still occur |
| One‑off payment cancellation | Cannot be cancelled after authorisation; refunds go back to original card if approved |
| Powerpack refund window | 48 hours for unused Powerpacks (refunded to Powershop account) |
| Refunds to bank account | Only in exceptional cases and must be requested by primary account holder |
| App Store / Google Play differences | Not specified in Powershop policies; no separate process documented |
| Customer support concerns | High satisfaction in some surveys; many online reviews report slow or poor support response |
After cancelling
Final steps to check
After cancelling, confirm any final meter read, settle outstanding charges and check your account "Transactions" tab for pending refunds or credits.
Ensure you receive written confirmation of account closure or cancellation and keep copies for your records.
Helpful links and contacts
- Powershop Refunds Policy
- Recurring Payments terms
- One-off Payments terms
- If you cannot resolve an issue with Powershop, consider contacting the Electricity and Gas Complaints Commissioner or consumer advocacy bodies in New Zealand.
Address
Mail for general enquiries
PO Box 2128, Christchurch 8140 is listed for general customer service correspondence.
Use this address for routine correspondence, but confirm the destination with Powershop if you are sending sensitive requests.
Postal cancellations and specific mail instructions
For postal cancellation of accounts, some guidance indicates using PO Box 392, Masterton; verify the correct postal address with Powershop before sending.
Always include account number, primary account holder details, and signature when sending cancellation requests by post.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.