Kündigungsdienst Nr. 1 in Germany
Vertragsnummer:
An:
Kündigungsabteilung – Pulse
Level 5, 33 Enfield Street
1024 Auckland
Betreff: Vertragskündigung – Benachrichtigung per zertifizierter E-Mail
Sehr geehrte Damen und Herren,
hiermit kündige ich den Vertrag Nummer bezüglich des Dienstes Pulse. Diese Benachrichtigung stellt eine feste, klare und eindeutige Absicht dar, den Vertrag zum frühestmöglichen Zeitpunkt oder gemäß der anwendbaren vertraglichen Kündigungsfrist zu beenden.
Ich bitte Sie, alle erforderlichen Maßnahmen zu ergreifen, um:
– alle Abrechnungen ab dem wirksamen Kündigungsdatum einzustellen;
– den ordnungsgemäßen Eingang dieser Anfrage schriftlich zu bestätigen;
– und gegebenenfalls die Schlussabrechnung oder Saldenbestätigung zu übermitteln.
Diese Kündigung wird Ihnen per zertifizierter E-Mail zugesandt. Der Versand, die Zeitstempelung und die Integrität des Inhalts sind festgestellt, wodurch es einen gleichwertigen Nachweis darstellt, der den Anforderungen an elektronische Beweise entspricht. Sie verfügen daher über alle notwendigen Elemente, um diese Kündigung ordnungsgemäß zu bearbeiten, in Übereinstimmung mit den geltenden Grundsätzen der schriftlichen Benachrichtigung und der Vertragsfreiheit.
Gemäß BGB § 355 (Widerrufsrecht) und den Datenschutzbestimmungen bitte ich Sie außerdem:
– alle meine personenbezogenen Daten zu löschen, die nicht für Ihre gesetzlichen oder buchhalterischen Verpflichtungen erforderlich sind;
– alle zugehörigen persönlichen Konten zu schließen;
– und mir die wirksame Löschung der Daten gemäß den geltenden Rechten zum Schutz der Privatsphäre zu bestätigen.
Ich behalte eine vollständige Kopie dieser Benachrichtigung sowie den Versandnachweis.
Mit freundlichen Grüßen,
20/01/2026
Cancel Pulse: Step-by-Step Guide
What is Pulse
Overview
Pulse is an energy and broadband provider operating in New Zealand that offers consumer and small business plans, including broadband services and related equipment.
Services
Services include electricity and broadband supply, customer support, and optional programmes such as "Pay it Forward". Pulse communicates terms and support via its help pages and customer care channels.
How to cancel Pulse
Contact methods
To cancel your account with Pulse you must contact Pulse directly by email or phone.
- Email: customer.care@pulseenergy.co.nz
- Phone: 0800 785 733
Step-by-step cancellation
- If you signed up online for Pulse Energy Broadband, give 30 days' notice to cancel. See the Pulse cancellation guidance: Pulse cancellation.
- If you signed up via door-to-door or outbound sales, you have a right to cancel free of charge within 5 days of signing up.
- If Pulse provided a modem that has already been sent, you must return it unopened within 14 days by tracked courier to avoid higher charges.
- When contacting Pulse to cancel, clearly state your account details, desired cancellation date, and whether equipment is being returned.
What happens when you cancel
Access and service end
Once your cancellation is processed, ongoing services will stop according to the notice period you provided and Pulse's billing cycle.
Any scheduled renewals or automatic billing will be cancelled after the effective end date of your account.
Equipment and final billing
If a modem was supplied, returning it unopened and tracked within 14 days avoids the full modem charge; otherwise Pulse may charge a Modem Fee and Delivery Fee.
Your final bill will include any outstanding charges, credits, or applicable return/administration fees.
Will I get a refund?
Refund of account credit
If your Pulse account is in credit you can request a refund by calling or emailing customer care.
- You must attach a bank statement or screenshot showing account name, number, and postal address to the refund request.
- The first refund is free; subsequent refunds incur a NZ$15 fee.
- Refund guidance: Pulse refunds.
Exceptions and non-refundable items
Contributions to the "Pay it Forward" programme are non-refundable under any circumstances once you agree to contribute.
Modem return requirements also affect refund outcomes: failure to return or returning damaged equipment may result in full device and delivery charges.
Pulse plans and pricing
Pricing overview
Pulse publishes a range of business membership pricing on their official site. Prices shown are exclusive of GST where noted.
Plans and rates
| Plan | Price (ex. GST) | Period | Features |
|---|---|---|---|
| Small Business (≤10 employees) | NZ$1,500/year | Annual | For businesses with up to 10 employees |
| Small/Medium Business (11 - 25 employees) | NZ$2,000/year | Annual | Varies |
| Medium Business (26 - 50 employees) | NZ$3,000/year | Annual | Varies |
| Medium/Large Business (51 - 100 employees) | NZ$5,000/year | Annual | Varies |
| Corporate Membership (>100 employees) | NZ$10,000/year | Annual | Varies |
Notes: Prices taken from PulseNZ's pricing page and are exclusive of GST.
Your consumer rights in New Zealand
Door-to-door and cooling-off rights
Under New Zealand consumer law you retain a short free cancellation period for door-to-door sales.
Pulse recognises this right and allows cancellation free of charge within 5 days for door-to-door or outbound sales sign-ups.
Complaint and dispute processes
- Pulse aims to acknowledge feedback within 2 working days.
- Pulse aims to resolve complaints within 20 working days, with up to 40 working days in complex cases.
- If unresolved, disputes can be referred to Utilities Disputes or other relevant external dispute resolution bodies.
Customer experiences
Positive feedback
Some customers report good interactions with door-to-door representatives, describing them as polite, informative, and helpful during sign-up.
Positive experiences often mention clear explanations and prompt on-site assistance.
Negative feedback
Many customers report unexpectedly high bills, often citing hidden extra charges on top of low unit rates.
There are numerous complaints about deceptive sales practices, billing confusion, poor customer service, and aggressive collection actions.
Documentation checklist
To cancel your account
- Account holder name, account number, and contact details.
- Preferred cancellation date and reason for cancellation (optional but helpful).
- Proof of sign-up method if claiming door-to-door cancellation rights (date of sign-up or salesperson details).
To request a refund
- Bank statement or screenshot showing account name, account number, and postal address.
- Email or phone contact details and your Pulse account number.
- Note that the first refund is free; additional refunds incur a NZ$15 fee.
Common mistakes
Overlooking notice periods
Example: Cancelling an online sign-up without giving 30 days' notice can result in continued billing for the notice period.
Always check whether you signed up online or via door-to-door sales to determine which cancellation window applies.
Failing to return or damaging supplied equipment
Example: Sending the modem late, damaged, or opened may trigger a full modem fee (NZ$170) plus delivery (NZ$20) instead of the NZ$20 Modem Return Fee.
Return modems unopened within 14 days by tracked courier to the address below to avoid higher charges.
Comparative recap
Summary table
| Feature | What to expect with Pulse | What to watch for |
|---|---|---|
| Cancellation period (online) | 30 days' notice required | Plan and billing cycle may affect final bill timing |
| Cancellation period (door-to-door) | Free cancellation within 5 days | Keep proof of sign-up date to exercise this right |
| Modem return | Return unopened within 14 days by tracked courier; NZ$20 Modem Return Fee applies | Failure to return or returning opened/damaged device may incur NZ$170 + NZ$20 |
| Refunds | Credit refunds available with bank proof; first refund free, later refunds NZ$15 fee | Pay it Forward contributions are non-refundable |
| Complaint resolution | Acknowledged within 2 working days; aims to resolve within 20 (up to 40) working days | Escalate externally if Pulse does not resolve the dispute |
Key takeaways
Confirm how you signed up (online vs door-to-door) to understand your cancellation rights and notice periods.
Return supplied equipment promptly and unopened to avoid substantial charges, and provide required bank documentation for refunds.
After cancelling
Actions to take
- Keep written confirmation of your cancellation and the effective end date from Pulse.
- Retain postage/tracking receipts for any returned modem and copies of all correspondence.
- Check your final bill for unexpected charges and request a refund if you have a credit balance.
Useful links and contacts
- Pulse cancellation information: help.pulseenergy.co.nz - Cancellation
- Pulse refunds and account info: help.pulseenergy.co.nz - My Account
- "Pay it Forward" terms (non-refundable): Pay it Forward terms
- Customer care email: customer.care@pulseenergy.co.nz
- Customer care phone: 0800 785 733
Address
Return address for modems
Pulse Energy, Level 5, 33 Enfield Street, Mt Eden, Auckland 1024, New Zealand.
Return modems by tracked courier, unopened, within 14 days to avoid higher charges.
Cancellation contact
To cancel your account, email customer.care@pulseenergy.co.nz or call 0800 785 733.
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