Cancel Simply Energy: Easy Method

What is Simply Energy

Overview

Simply Energy is an electricity retailer operating in New Zealand, offering residential energy plans and customer support focused on account management and consumer care.

The company provides contact-based service channels rather than a consumer-facing mobile app, and its public pages emphasise account help, complaints and dispute resolution.

Scope of services

Simply Energy supplies or arranges electricity plans and consumer support for residential customers in New Zealand.

Their public materials discuss plan types and customer care but do not publish detailed per-kWh pricing on their website.

How to cancel Simply Energy

Important note before you start

Simply Energy does not appear to offer a consumer-facing app for cancellation via the App Store or Google Play.

Cancellation therefore must be arranged via the contact channels the company provides.

Step-by-step cancellation steps

• Gather your account details (account number, address, and ID).
• Call Simply Energy on 0800 100 249 to request cancellation and confirm any final steps.
• Or email solutions@simplyenergy.co.nz with a clear cancellation request, account details and preferred contact method.
• Request a final meter read date, final bill estimate and confirmation of account closure in writing.
• Keep copies of all correspondence and note dates and names of staff you speak with.

What happens when you cancel

Account access and final billing

After you request cancellation, Simply Energy will arrange a final meter read and issue a final account or bill.

Ensure you confirm the final billing date and any outstanding balance to avoid surprises from collection or third parties.

Data, renewals and ongoing communications

Your personal account data will remain under the provider’s privacy and record-keeping policies for as long as required by law.

There is no automatic renewal after a cancellation request; you should receive written confirmation that the account is closed.

Will I get a refund?

Published policy status

Simply Energy’s public Help & Support and Terms & Conditions pages do not list a clear 14-day cooling-off period or an explicit refund policy.

Their documentation focuses on dispute resolution and consumer support rather than issuing blanket refund statements.

Exceptions and recommendations

• If you believe you have been overcharged, request a detailed final bill and a written explanation from Simply Energy.
• If a refund is due, ask the team for timing and method (bank transfer, credit, etc.) and keep records of the request.
• If a charge dispute is not resolved, you can escalate the complaint (see "Your consumer rights in New Zealand").

Simply Energy plans and pricing

Plan types

The website describes different plan types and customer offerings but does not publish exact per-kWh or fixed-charge prices publicly.

For plan-specific pricing, contact Simply Energy directly or request a written quote when switching or cancelling.

Pricing summary

Your consumer rights in New Zealand

Regulatory protections

Simply Energy’s Consumer Care Policy aims to meet the Electricity Authority’s Consumer Care Obligations, which include support for financially vulnerable and medically dependent consumers.

These obligations require retailers to provide assistance, reasonable payment arrangements and referrals to budgeting or social services where appropriate.

Complaints and escalation

• If a complaint isn’t resolved within 20 days (unless a reason is provided in writing), you may escalate to Utilities Disputes for free independent resolution.
• Keep written records of all attempts to resolve the issue with Simply Energy before escalating.

Customer experiences

Positive feedback

Some customers report that Simply Energy is cost-effective and communicates well about energy usage.

Long-term customers note responsiveness from the support team in routine matters.

Negative feedback

Other reports mention dissatisfaction with rising prices and reduced feed-in tariffs, which affected value perception.

There are isolated complaints about billing errors that escalated to debt collection, highlighting the importance of checking final bills carefully.

Documentation checklist

Essential items to have ready

• Account number and full name on the account.
• Service address and a forwarding address for the final bill.
• Photo ID or identification details if requested.
• Meter number and recent meter reading (or permission for provider to obtain final read).

Optional but helpful items

• Copies of recent bills and payment receipts.
• Correspondence history (emails, call notes) about the cancellation request.
• Preferred refund method details (bank details) if you expect a credit.

Common mistakes

Not verifying final meter read

Many disputes arise when customers don’t confirm the final meter read date or provide a final reading themselves.

Always arrange the final read in writing or take a photo of the meter and timestamp it on the final day.

Failing to get written confirmation

Customers sometimes rely only on verbal cancellation and later receive further bills or collection notices.

Request written confirmation of account closure and final balance to avoid misunderstandings.

Comparative recap

Feature comparison overview

After cancelling

Follow-up steps

• Check you receive written confirmation of account closure and a final bill.
• Verify that any expected refund is processed and reconcile your bank statements when due.

Helpful links and escalation

Simply Energy Help & Support: simplyenergy.co.nz/help-and-support.

Consumer Care & Support details: simplyenergy.co.nz/consumer-care-and-support.

If unresolved after 20 days, escalate to Utilities Disputes for free independent dispute resolution: utilitiesdisputes.co.nz.

Address

Postal and office address

Level 1, 92 Abel Smith Street, Te Aro, Wellington 6011, New Zealand.

Contact details

Phone: 0800 100 249

Email: solutions@simplyenergy.co.nz