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I hereby notify you of my decision to terminate the contract relating to the Cisco service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cisco: Easy Method
What is Cisco
Company overview
Cisco is a global technology company that supplies networking hardware, software, and services for businesses and organisations. It offers products ranging from switches and routers to collaboration tools and cloud-managed platforms.
Services and delivery
Cisco delivers services through direct ecommerce stores, authorised resellers, training providers, and platform app stores. Offerings include subscriptions (Webex, security), hardware (Catalyst, ASR), software licenses, and instructor-led training.
How to cancel Cisco
Cancel Cisco Store (web subscriptions)
- Log into Cisco Store Account Manager on the Cisco Store site.
- Select the subscription you want to end.
- Click "Cancel subscription" and follow the on-screen instructions to confirm cancellation.
- See Cisco Store FAQ for details: Cisco Store FAQ.
Cancel training, learning credits, or in-app subscriptions
- For Learning Network Store learning credits: these are non-cancellable and non-refundable - contact the Learning Network Store for account-specific questions.
- For scheduled public or private training classes: follow the training cancellation policy and contact Cisco training support or your reseller to request cancellation or reschedule.
- For in-app subscriptions bought via Apple App Store or Google Play: cancel through the App Store or Play Store subscription management - Cisco does not process these cancellations. See Apple billing support: Apple billing (SG).
- Reference pages: Learning Network Store returns and Cisco training cancellation policy.
What happens when you cancel
Access and service end
After cancellation, access to subscription services typically continues until the end of the current billing period unless Cisco policy states otherwise. For some purchases, service may stop immediately depending on terms.
Data and account considerations
Data retention and export vary by product. Always export important data and records before cancellation where possible. Contact Cisco support if you need help preserving or transferring data prior to termination.
Will I get a refund?
Standard refund rules
- Cisco Store web subscriptions: full refund if cancelled within 14 days of subscription start; after 14 days no refund and service ends at billing cycle end.
- Software licenses: right to return software for a full refund within 30 days of purchase (applies to original purchaser and applicable products).
Exceptions and special cases
- Learning Credits: non-refundable and non-cancellable.
- Scheduled classes: public classes allow refund/reschedule if cancelled more than 18 days before start; private group classes allow refund/reschedule if cancelled more than 30 days before start. Cancellations within those windows typically do not qualify for refunds.
- Meraki: returns and credits are subject to Cisco approval and Meraki policies; Meraki has aligned returns with Cisco’s overall approach (see Meraki documentation).
Cisco plans and pricing
Listed hardware prices (Singapore reseller)
Below are example one-time hardware prices reported via a Singapore reseller catalogue. Contact a reseller or Cisco partner for up-to-date pricing and quotes.
Price table
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Cisco Catalyst 9400 Series 48-Port Gigabit | S$27,133.70 | One-time | Hardware chassis; pre-order via Singapore vendor |
| Cisco Catalyst 9600 Series 24-Port 40GE | S$29,304.41 | One-time | Hardware chassis; pre-order via Singapore vendor |
| ASR 9903 Chassis | S$843,611.68 | One-time | Hardware chassis; pre-order via Singapore vendor |
Your consumer rights in Singapore
Cooling-off and statutory protections
Singapore law provides a short cooling-off period for certain regulated doorstep or specified contracts - typically five (5) working days after entering covered contracts or after receiving a Consumer Information Notice (CIN).
Many Cisco offerings (software licences, training, Meraki products, or regular ecommerce subscriptions) are not necessarily covered by the short cooling-off regime, so Cisco’s published terms (for example, 14-day refund windows) may be the operative consumer remedy.
Escalation and remedies
- If Cisco does not honour its published policy or misleads consumers, escalate to CASE (Consumer Association of Singapore).
- Consider the Small Claims Tribunal for monetary claims up to SGD 20,000 where appropriate.
- See a local overview of rights and recourse: Consumer rights and recourse (Singapore).
Customer experiences
Positive feedback
Employee and user comments often highlight strong brand reputation, good work‑life balance in some teams, learning opportunities, and solid technology exposure. These points are commonly referenced in regional reviews.
Negative feedback and service issues
Reported negatives include concerns about relative compensation, internal bureaucracy, and mixed results on complaint resolution. Some public complaint summaries note slow or unresolved cases; escalate through official channels when needed.
Documentation checklist
What to prepare before requesting cancellation
- Order number, invoice, or purchase receipt.
- Account email, subscription or license ID, and product name.
- Purchase date, start date of service or class date, and payment method.
Supporting materials and proof
- Screenshots of the subscription page, billing statements, or confirmation emails.
- Class registration details for training cancellations or learning credit account info.
- License keys or download/access records for software returns.
Common mistakes
Missing cancellation windows
Waiting past the published refund/cancellation window is a frequent issue. For example, web subscriptions cancelled after 14 days normally do not get refunds.
Always check the specific product policy early and act before the stated deadline to preserve refund eligibility.
Using the wrong cancellation channel
Attempting to cancel app-store subscriptions through Cisco instead of Apple or Google will delay resolution. In-app purchases must be cancelled through the platform used to buy them.
Similarly, requests for learning credits submitted to general support instead of the Learning Network Store can be rejected; follow the correct store guidance.
Comparative recap
Quick comparison overview
The table below summarises typical cancellation windows and refund eligibility across Cisco offerings. Use it as a quick reference before contacting support or your reseller.
Comparison table
| Offering | Cancellation window | Refund? | Notes |
|---|---|---|---|
| Cisco Store subscriptions (web) | 14 days from start | Full refund if ≤14 days; none after | Service ends at billing cycle end if no refund |
| Learning Network Store - Learning Credits | Not cancellable | Non-refundable | Credits are non-cancellable and non-refundable |
| Public training classes | >18 days for refunds/reschedule | Refund if >18 days; none within 18 days | May offer alternate class if within 18 days |
| Private group training | >30 days for refunds/reschedule | Refund if >30 days; otherwise no refund | Rescheduling inside window may incur fees |
| Software licences | 30 days return right | Full refund within 30 days (original purchaser) | Applies to eligible software products |
| Meraki hardware/licenses | Subject to Cisco/Meraki policy | Returns/credits subject to approval | Meraki aligned with Cisco returns; approval required |
| App Store / Google Play in-app | Manage via platform (Apple/Google) | Subject to platform rules | Cancel via App Store or Play Store account settings |
After cancelling
Next steps you should take
- Confirm cancellation in writing and keep confirmation emails or screenshots.
- Export or backup any data you need before access ends.
- Monitor your payment method or credit card for refunds or recurring charges.
Helpful official links
- Cisco Store FAQ: https://www.cisco.com/site/us/en/buy/store/faq.html
- Learning Network Store returns: https://learningnetworkstore.cisco.com/returns-cancellations-guarantees.html
- Training cancellation policy: https://www.cisco.com/site/us/en/learn/training-certifications/training/cancellation-policy.html
- Meraki returns and RMA info: Meraki returns and RMA
- Apple billing support (SG) for App Store purchases: https://support.apple.com/en-sg/billing
- Cisco software warranty/return information: Cisco warranty and returns
Address
Main Singapore office (corporate address)
Cisco Systems (USA) Pte. Ltd. - Capital Tower, 168 Robinson Rd, #28‑01, Singapore 068912.
Notes about physical mail and cancellations
Cisco does not publish a single dedicated cancellation postal address for all products. For ecommerce or subscription cancellations use the online Account Manager or the specific store/contact channel listed in the helpful links above.