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Cancellation service #1 in Singapore
Cancellation Regus: Easy Method
What is Regus
Company overview
Regus is a global provider of flexible workspaces, offering private offices, coworking desks, meeting rooms and virtual office services in multiple locations including Singapore.
Services are subscription-based and typically run on fixed-term agreements that specify access, billing and notice periods.
Common services in Singapore
Regus offers virtual offices (business address), hot desks, dedicated desks, private offices and meeting-room hire across Singapore centres.
You can view Regus Singapore offerings on the official site for location and pricing details.
How to cancel Regus
Using the web portal (myregus.com)
- Log in to your Regus account (myregus.com or the Regus web portal).
- Go to Account > Products and services > End Agreement to submit your notice.
- Ensure your notice matches the notification period specified in your contract; agreements normally end at contract expiry and cannot be cancelled early.
Mobile apps and alternative channels
- There is no separately documented cancellation flow for App Store/Google Play apps; use the web portal as the primary channel.
- If you need help, contact your Regus centre manager or support through the Regus website for guidance and record the conversation.
What happens when you cancel
Access and services
Your access to workspace and member services continues until the contract end date or the effective termination date agreed in writing.
Do not assume immediate deactivation; confirm the last date of access in writing.
Billing, invoices and deposits
Invoices generally continue until the contract end date. Retainer deposits are returned after exit but users report frequent delays.
Keep all invoices and payment records when you submit notice to avoid disputes about continuing charges.
Data, mail and property
Arrange mail forwarding and data exports before termination to avoid loss of correspondence or account information.
Return keys, access cards and any centre property by the date stated in your termination confirmation to prevent additional charges.
Will I get a refund?
Standard policy
Regus requires adherence to the contract notification period; contracts typically end at expiry and are not cancellable early as a matter of policy.
Because billing continues until contract end, automatic pro-rata refunds are not guaranteed unless the contract or centre manager agrees otherwise.
Exceptions and known issues
- Retainer/holding deposit refunds have been reported to be delayed - sometimes several months - despite timely exit notices.
- There is no clear evidence Regus Singapore provides a 14‑day consumer cooling-off right for business contracts such as virtual offices.
- If you believe a charge is unauthorised, escalate immediately and keep written records of each escalation.
Regus plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual Private Office (per person per day) | S$19.00 | Per person per day | Fully serviced private office for 1 - 2 people, based on 24‑month contract |
| Small Team Office (per person per day) | S$19.00 | Per person per day | Serviced office for small teams (2 - 5 people), based on 24‑month contract |
| Large Team Office (per person per day) | S$19.00 | Per person per day | Serviced office for larger teams (5 - 20 people), based on 24‑month contract |
| Dedicated Coworking Desk (per person per day) | S$15.00 | Per person per day | Dedicated coworking desk, based on 24‑month contract |
| Coworking Access Plan (per person per day) | S$18.00 | Per person per day | Access plan (e.g., 5/10/unlimited days per month) |
| Day Office | S$258.00 | Per person per day | Short‑term office use for a day |
| Meeting Room | S$45.00 | Per hour | Meeting room hire per hour |
| Hourly Coworking | S$92.00 | Per person per day | Hourly coworking (charged per day equivalent) |
| Business Address / Virtual Office plans | S$3.00 | Per day | Business address or virtual office plan per day |
| Office Access Plan | S$35.00 | Per person per day | Access plan for private offices per person per day |
| Regus The Signature - Hot desk | S$498.00 | Per month | Dedicated open‑space workstation monthly rate (The Signature, Changi Business Park) |
| Regus The Signature - Private office | S$605.00 | Per month | Private office workstation monthly rate (The Signature) |
| PLUS Building - Virtual Office (1 person) | S$79.00 | Per month | Virtual office for 1 person, PLUS Building listing as of Feb 2026 |
| PLUS Building - Private Office (1 person) | S$747.00 | Per month | 1‑person private office at PLUS Building listing as of Feb 2026 |
| LiquidSpace - The Signature Private Office (1) | S$1,078.00 | Per month | Private office for 1 person, move‑in ready (min 1‑month term) |
| LiquidSpace - The Signature Private Office (2) | S$1,418.00 | Per month | Private office for 2 people |
| LiquidSpace - The Signature Private Office (3) | S$1,916.00 | Per month | Private office for 3 people |
| LiquidSpace - The Signature Private Office (4) | S$2,548.00 | Per month | Private office for 4 people |
| LiquidSpace - The Signature Team Office (5) | S$3,188.00 | Per month | Team office for 5 people |
| LiquidSpace - The Signature Team Office (10) | S$6,376.00 | Per month | Team office for 10 people |
| LiquidSpace - The Signature Team Office (15) | S$9,570.00 | Per month | Team office for 15 people |
Notes on pricing
Prices above reflect standard offerings and real‑world listings as provided in the verified data set.
Always confirm exact rates, minimum term and any centre-specific fees with Regus before signing or cancelling.
Your consumer rights in Singapore
Relevant legal points
Under Singapore law, unfair contract terms may be challenged; Section 4 of the Consumer Protection (Fair Trading) Act (CPFTA) prohibits terms imposing unreasonable obligations.
Terms that force payment for unused services or rigid continuation despite relocation may raise concerns under fair trading rules.
Cooling-off and business contracts
The 14‑day cooling‑off/withdrawal right generally applies to consumer contracts and is unlikely to apply to business services such as Regus virtual offices.
If you believe a contract term is unfair, seek specialist legal or consumer-advice support and preserve all correspondence and invoices.
Customer experiences
Positive feedback
Many users praise helpful staff and convenient locations for day‑to‑day workspace needs.
Positive reviews often mention friendly centre teams and useful meeting‑room facilities.
Negative feedback
- Several customers report difficulty cancelling early and being charged until contract end despite relocation.
- Multiple reports indicate significant delays in retainer deposit refunds and challenging escalation paths for unauthorised charges.
- Some customers describe slow or non‑responsive customer service requiring repeated follow‑ups.
Documentation checklist
Essential documents to gather
- Signed contract and any amendments or annexes.
- Proof of payment for deposits and monthly invoices.
- Written notice of termination (email or portal confirmation).
Supporting evidence for disputes
- All correspondence with Regus (emails, chat logs, centre messages).
- Bank statements showing disputed charges and any refunds.
- Photos or inventories proving condition of returned keys/space if relevant.
Common mistakes
Not checking notice periods
Many users assume monthly cancellation but contracts often require a specific notification period and may lock in fees until expiry.
Always review the notification clause before signing or submitting a termination.
Relying on verbal promises
Customers sometimes accept verbal assurances from staff that are not recorded; without written confirmation, these are hard to enforce.
Obtain written confirmation for any special termination agreement or refund promise.
Comparative recap
Quick summary table
| Aspect | Regus (Singapore) | Typical alternatives |
|---|---|---|
| Cancellation ease | Requires adherence to contract notice; limited early cancellation options | Some competitors offer monthly or shorter terms allowing earlier exit |
| Refund speed (deposits) | Reports of delayed retainer refunds (weeks to months) | Smaller operators may process refunds faster, but practices vary |
| Best for | Businesses needing established global network and multiple centre access | Startups or short-term users wanting flexible month-to-month arrangements |
| Pricing model | Per-day, per-person and monthly plans with 24‑month options common | Alternatives sometimes offer more granular hourly or month-to-month pricing |
Takeaways
If flexibility and quick refunds are priorities, compare contract terms and ask about deposit handling before committing.
Keep written records of all agreements and cancellation confirmations to protect your position.
After cancelling
Immediate next steps
- Save your termination confirmation and final invoice from the Regus portal.
- Arrange mail forwarding and update your business address with authorities, banks and clients.
Useful links
- Regus Singapore - official site
- Regus The Signature listing (workin.space)
- LiquidSpace - The Signature listings
Address
Primary mailing address
07‑01 Bharat Building, 3 Raffles Place, Singapore 048617
What to check before sending documents
Confirm the correct Regus centre and contact person for termination paperwork before posting physical documents.
Always follow up via the web portal or email and obtain written acknowledgement of receipt.
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.