Cancellation Doodle: Easy Method

What is Doodle

Overview

Doodle is a scheduling and meeting-planning tool that helps organisers propose times and poll participants for availability. It is subscription-based and offers features such as booking pages and enhanced scheduling options.

How it is delivered

Doodle subscriptions may be purchased directly through Doodle (Parent Dashboard / web) or via app marketplaces (Apple App Store, Google Play, Amazon).

How you purchased determines how you cancel and who handles refunds.

How to cancel Doodle

If you subscribed directly through Doodle

• Sign in to the Parent Dashboard on the web.
• Go to My Account → Subscriptions → View plans and cancel.
• Cancellation takes effect at the end of the current billing period.

If you subscribed via an app store

• Cancel through the platform where you bought the subscription (Apple App Store, Google Play, or Amazon).
• Doodle cannot cancel App Store or Google Play subscriptions for you; you must use the provider's subscription management pages on your device.
• Follow the provider’s instructions to stop auto‑renewal; the provider controls billing and refunds in these cases.

What happens when you cancel

Access after cancellation

For direct Doodle subscriptions, cancelling turns off auto-renewal but access continues until the end of your paid billing period.

For app-store subscriptions, access and end dates depend on the store’s billing cycle and policies.

Account data and settings

Your Doodle account typically remains active after cancelling so you can sign in and review past events or settings.

Specific data retention and account deletion follow Doodle’s broader terms; check the official help pages for details.

Will I get a refund?

14-day cooling-off period (direct subscriptions)

Doodle offers a voluntary 14-day cooling-off period for monthly and annual direct subscriptions (excluding trials).

If you cancel within 14 days of the first payment you may request a full refund via chat; refunds are processed without undue delay and at latest within 14 days of notification.

After the cooling-off period and app-store rules

• After the 14-day cooling-off period, annual and monthly direct subscriptions are non-refundable for unused portions.
• Subscriptions bought through Apple, Google, or Amazon are subject to those providers’ refund policies; you must request refunds from them.

Doodle plans and pricing

Pricing summary

Below are example in-app prices from the DoodleEnglish app in the Singapore App Store.

All subscriptions start with a 7-day free trial and are localised automatically by Apple.

Your consumer rights in Singapore

Cooling-off and digital services

Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) provides certain cooling-off rights for unsolicited direct sales, but those rules generally do not cover digital subscription services like Doodle.

Digital subscriptions are typically not statutorily entitled to a 14-day cooling-off under CPFTA; any such period is usually offered voluntarily by the seller.

How this applies to Doodle

• Doodle’s voluntary 14-day cooling-off for direct purchases is a consumer-friendly policy, not a statutory requirement in Singapore.
• When you purchase via Apple, Google, or Amazon, local consumer remedies may vary and are governed by the marketplace’s terms and policies.

Customer experiences

Positive feedback

Many users praise Doodle for helpful customer service and straightforward refunds in some cases.

Users also like the scheduling features and booking pages for saving organiser time.

Negative feedback

Common complaints include a cluttered interface with ads and loss of previously free features, which some users find frustrating.

Several users report the cancellation process can be confusing - especially if the subscription was purchased via an app store.

Documentation checklist

Essential items to gather

• Account email and username used for the subscription.
• Order or invoice number and date of the subscription payment.
• Screenshots of the subscription status and any receipts.

Optional supporting items

• Chat transcripts or support request IDs if you contacted Doodle support.
• Platform confirmation (e.g., Apple/Google purchase history) if subscribed via an app store.

Common mistakes

Cancelling through the wrong channel

A frequent mistake is asking Doodle to cancel an App Store or Google Play subscription; these must be cancelled through the store where they were bought.

Missing the cooling-off window or trial details

Some users expect a refund after the 14-day cooling-off period or confuse the 7-day free trial with the first paid period.

Always check the exact date of first payment and whether you used the trial before requesting a refund.

Comparative recap

Quick comparison

After cancelling

Next steps

Keep confirmation of your cancellation and check that auto-renewal is turned off in the place you cancelled.

Monitor your payment method and billing statements to confirm no further charges occur.

Helpful links

• Doodle cancellation policy
• Guide to cancelling Doodle (Postclic)
• User reviews and experiences (Trustpilot)
• Additional user feedback (Trustpilot)

Address

Registered location

37 Kallang Pudding Rd, #07-06 Tong Lee Building, Singapore 349315

Notes on contacting

Use the official help pages for account or billing support rather than relying on third-party directories.

When contacting support, include the documentation checklist items above to speed up resolution.