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Cancel FREELANCER
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Freelancer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Freelancer: Easy Method
What is Freelancer
Service overview
Freelancer is an online marketplace that connects clients with freelancers for project-based work across many categories.
The platform offers membership tiers, bidding, project management, and payment features to support hiring and freelancing activities.
How members use it
Users create accounts to post projects, submit bids, buy memberships, and manage funds on the site.
Memberships provide bid allowances, visibility features and other platform benefits billed monthly or annually in SGD.
How to cancel Freelancer
Cancel a web subscription (Freelancer.com)
- Sign in to your account and go to Settings → Membership to cancel the subscription.
- Cancellation stops automatic renewal at the end of the current period; you keep benefits until then.
- Reference: Freelancer Singapore membership page: Membership plans.
Cancel subscriptions purchased through app stores
- If you subscribed via Google Play, cancel from your Google Play subscriptions - Freelancer cannot cancel it for you.
- If you subscribed via the Apple App Store, cancel from your Apple subscription settings; Freelancer.com does not process App Store cancellations.
- For an independent guide to cancellation steps, see: Postclic cancellation guide.
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but typically leaves your current membership benefits active until the paid period ends.
You can continue to use bid allowances and other paid features until expiry unless otherwise stated in your account.
Data and account status
Your Freelancer account and historical data are not usually deleted by simply cancelling a membership.
If you need account closure or data removal, contact Freelancer support and follow their account-closure procedures.
Will I get a refund?
General refund policy
Freelancer.com does not offer an automatic 14-day money-back or cooling-off right for digital subscription services.
Refund entitlement is therefore limited and governed by Freelancer’s own policies and the payment method used.
Exceptions and deposit refunds
- Unused deposited funds may be refundable subject to time windows: up to one year for PayPal deposits, typically 6 - 12 months for credit card deposits.
- Deposits made by Skrill, bank wire, or WebMoney generally must be withdrawn and are not refundable.
- For deposit refund procedures, see Freelancer support: Refunding my deposit.
Freelancer plans and pricing
Overview of available plans
The following table shows membership plans and prices listed on Freelancer Singapore in SGD.
Annual plans are billed yearly and often offer savings versus monthly billing.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Basic | S$7.95 | Monthly | 50 Bids/Month, 50 Skills, Unlock Rewards, Unlimited Project Bookmarks, Preferred Freelancer Eligible, Custom Cover Photo, 3 Highlighted + 12 Sealed Contest Entries, 5 Employer Followings |
| Basic (Annual) | S$71.40 | Annual | Same benefits as Monthly Basic, billed annually (~S$5.95/month equivalent) |
| Plus | S$14.95 | Monthly | 100 Bids/Month, 80 Skills, Client Engagement, Daily Withdrawal Requests, Unlock Rewards, Unlimited Project Bookmarks, Preferred Freelancer Eligible, Custom Cover Photo, 5 Highlighted + 25 Sealed Contest Entries, 10 Employer Followings, 5 External Invoicings, Free Project Extensions, High Value Project Bidding |
| Professional | S$69.95 | Monthly | 300 Bids/Month, 100 Skills, Client Engagement, Bid Insights, Daily Withdrawal Requests, Unlock Rewards, Unlimited Project Bookmarks, Preferred Freelancer Eligible, Custom Cover Photo, 15 Highlighted + 75 Sealed Contest Entries, 20 Employer Followings, 15 External Invoicings, Free Project Extensions & Sealed Projects, Premium Freelancer Insights, High Value Project Bidding, 4 Portfolio Categories |
| Professional (Annual) | S$719.40 | Annual | Same benefits as Monthly Professional (~S$59.95/month equivalent) |
| Premier | S$139.95 | Monthly | 1500 Bids/Month, 400 Skills, Client Engagement, Bid Insights, Daily Withdrawal Requests, Unlock Rewards, Unlimited Project Bookmarks, Preferred Freelancer Eligible, Custom Cover Photo, 30 Highlighted + 150 Sealed Contest Entries, Unlimited Employer Followings & External Invoicings, Free Project Extensions, Free Sealed & NDA Projects, Premium Freelancer Insights, High Value Project Bidding, 4 Portfolio Categories, Call button on bid card |
| Premier (Annual) | S$1,319.40 | Annual | Same benefits as Monthly Premier (~S$109.95/month equivalent) |
Your consumer rights in Singapore
Cooling-off and digital subscriptions
Freelancer.com’s terms do not provide a statutory 14-day cooling-off right for digital subscription services.
This means standard consumer cooling-off protections typically do not apply to Freelancer subscriptions under their policy.
Store-specific rights
- If you subscribed via Google Play or Apple, the relevant store refund and dispute processes may apply instead of Freelancer’s policy.
- Check the store’s own refund rules when you purchased through an app store, as they often govern those transactions.
Customer experiences
Positive feedback
Many users praise Freelancer’s support team for professionalism and helpful guidance during verification or troubleshooting.
Reviews also note the platform’s intuitive interface and smooth user experience for posting and bidding on projects.
Negative feedback
Common complaints include perceived hidden or excessive fees and difficulties withdrawing funds or obtaining refunds.
Some users report slow or unresponsive support, account closures without clear explanations, or lengthy refund documentation requests.
See user reviews for more perspectives: Trustpilot reviews.
Documentation checklist
What to prepare before requesting refunds
- Account email and username used for the subscription.
- Proof of purchase or receipt showing transaction date and amount.
- Payment method details and transaction IDs (PayPal, card, Skrill, bank wire, etc.).
Possible additional documentation
- Screenshots of billing pages, membership settings, or app store subscriptions.
- Government ID or other identity documents if support requests extra verification for refunds.
- Keep communication records with Freelancer support for reference.
Common mistakes
Cancelling in the wrong place
One frequent error is cancelling via the Freelancer website when the subscription was purchased through Google Play or the Apple App Store.
App-store subscriptions must be cancelled in the respective store settings; Freelancer cannot cancel those for you.
Expecting automatic refunds
Another mistake is assuming a standard 14-day automatic refund applies to digital memberships - Freelancer does not offer this by default.
If you need money back, follow the deposit refund rules and be prepared for case-by-case assessment and documentation.
Comparative recap
Quick comparison
This table summarizes cancellation location, refund likelihood, and key notes per subscription method.
| Subscription method | Where to cancel | Refund eligibility (typical) | Notes |
|---|---|---|---|
| Web (Freelancer.com) | Settings → Membership on the website | Refunds only for unused deposits in specified windows; no automatic money-back | Cancellation stops renewal; benefits remain until period end. See Membership. |
| Google Play | Google Play subscription settings | Subject to Google Play refund policies, Freelancer cannot cancel for you | Use Google Play purchase history to request refunds or cancellations. |
| Apple App Store | Apple subscription settings | Subject to Apple refund rules; Freelancer does not process App Store cancellations | Manage and request refunds through your Apple ID subscriptions. |
After cancelling
Immediate next steps
- Confirm cancellation in your account or app store and save any cancellation confirmation screenshots or emails.
- Check your account to see the date when paid benefits will expire.
Useful links
- Freelancer Singapore membership plans: https://www.freelancer.sg/membership/
- Deposit refund support (Freelancer help): Refunding my deposit
- Independent cancellation guide: Postclic: How to cancel Freelancer
Address
Registered office
Level 37, Grosvenor Place, 225 George Street, Sydney, NSW 2000, Australia.
This is the global registered office listed for Freelancer Limited and used for official correspondence.
Contact notes
If you need formal notices or registered-correspondence details, check Freelancer’s site or contact their support through your account.
For membership pages and support links, refer to the official Freelancer resources above.