Cancellation Freelancer: Easy Method

What is Freelancer

Overview

Freelancer is an online marketplace that connects businesses and individuals with freelance professionals across many fields. The platform offers project posting, bidding, milestone payments and optional paid memberships that add features.

Who uses it

Businesses use Freelancer to find short-term or specialised talent globally, while freelancers use it to find paid work and build profiles. Paid memberships are available for users wanting extra visibility or features.

How to cancel Freelancer

Web (Freelancer.com website)

• Log in to your account on the Freelancer website.
• Go to Settings → Membership tab.
• Click “Cancel”, provide a reason and confirm the cancellation.
• Cancellation takes effect at the end of the current billing period; you retain access until then.
• Source guidance summary: Postclic - cancel Freelancer.

Mobile (App Store / Google Play)

• If you subscribed via Apple, cancel through your Apple ID subscription settings; Freelancer cannot cancel App Store subscriptions for you.
• If you subscribed via Google Play, cancel through Google Play subscription settings; Freelancer cannot cancel Google Play subscriptions for you.
• See the platform where you purchased the subscription to manage and stop renewals.

What happens when you cancel

Access and renewal

When you cancel a paid membership on the website, access continues until the current billing period ends. Your membership will not renew after that period.

For mobile-store subscriptions, cancelling at the store level stops future renewals according to Apple/Google billing rules.

Account data and projects

Cancelling a membership does not delete your Freelancer account or project data by default. Projects, bids and message history typically remain unless you close the account separately.

Any active milestones or funds held in escrow remain subject to the platform’s payment and dispute rules.

Will I get a refund?

General refund policy

• Freelancer does not offer an automatic 14-day money-back or cooling-off right for digital subscriptions.
• Refunds are discretionary and limited to specific circumstances, mainly unused deposited funds.
• See the policy summary: Postclic - refunds and cancellation.

Exceptions and payment-method limits

• Unused account deposits may be refundable subject to time limits and verification.
• Postclic summarises typical limits: PayPal deposits refundable up to one year; credit-card deposits generally refundable within 6 - 12 months.
• Refunds are not automatic - you must contact Freelancer support with transaction details to request a refund.

Freelancer plans and pricing

Pricing overview

Freelancer publishes membership pricing in USD. Official listings are USD-based, and ZAR estimates vary with exchange rates.

Example estimates are for guidance only and may differ on billing statements or the app stores.

Example plan (estimated)

Your consumer rights in South Africa

Cooling-off and digital services

South African consumer law can provide cooling-off rights for certain transactions, sometimes interpreted as a 7-day right for digital services in specific circumstances.

However, Freelancer’s published policy does not provide an automatic 14-day money-back guarantee for subscriptions.

Practical effect for refunds

• You are not automatically entitled to a refund simply because you cancelled a subscription.
• Refunds for unused deposits are handled case-by-case and subject to time limits and Freelancer support approval.
• Always collect transaction details and contact support promptly if you believe a refund is due.

Customer experiences

Positive feedback

Many users praise Freelancer’s support team for helpful onboarding, clear communication and an accessible marketplace experience.

Review platforms such as Trustpilot and G2 include positive comments about available job variety, secure payments and ease of setup.

See sample reviews: Trustpilot, G2.

Common complaints

Negative reports include difficulties withdrawing funds, repeated identity verification requests, unexpected fees and delays on first payments.

South African users and other reviewers have described frustration with holds, fees and support responses in some cases; see examples on Reviewopedia and other review sites.

Examples: Reviewopedia.

Documentation checklist

For cancelling memberships

• Account email and username used on Freelancer.
• Screenshot of membership settings showing current plan.
• Date of cancellation request and method (website/App Store/Google Play).

For refund requests

• Transaction ID, payment method and date of deposit.
• Proof that funds are unused (not allocated to milestones) if applicable.
• Any communication with the freelancer or Freelancer support regarding the payment.

Common mistakes

Mistakes when cancelling

Assuming cancelling on the website cancels an App Store or Google Play subscription is a frequent error. Mobile subscriptions must be cancelled through the store.

Another common mistake is expecting immediate loss of access; web cancellations typically remain active until the billing period ends.

Refund-related mistakes

Expecting an automatic refund after cancellation is often incorrect. Refunds require support approval and specific transaction documentation.

Failing to keep transaction IDs or to check whether funds were moved into milestones can delay or prevent refunds.

Comparative recap

Quick comparison

Takeaway

Freelancer is flexible for users worldwide but requires attention to where you purchased a subscription and to the documentation needed for refunds.

Check the billing source and keep records to avoid common issues around cancellations and refunds.

After cancelling

Next steps

• Verify your membership expiry date in Settings so you know how long access continues.
• Check your account balance and any funds held in milestones or escrow.
• If you want a refund for unused deposits, gather transaction details and contact support promptly.

Support & links

Policy summaries and guidance are available here: Postclic - cancel Freelancer.

For user experiences and reviews, see: Trustpilot, G2, Reviewopedia.

Address

Registered office

Privacy Officer

Level 37, Grosvenor Place, 225 George Street, Sydney, NSW 2000, Australia

How to send formal notices

Use the registered office address above for formal notices related to privacy or corporate matters.

For support requests about cancellation or refunds, submit details via Freelancer’s support channels and include the documentation checklist items listed above.