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Cancel LIVEPLAN
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Liveplan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Liveplan: Easy Method
What is Liveplan
Overview
LivePlan is a cloud-based business planning and forecasting tool that helps entrepreneurs create professional business plans, build financial forecasts, and track performance. It includes templates, guided prompts, and automated financial projections.
Main uses
Users typically use LivePlan to write investor-ready plans, produce cash-flow forecasts, and monitor business metrics against goals. Integrations include accounting syncs and performance dashboards for deeper analysis.
How to cancel Liveplan
For web (direct) subscribers
- Log in to your LivePlan account on the web.
- Go to Account → Manage Account → Cancel Account.
- Follow on-screen prompts to confirm cancellation.
For App Store and Google Play subscribers
- App Store (iOS): Cancel via Apple’s subscription management in your Apple ID settings; LivePlan cannot cancel or refund App Store - billed subscriptions.
- Google Play: Cancel via Google Play subscriptions in your Google account; LivePlan cannot override Google Play billing rules.
What happens when you cancel
Access and billing
For web (direct) subscriptions you keep access until the end of the current paid period after cancellation. No future billing will occur once cancellation is processed.
Data and exports
LivePlan may not retain account data indefinitely after cancellation. Export your plans and financials before completion of cancellation to avoid data loss.
Will I get a refund?
Direct (web) purchases
- LivePlan offers a 35‑day money‑back guarantee for direct purchases.
- Canceling by itself does not automatically issue a refund - you must contact Customer Advocacy within 35 days to request one via email, chat, or phone.
Exceptions and third‑party purchases
- After 35 days, cancellation stops future billing but the current term is non‑refundable; no partial‑month refunds are issued.
- App Store and Google Play purchases must be refunded through Apple or Google according to their refund policies; LivePlan cannot issue refunds for these purchases.
Liveplan plans and pricing
Notes on pricing shown
Prices below are estimates for Singapore, converted from USD and adjusted for an estimated GST. Exact local prices may vary and are set at purchase or in local app stores.
Plan table
| Plan | Estimated price (SGD) | Period | Features |
|---|---|---|---|
| Standard (Monthly, USD 20) | Estimated S$29.43/month | Monthly | Business plan builder, financial forecasting, 550+ sample plans, LivePlan Assistant |
| Premium (Monthly, USD 40) | Estimated S$58.86/month | Monthly | Scenario planning, performance dashboards, QuickBooks/Xero sync, benchmarks |
| Standard (Annual, USD 144/year ≈ USD 12/month) | Estimated S$17.66/month | Annual (effective monthly) | Same as Standard, lower effective monthly cost |
| Premium (Annual, USD 288/year ≈ USD 24/month) | Estimated S$35.32/month | Annual (effective monthly) | Same as Premium, lower effective monthly cost |
Your consumer rights in Singapore
Contract terms vs local law
LivePlan’s Terms of Service state fees are generally non‑refundable for partial months or unused services and may deny refunds for upgrades or downgrades.
Singapore protections
Consumer protection laws in Singapore can override contractual limitations where the law prohibits exclusion of refunds or warranties. LivePlan’s terms acknowledge that some limitations may not apply where prohibited by law.
Customer experiences
Positive feedback
Many users praise LivePlan’s user‑friendly interface, intuitive design, helpful AI prompts, and automated financial projections.
Reviews note strong value for money and useful features for small businesses and startups.
Negative feedback
Common complaints include unexpected charges and confusing billing or account handling. Some users report difficulty obtaining refunds outside the 35‑day window.
Specific reviews mention being charged after a trial without clear warning and occasional feature or customization limitations.
Documentation checklist
What to gather before contacting support
- Account email and username used for LivePlan.
- Subscription type: Web (direct), App Store (iOS), or Google Play.
- Order date, last payment date, and any invoice numbers.
- Screenshots of billing or subscription pages showing charges or trials.
- Export copies of your plans and financial reports before cancellation completes.
How documentation helps
- Saves time when requesting refunds or disputing charges.
- Provides proof if you need to contact Apple or Google for store purchases.
Common mistakes
Assuming LivePlan can cancel app store subscriptions
Users sometimes try to cancel an iOS or Android subscription via LivePlan. Apple and Google manage those subscriptions, so cancellation must be done in their account settings.
Not exporting plans before cancelling
Another frequent error is failing to export business plans and financials before cancellation. Data may not be retained indefinitely after you cancel, so export early.
Comparative recap
Quick feature comparison
| Plan | Estimated price (SGD) | Period | Key features |
|---|---|---|---|
| Standard (Monthly) | Estimated S$29.43/month | Monthly | Plan builder, forecasting, 550+ sample plans, LivePlan Assistant |
| Premium (Monthly) | Estimated S$58.86/month | Monthly | All Standard features plus scenario planning, dashboards, accounting syncs |
| Standard (Annual) | Estimated S$17.66/month | Annual (effective monthly) | Same as Standard at lower annual rate |
| Premium (Annual) | Estimated S$35.32/month | Annual (effective monthly) | Same as Premium at lower annual rate |
After cancelling
Immediate actions
- Export and save all plans, reports, and financial data before access ends.
- Check your billing history and download invoices for records.
Helpful links
- LivePlan Help Center - Canceling your LivePlan account
- LivePlan FAQ
- LivePlan Terms of Service
- Postclic guide to cancel LivePlan
- CheckThat.ai - LivePlan summary
Address
Mailing address
Palo Alto Software, Inc., Attn: Customer Advocacy / Cancellation, 44 West Broadway, Suite 500, Eugene, OR 97401, United States.
Customer Advocacy contact
For faster processing, consider contacting LivePlan Customer Advocacy via email at help@liveplan.com or use their live chat during business hours as noted in LivePlan support resources.