Cancellation Paylocity: Easy Method

What is Paylocity

Overview

Paylocity is a cloud-based human capital management (HCM) platform focusing on payroll, HR, timekeeping and benefits administration.

It is used by employers to manage employee lifecycles, payroll processing and related HR workflows.

Core functions

Key features include payroll modules, employee records, time and attendance, and analytics tools aimed at streamlining HR operations.

Offerings vary by plan and are commonly sold as modular services with enterprise options for larger organisations.

How to cancel Paylocity

Cancel via Paylocity directly (web)

• Paylocity does not provide a self-service cancellation or pause option on its website.
• To cancel or pause a subscription billed directly by Paylocity, contact customer support by phone at 888-873-8205 or by email at [email protected].
• Request written confirmation of the cancellation and an effective cancellation date.

Cancel via Google Play (Android)

• Open the Google Play Store app on your Android device.
• Go to Subscriptions, select the Paylocity subscription, and tap "Cancel subscription."
• Note: Deleting the app does not stop billing; you must cancel the subscription in Google Play.

Cancel via Apple App Store / macOS automatic payments

• If billed through Apple's App Store or macOS automatic payments, open your device payment settings.
• On macOS: Payments → Manage Automatic Payments → locate Paylocity → Cancel Automatic Payments.
• Confirm cancellation in your Apple ID subscription list to ensure billing stops.

What happens when you cancel

Access and feature changes

After cancellation, your access to Paylocity modules and services will typically end on the last paid period unless otherwise agreed.

Some features or administrative access may be disabled immediately; get a clear end date when you cancel.

Billing and renewals

Billing typically stops after the confirmed cancellation date, but timing depends on how you were billed (direct, Google Play, Apple).

Retain proof of cancellation to dispute any further charges with Paylocity or your payment provider.

Data retention and export

Before cancelling, export payroll, HR records and reports you need; do not rely on continued access after cancellation.

Ask Paylocity support in writing how long they will retain your account data and request an export if required.

Will I get a refund?

Official policy

Paylocity's API End User License Agreement explicitly states that API license fees are non-refundable.

There is no widely posted consumer-facing refund policy indicating an automatic refund or 14-day cooling-off right.

Exceptions and dispute steps

• If you believe you were charged incorrectly, request a refund in writing to Paylocity support and keep copies.
• Escalate via written complaints, request manager review, and keep bank/transaction records for disputes.
• If billed through Google Play or Apple, follow their refund procedures as those platforms can reverse charges independently.

Paylocity plans and pricing

Pricing overview

Paylocity does not publish official pricing in SGD or other currencies; the figures below are third‑party estimates converted to SGD for illustration only.

Contact Paylocity sales for a custom quote for Singapore organisations.

Your consumer rights in Singapore

Statutory rights and limitations

There is no indication in Paylocity public materials of a statutory 14‑day cooling-off or automatic refund policy for their services.

Your consumer protections in Singapore depend on the nature of the contract and local consumer law; digital service rights can differ from goods purchases.

Practical steps to protect your rights

• Keep written records of the contract, invoices and any cancellation or refund requests.
• Contact the Consumers Association of Singapore (CASE) for guidance and consider legal advice for disputed charges.
• If a payment was unauthorised, contact your bank or card issuer immediately to dispute the charge.

Customer experiences

Positive feedback

Some users praise Paylocity as an integrated HR/payroll platform, noting streamlined employee lifecycle management and productivity features.

Third-party review aggregates report favorable scores on some B2B review sites for functionality and HR tool integration.

Negative feedback

Other reports document recurring issues: unreliable payroll/wire processing, implementation errors, and slow or unresponsive customer service.

There are verified user reports of unresolved billing disputes and denied refunds, which highlight the importance of thorough documentation.

Documentation checklist

Before you request cancellation

• Account identifier or client number and registered company email.
• Recent invoices, subscription details and payment receipts.
• Screenshots of subscription settings or billing source (Google Play, Apple, direct).

After you request cancellation

• Written confirmation of cancellation with date and effective end of service.
• Exported payroll and HR data you will need post‑termination.
• Records of all communications, support ticket numbers and bank statements if disputing charges.

Common mistakes

Assuming deleting the app cancels billing

Deleting the Paylocity mobile app does not cancel a subscription. You must cancel in Google Play, Apple subscriptions or via Paylocity support.

Always check the billing source before assuming cancellation is complete.

Failing to get written confirmation

Many disputes arise when users do not secure written confirmation of cancellation or an effective end date.

Request and save email confirmations, ticket numbers and the name of the representative handling your request.

Comparative recap

Quick comparison

After cancelling

Confirming the cancellation

Verify you received written confirmation and the effective end date. Check subsequent billing statements for any unexpected charges.

If you were charged after cancellation, escalate in writing and provide transaction evidence.

Further reading and reviews

• TechRadar: Paylocity review
• Techraisal: Paylocity HR & Payroll review

Address

Primary addresses

Corporate headquarters (commonly cited): 1400 American Lane, Schaumburg, IL, United States.

Alternate/address on file: 3850 N. Wilke Road, Arlington Heights, IL 60004, United States.

Notes on contacting

For billing or cancellation contact, use Paylocity support phone 888-873-8205 or email [email protected].

Keep records of any correspondence and request written confirmation for your files.