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Cancellation Peoplehr: Easy Method
What is Peoplehr
Overview
PeopleHR is a cloud-based human resources platform that centralises employee records, leave management, performance reviews and onboarding tools for organisations.
The service is subscription-based and is accessed via the PeopleHR web platform or mobile apps, with regional support and terms of use governing subscriptions.
How it is delivered
PeopleHR is provided as a software-as-a-service (SaaS) product with user accounts, role-based access and automated subscription renewals unless cancelled.
Subscriptions can be purchased directly through PeopleHR or via app stores (Apple App Store / Google Play), which affects how cancellations are handled.
How to cancel Peoplehr
Cancel a direct PeopleHR (web) subscription
- Log in to your PeopleHR account on the web platform.
- Go to Account Settings or Billing / Subscription settings.
- Select the option to cancel or change your plan and follow the on-screen steps to confirm cancellation.
- Confirm that automatic renewal is turned off and note any confirmation email or reference number.
Cancel subscriptions bought through app stores
- If you subscribed via Apple (iOS), cancel through iOS Settings: open Settings → [Your Name] → Subscriptions; PeopleHR cannot cancel App Store subscriptions for you.
- If you subscribed via Google Play (Android), cancel in the Google Play Store app under Subscriptions; follow Google Play’s cancellation flow.
- Keep a screenshot or confirmation of the cancellation from Apple/Google for your records.
What happens when you cancel
Access and renewal
Cancelling prevents future automatic renewals. Exact access after cancellation depends on your paid period and how the subscription was purchased.
For direct web subscriptions, you should check your PeopleHR account to confirm whether access continues until the end of the paid term.
Data and account handling
Before cancelling, export any employee data, reports and documents you need. Do not rely on indefinite access after termination.
Refer to the PeopleHR Terms of Use for details on post-termination data retention and retrieval obligations.
Will I get a refund?
Standard PeopleHR policy (web subscriptions)
Under the Master Subscription Agreement, if you terminate for cause, PeopleHR will refund any prepaid fees covering the unused portion of the subscription term effective from termination date.
That refund applies to unused prepaid time when termination is for cause as defined in the contract.
General exceptions and app-store purchases
- There is no explicit automatic 14‑day cooling‑off refund stated in the Terms of Use.
- If you subscribed via Apple or Google Play, refunds are subject to Apple/Google refund policies and PeopleHR cannot directly cancel or refund those app-store subscriptions.
- Local consumer protection laws in Singapore may affect refund rights in specific circumstances.
Peoplehr plans and pricing
Where to check pricing
PeopleHR pricing varies by region and plan. Always check the official PeopleHR pricing page for current plan options and regional details.
Do not rely on third‑party sources for pricing; consult the vendor pages linked below for the most accurate information.
Pricing notes for Singapore
No verified Singapore (SGD) pricing was found in the official sources used for this guide.
If pricing in GBP or USD is shown on regional pages, confirm currency and any local taxes with PeopleHR before purchase.
Your consumer rights in Singapore
Contractual rights under PeopleHR Terms
The Terms of Use state that termination for cause by the customer can lead to refunds for unused prepaid portions of the subscription.
There is no stated 14‑day automatic cooling‑off or refund entitlement in the PeopleHR Terms of Use.
Singapore consumer protection context
Local laws such as the Consumer Protection (Fair Trading) Act may apply and can, in certain cases, override contractual limitations on refunds or unfair terms.
If you believe your statutory rights apply, consider seeking advice from Singapore consumer protection authorities or legal counsel.
Customer experiences
Positive feedback
Many users praise PeopleHR for its intuitive design, helpful feature set (for example 360 feedback and document management) and responsive customer support.
Reviewers often note that support staff are friendly and knowledgeable and that the platform delivers good value for money.
Negative feedback
Some former customers have reported difficulties when leaving, citing contract‑related disputes or challenges cancelling services.
Mobile app users have reported usability issues such as limited expense editing, clunky UI elements and camera/report restrictions on certain apps.
Documentation checklist
Essential items to gather before cancelling
- Account owner email and login details.
- Subscription invoice(s) and billing history.
- Signed contract or Master Subscription Agreement (if applicable).
- List of active users, licences and admin contacts.
Data and confirmation records
- Exported employee data, reports and payroll-related files you need to keep.
- Cancellation confirmation screenshots or emails from PeopleHR, Apple or Google Play.
- Correspondence with PeopleHR support noting termination date and any refund discussions.
Common mistakes
Not confirming purchase channel
Many customers try to cancel via PeopleHR support without realising they subscribed through Apple or Google Play.
If you bought via an app store, you must cancel in that store; PeopleHR cannot cancel on your behalf.
Failing to export data before termination
Users sometimes assume they will retain access after cancellation and lose important reports or employee records.
Always export critical data and keep local backups before completing cancellation steps.
Comparative recap
Quick comparison
| Channel | Cancellation method | Refund policy (general) | Details |
|---|---|---|---|
| Web (direct PeopleHR subscription) | Cancel via PeopleHR account settings on the web. | Refund for unused prepaid time if termination is for cause (per Terms). | Subscription term |
| App Store (iOS) | Cancel through iOS Settings → Subscriptions; PeopleHR cannot cancel. | Subject to Apple refund policies; PeopleHR cannot directly process refunds. | Subscription term |
| Google Play (Android) | Cancel in Google Play Store under Subscriptions. | Subject to Google Play refund policies; check Google for eligibility. | Subscription term |
After cancelling
Confirmation and follow-up
Save any cancellation confirmation emails or screenshots and verify that auto‑renewal is turned off in your account or app store.
If you expect a refund under the Terms, follow the PeopleHR support process and keep records of your request.
Helpful official links
Address
Registered / contact address
7500A, Beach Road, #05-322 The Plaza, Singapore 199591
Use the address above for formal notices as required by the contract or Terms of Use.
Support contacts
For subscription or billing queries, use the PeopleHR web account support channels and refer to the Terms of Use link provided above.
If you have consumer law questions in Singapore, consider contacting local consumer protection authorities or legal advisers.
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.