Cancellation Acuity Scheduling: Easy Method

What is Acuity Scheduling

Service overview

Acuity Scheduling is an online appointment and booking platform that lets businesses accept bookings, send automated reminders, and take payments.

It integrates with calendars and payment processors to streamline scheduling for small and growing businesses.

Who uses it

Typical users include solo professionals, clinics, tutors, and service-based small businesses that need customizable booking pages and integrations.

Plans vary by feature level, and there are mobile and web access options for account management and client bookings.

How to cancel Acuity Scheduling

Cancel on the web (recommended)

• Log in to your Acuity account on a computer dashboard.
• Go to Settings > Billing (or open the Billing panel).
• Select "Cancel Subscription" and follow the on-screen confirmation.

Cancel via mobile app purchases or Squarespace

• If you purchased through the iOS App Store or Google Play, cancel in the respective app store's subscription management - not inside the Acuity mobile app.
• If you log in via a Squarespace account, cancel from the Billing panel in the same way as the web dashboard.

Alternative: turn off auto-renew

• Instead of immediate cancellation, toggle off auto-renew in Billing to let the plan expire at the end of the current billing period.
• This ensures service continues until the period ends without active renewal.

What happens when you cancel

Access and service period

After cancellation via the web, your subscription remains active until the end of the current billing cycle.

If you turned off auto-renew, your account will simply stop renewing and lapse at period end.

Data and account state

Your scheduled appointments, client data, and settings typically remain accessible while the subscription is active.

After the subscription expires, access to premium features will stop; export important data before expiry if you need it.

Special cases

Purchases through app stores are managed by the store - cancellations and termination timing follow the store's process.

If billing continues unexpectedly after cancellation, verify the account used and card details, and contact support or the payment provider.

Will I get a refund?

Web (direct) refund rules

• Annual subscriptions canceled via the web within the first 14 days are eligible for a full refund automatically.
• Monthly subscriptions are not eligible for mid-cycle refunds and remain active until period end.

App store and third-party purchases

• If you purchased through the iOS App Store or Google Play, refunds follow those stores' policies and local consumer-rights rules.
• Acuity does not directly control refunds issued by Apple or Google for in-app purchases.

Refunds for client payments

• Acuity does not process refunds for appointment payments directly; you must issue refunds through the external payment processor (Stripe, Square, PayPal).
• Use the refund links or controls in your payment processor dashboard or follow the instructions sent in the Acuity cancellation email.

Acuity Scheduling plans and pricing

Pricing table

Notes on billing

These prices reflect in‑App Purchases for the iOS Acuity app on the Singapore App Store (early 2026).

Official web subscription billing is USD‑based; local client billing can be set to SGD for payments, but subscription invoices are typically in USD.

Your consumer rights in Singapore

General guidance

Singapore consumer protections cover unfair trading and unsolicited sales, but digital subscription rules vary by context.

For Acuity, the published web refund policy (14‑day full refund for annual plans) is the primary reference for web purchases.

App store purchases

Purchases made through Apple or Google are subject to those stores' refund processes; Singapore consumers may request refunds via the stores.

Acuity does not control app-store refunds, so follow the App Store or Play Store procedures for disputes.

Where to check official rules

• Refer to Singapore's Consumer Protection (Fair Trading) Act for general protections and IMDA guidance on digital services.
• If you need clarity on statutory rights, consult a local consumer-protection resource or legal advisor for your situation.

Customer experiences

Positive feedback

Users often praise Acuity for strong calendar integrations, reliable scheduling, and ease of use for small businesses.

Reviews note helpful automation, customizable pages, and useful integrations that save time for service providers.

Negative feedback

Common complaints include limitations and glitches in the mobile app, occasional billing or invoice issues, and slow customer support responses.

Some users report difficulty with recurring appointment management and the need to handle refunds through external processors.

Objective takeaway

Acuity is well suited for businesses needing robust calendar and booking features, but verify mobile capabilities and refund processes before committing.

Reading recent community feedback can help set expectations about support and billing edge cases.

Documentation checklist

Before cancelling

• Record the account email and subscription plan details.
• Export client lists, upcoming appointments, and any custom forms or reports you need.

During cancellation

• Take screenshots of the Billing panel and cancellation confirmation for your records.
• If purchased via app store, note the subscription ID from the store's subscriptions page.

After cancelling

• Keep copies of any cancellation emails and note the service expiry date.
• If refunds are expected, track communications and processor transaction IDs.

Common mistakes

Canceling in the wrong place

A frequent error is attempting to cancel an App Store or Play Store purchase inside the Acuity mobile app. Those subscriptions must be managed in the respective app store.

Confirm where you originally purchased the subscription before starting cancellation.

Expecting immediate refunds for monthly plans

Another mistake is assuming monthly plans get mid‑cycle refunds; monthly plans continue until period end and typically do not receive prorated refunds.

Check the 14‑day annual refund window rule before requesting a refund.

Not exporting data

Users sometimes lose access to features or data after expiry; export schedules and client data before the subscription ends if you still need them.

Also ensure refunds for client payments are handled through your payment processor, not Acuity's web dashboard.

Comparative recap

Quick comparison headings

The table below compares common cancellation routes, refund handling, and access after cancellation to help you choose the correct path.

Comparison table

After cancelling

Next steps

Export important data, verify the expiry date, and monitor your billing statement to confirm charges stop after the period ends.

If you need to refund client payments, process those via your payment processor (Stripe, Square, PayPal) as appropriate.

Where to get help and further reading

• Step‑by‑step cancellation walkthrough (third‑party guide): Postclic: How to cancel Acuity Scheduling
• App information for Singapore iOS users: Acuity Scheduling on the Singapore App Store
• Background product review and features: WIRED: Acuity Scheduling overview

Troubleshooting billing issues

If billing continues after cancellation, double-check which account and payment method were charged, then contact your card issuer or file a dispute if necessary.

Keep cancellation confirmations and billing records to support any dispute or refund request.

Address

Corporate headquarters

Acuity Scheduling (parent company) - headquarters reported at:

225 Varick Street, 12th Floor, New York, NY 10014, United States

Local notes

For Singapore users, billing and consumer-rights questions may require checking local guidance or contacting the app store for in‑app purchases.

Keep records of all transactions and communications for any follow-up or disputes.