Cancellation Regus: Step-by-Step Guide

What is Regus

Overview

Regus is a global provider of flexible workspace solutions offering private offices, coworking space, meeting rooms and virtual office services. In South Africa it operates multiple centres across major cities with subscription-based plans.

Services in South Africa

Services include private offices, dedicated desks, hot desks, meeting rooms and virtual office packages. Contracts range from daily and month-to-month options to fixed-term agreements commonly used for lower starting rates.

How to cancel Regus

Before you cancel

Check your signed agreement for notice periods, fixed-term clauses and any early-termination fees. Identify whether you are on a month-to-month plan or a fixed 24‑month contract.

Cancellation steps

• Step 1: Contact the centre team where your agreement is registered; cancellation is often processed locally.
• Step 2: If instructed, submit a written cancellation request via the MyRegus portal and keep screenshots or confirmation emails.
• Step 3: Ask for a written acknowledgement with the final contract end date and any outstanding liabilities.
• Step 4: Return access cards/keys and confirm the handover date in writing to avoid ongoing charges.
• Step 5: Follow up on refunds or deposit returns with bank details in writing and keep a log of communications.

What happens when you cancel

Access and handover

Access to your workspace typically ends on the contract termination date or agreed handover date. Confirm return of keys, access cards and any centre property to prevent further charges.

Renewals and ongoing billing

Some users report autorenewals or continued billing despite giving notice; always get written confirmation that the account has been closed and monitor subsequent invoices.

Will I get a refund?

Observed refund practice

Public reports show refunds - especially of retainer deposits - can be delayed or require repeated requests. Some users report processing times of 45 - 60 days or longer.

Exceptions and credits

• Some published user pages indicate unused bookings may be credited rather than refunded.
• Because practices vary by centre and agreement, request written details on whether a retainer or prepaid fees will be refunded or credited.
• For a reported example of delayed refunds see this customer report: Trustpilot - East Rand Bedfordview refund report.

Regus plans and pricing

Pricing summary

The following table lists common Regus plans and starting rates observed in South Africa. Rates are "starting from" and may vary by centre and contract length.

Notes on the table

Prices below were compiled from recent South Africa listings and local property pages; confirm the final price for your specific centre and contract.

Your consumer rights in South Africa

Cooling-off and distance agreements

Cooling-off rules in South Africa commonly apply to certain distance or direct-marketing transactions, but not all service contracts automatically qualify. Office-space services are often excluded from a general 14-day refund right.

Misleading advertising and remedies

If a service materially differs from what was advertised, this may raise consumer-protection issues such as misleading advertising or failure to deliver as promised.

For a practical summary of cooling-off rules see: Legalese - cooling-off rules in South Africa.

Customer experiences

Positive reports

Some South African users praise friendly staff, clean spaces and good meeting-room experiences - for example at Sandton Nelson Mandela Square and Randburg Surrey Avenue.

See a positive Sandton review here: Trustpilot - Sandton Nelson Mandela Square.

Negative reports

Public reviews also report delayed or withheld refunds, autorenewals despite cancellation notices, and difficulties getting support through the portal.

• Customer-reported delays on refunds: Trustpilot - East Rand Bedfordview.
• Complaints about hidden cancellation paths and billing opacity: see community reports and reviews, e.g. user blog reporting no cancellation policy.
• Further negative local reviews include Centurion Southdowns and Rosebank Corner locations on review platforms.

Documentation checklist

Before you submit

• Signed contract (all pages) showing notice periods and fees.
• Recent invoices and proof of payments or deposits.
• Account details for any refund (bank account, IBAN if needed).

What to include in your cancellation

• Written cancellation request with your account number and desired end date.
• Confirmation of returned keys/access items and final inspection notes.
• Copies of any centre responses, portal confirmations and reference numbers.

Common mistakes

Assuming automatic refunds

Many customers assume a deposit or unused days are automatically refunded; reports show refunds can be credited instead or delayed significantly.

Always request written confirmation of refund method and timing, and follow up in writing if processing takes longer than stated.

Relying solely on the portal

Users report the MyRegus portal sometimes does not reflect account changes or recognises details incorrectly. Relying only on an online action without written centre confirmation can leave you liable for further charges.

Combine portal actions with direct centre contact and retain copies of all correspondence.

Comparative recap

Quick comparison

The table below compares typical experiences across cancellation, refunds and support so you can prioritise next steps.

How to use this recap

Use the practical tips to reduce risk: document everything, request written acknowledgements and escalate early if refunds are delayed.

After cancelling

Follow-up timeline

Track a short timeline: request written confirmation immediately, expect possible refund processing within 45 - 60 days per some reports, and follow up at regular intervals.

Where to escalate

If you cannot resolve the issue with the centre, consider using independent complaint platforms or consumer-advice channels and keep all evidence ready.

For public reports and to compare experiences, see community reports such as ComplaintsBoard - Regus.

Address

Office address

Regus, 115 Paul Kruger Street, Pretoria, Gauteng, 0002, South Africa.

How to reach and next steps

Pretoria Central is listed as a primary site for Pretoria enquiries. You can also contact nearby centres in Johannesburg or Faerie Glen for assistance and to confirm where your contract is administered.