Cancellation Toll Free Forwarding: Easy Method

What is Toll Free Forwarding

Service overview

Toll Free Forwarding is a subscription telephony service that provides toll-free and national virtual numbers which forward inbound calls to local lines anywhere in the world.

Primary use cases

Businesses use the service to receive calls from customers in other countries without publishing a local contact number.

Features typically include call routing, call recording, voicemail forwarding and per-minute billing options.

How to cancel Toll Free Forwarding

Primary cancellation route

• Cancellation must be completed by phone through Toll Free Forwarding support during business hours.
• You must pay any outstanding dues before cancellation can be processed.

Step-by-step cancellation steps

• Call support during business hours and request account cancellation.
• Ensure all outstanding invoices or dues are cleared before the agent proceeds.
• Request and record the Cancellation Confirmation Number provided by support.
• Confirm that cancellation takes immediate effect and that assigned numbers will be deactivated.
• Note: cancellations cannot be scheduled to take effect on a future date; they are immediate.

App Store / Google Play subscriptions

There is no documented in-app subscription pathway via the App Store or Google Play for Toll Free Forwarding.

All cancellations must still be done directly through Toll Free Forwarding support as above.

What happens when you cancel

Access and service deactivation

Cancellation takes immediate effect once processed by phone support and assigned numbers are deactivated.

Call routing for those numbers stops at the time of cancellation.

Billing and account data

No scheduling of future cancellation; there is no prorated credit for the remainder of the current month unless a discretionary refund is granted.

You should obtain and keep the Cancellation Confirmation Number as evidence of termination.

Will I get a refund?

Free trial policy

If you cancel before the free trial or demo expires, you will not be billed for the service.

Note: an authorization on your card may remain in effect for 3 - 4 days even when the trial is cancelled.

Paid service refunds and exceptions

• No refund is possible once the paid service has started for amounts already charged.
• Refunds (if granted) are discretionary and cover only the UNUSED portion of the account balance, minus any monthly dues, fees and charges.
• Refunds are processed by Toll Free Forwarding (not via chargebacks) to the original payer using the original payment method or an alternative such as PayPal, check or wire transfer.

No statutory 14‑day right

There is no automatic statutory 14-day 'cooling-off' refund right for this service; conversion from free trial to paid status is immediately charged and non-refundable under the provider's terms.

Toll Free Forwarding plans and pricing

Pricing table

Notes on pricing

Prices are listed in USD as publicly provided; Singapore-based pricing in SGD is not published in the verified data.

Conversions to SGD will vary with exchange rates and any local VAT/GST obligations.

Your consumer rights in Singapore

Statutory cooling-off and refund rights

There is no default statutory 14-day cooling-off or automatic refund right for this type of service under the provider's terms.

Consumers should not assume an automatic entitlement to refunds after subscribing or after trial conversion.

Practical rights and limitations

• Refunds are discretionary and generally prorated based on unused balance minus fees, not automatic.
• Because cancellation must be completed by phone, consumers should secure written evidence (Cancellation Confirmation Number) to prove cancellation.

Recommended consumer actions

Keep invoices, payment receipts and the cancellation confirmation number for dispute resolution or chargeback queries.

If you believe a refund is due and the provider refuses, consider seeking independent advice or using local consumer protection channels.

Customer experiences

Positive feedback summary

• Users praise ease of setup and a straightforward user interface.
• Support and customer service are frequently described as helpful, patient and responsive.
• Service reliability, call quality, and features like call recording and voicemail forwarding receive positive mentions.

Negative feedback summary

• Some customers report difficulties cancelling or deactivating numbers.
• Instances of billing problems reported, including multiple charges or unexpected renewals after trials.
• Complaints also include dropped/poor-quality calls, spam calls, confusing UI, hidden fees, or slow support in some cases.

What this means for you

Overall experiences vary; many users are satisfied, but billing and cancellation issues are the most commonly reported frustrations.

Proactive documentation and obtaining a cancellation confirmation reduces the risk of disputes.

Documentation checklist

What to have ready before calling

• Account username or customer ID.
• Billing information and any outstanding invoice numbers.
• Payment method details used for the account.

What to request during cancellation

• Clear statement that the account is cancelled and the effective date/time.
• Cancellation Confirmation Number and the agent's name or ID.
• Confirmation that assigned numbers have been deactivated.

Common mistakes

Assuming in-app cancellation is available

Some customers assume they can cancel via the App Store or Google Play, but there is no documented in-app subscription route for this provider.

Attempting to cancel through those stores may delay the correct cancellation process.

Not securing confirmation

Failing to obtain and record the Cancellation Confirmation Number is a common error that makes disputing post-cancellation charges harder.

Always ask for and keep written or recorded proof of cancellation.

Expecting automatic refunds

Expecting an automatic prorated refund is risky: refunds are discretionary and processed only if granted by the provider.

Clarify refund eligibility with the agent before completing cancellation where possible.

Comparative recap

Main plan comparison

How to choose

Compare monthly rental, included minutes and per-minute overage to your expected call volume to determine best value.

Consider setup fees and refund/cancellation policies when selecting a provider.

After cancelling

Confirm deactivation and billing

Verify that assigned numbers are deactivated and that no further billing will occur after the cancellation confirmation date.

Retain the Cancellation Confirmation Number and any final invoices.

Where to get further help

If you need alternatives or additional services, compare providers or review pricing options through verified resellers.

For related provider listings, see this resource: BuyVirtualNumber Singapore listings.

Address

Mailing address

13005 Artesia Blvd., Suite A‑100, Cerritos, CA 90703‑1356, United States

Notes on correspondence

Official cancellations are processed by phone; mailing the address above is for general correspondence and may not be sufficient to cancel service.

Always follow up phone cancellations by saving the confirmation number and any written confirmation provided by the support agent.