Cancellation Freelancer: Easy Method

What is Freelancer

Service overview

Freelancer is an online marketplace that connects clients with freelancers for project-based work across many categories.

The platform offers membership tiers, bidding, project management, and payment features to support hiring and freelancing activities.

How members use it

Users create accounts to post projects, submit bids, buy memberships, and manage funds on the site.

Memberships provide bid allowances, visibility features and other platform benefits billed monthly or annually in SGD.

How to cancel Freelancer

Cancel a web subscription (Freelancer.com)

• Sign in to your account and go to Settings → Membership to cancel the subscription.
• Cancellation stops automatic renewal at the end of the current period; you keep benefits until then.
• Reference: Freelancer Singapore membership page: Membership plans.

Cancel subscriptions purchased through app stores

• If you subscribed via Google Play, cancel from your Google Play subscriptions - Freelancer cannot cancel it for you.
• If you subscribed via the Apple App Store, cancel from your Apple subscription settings; Freelancer.com does not process App Store cancellations.
• For an independent guide to cancellation steps, see: Postclic cancellation guide.

What happens when you cancel

Access after cancellation

Cancelling stops future renewals but typically leaves your current membership benefits active until the paid period ends.

You can continue to use bid allowances and other paid features until expiry unless otherwise stated in your account.

Data and account status

Your Freelancer account and historical data are not usually deleted by simply cancelling a membership.

If you need account closure or data removal, contact Freelancer support and follow their account-closure procedures.

Will I get a refund?

General refund policy

Freelancer.com does not offer an automatic 14-day money-back or cooling-off right for digital subscription services.

Refund entitlement is therefore limited and governed by Freelancer’s own policies and the payment method used.

Exceptions and deposit refunds

• Unused deposited funds may be refundable subject to time windows: up to one year for PayPal deposits, typically 6 - 12 months for credit card deposits.
• Deposits made by Skrill, bank wire, or WebMoney generally must be withdrawn and are not refundable.
• For deposit refund procedures, see Freelancer support: Refunding my deposit.

Freelancer plans and pricing

Overview of available plans

The following table shows membership plans and prices listed on Freelancer Singapore in SGD.

Annual plans are billed yearly and often offer savings versus monthly billing.

Your consumer rights in Singapore

Cooling-off and digital subscriptions

Freelancer.com’s terms do not provide a statutory 14-day cooling-off right for digital subscription services.

This means standard consumer cooling-off protections typically do not apply to Freelancer subscriptions under their policy.

Store-specific rights

• If you subscribed via Google Play or Apple, the relevant store refund and dispute processes may apply instead of Freelancer’s policy.
• Check the store’s own refund rules when you purchased through an app store, as they often govern those transactions.

Customer experiences

Positive feedback

Many users praise Freelancer’s support team for professionalism and helpful guidance during verification or troubleshooting.

Reviews also note the platform’s intuitive interface and smooth user experience for posting and bidding on projects.

Negative feedback

Common complaints include perceived hidden or excessive fees and difficulties withdrawing funds or obtaining refunds.

Some users report slow or unresponsive support, account closures without clear explanations, or lengthy refund documentation requests.

See user reviews for more perspectives: Trustpilot reviews.

Documentation checklist

What to prepare before requesting refunds

• Account email and username used for the subscription.
• Proof of purchase or receipt showing transaction date and amount.
• Payment method details and transaction IDs (PayPal, card, Skrill, bank wire, etc.).

Possible additional documentation

• Screenshots of billing pages, membership settings, or app store subscriptions.
• Government ID or other identity documents if support requests extra verification for refunds.
• Keep communication records with Freelancer support for reference.

Common mistakes

Cancelling in the wrong place

One frequent error is cancelling via the Freelancer website when the subscription was purchased through Google Play or the Apple App Store.

App-store subscriptions must be cancelled in the respective store settings; Freelancer cannot cancel those for you.

Expecting automatic refunds

Another mistake is assuming a standard 14-day automatic refund applies to digital memberships - Freelancer does not offer this by default.

If you need money back, follow the deposit refund rules and be prepared for case-by-case assessment and documentation.

Comparative recap

Quick comparison

This table summarizes cancellation location, refund likelihood, and key notes per subscription method.

After cancelling

Immediate next steps

• Confirm cancellation in your account or app store and save any cancellation confirmation screenshots or emails.
• Check your account to see the date when paid benefits will expire.

Useful links

• Freelancer Singapore membership plans: https://www.freelancer.sg/membership/
• Deposit refund support (Freelancer help): Refunding my deposit
• Independent cancellation guide: Postclic: How to cancel Freelancer

Address

Registered office

Level 37, Grosvenor Place, 225 George Street, Sydney, NSW 2000, Australia.

This is the global registered office listed for Freelancer Limited and used for official correspondence.

Contact notes

If you need formal notices or registered-correspondence details, check Freelancer’s site or contact their support through your account.

For membership pages and support links, refer to the official Freelancer resources above.