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Cancellation Freelancer.Com: Easy Method
What is Freelancer.Com
Overview
Freelancer.com is an online marketplace that connects businesses and individuals with freelance professionals for projects such as design, writing, programming and more.
The platform offers membership plans, bidding systems, deposits, milestones and support channels for managing work and payments.
Core services
Services include project posting, hiring freelancers, contests, milestone payments and membership tiers that add bids and platform features.
Freelancer.com operates globally with a local Singapore presence and Singapore-specific membership pricing and policies.
How to cancel Freelancer.Com
Cancel on the Freelancer.com website (web subscriptions)
- Log in to your Freelancer.com account on the website.
- Go to Settings → Membership tab → click "Cancel".
- Confirm a reason for cancellation. Cancellation takes effect at the end of your current billing period and paid benefits remain until then.
- See the official help article for the steps: How do I cancel/downgrade my membership plan?
Cancel via mobile app stores (iOS / Android)
- If you subscribed through the Apple App Store (iOS), you must cancel via your Apple ID subscription settings - not via Freelancer.com.
- If you subscribed through Google Play (Android), you must cancel via Google Play Subscriptions settings - not via Freelancer.com.
- App-store cancellations follow Apple/Google billing rules and timelines; check your device store settings for exact steps.
What happens when you cancel
Access to benefits
Cancellation stops future recurring charges but does not immediately remove current paid benefits.
Your membership benefits remain active until the end of the current billing period after cancellation.
Account data and renewals
Your account, profile, projects and messages remain on the platform unless you request account deletion separately.
After the billing period ends your membership will not auto-renew and you will revert to the free/basic access level.
Will I get a refund?
General refund policy
There is no automatic 14-day cooling-off right or unconditional refund for memberships in Singapore; cancellation stops future billing only.
Refunds for membership fees are discretionary and handled case-by-case according to platform policy and payment method.
Deposit refunds and exceptions
- Unused deposited funds (not tied to milestones, contests, or fees) may be requested for refund subject to review.
- PayPal deposits may be refundable up to one year; credit-card deposits are generally refundable within six to twelve months.
- Verification badge fees (for example, the Freelancer Verified program) are non-refundable under any circumstances.
- For deposit refund requests and details see: Refunding my deposit.
Freelancer.Com plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic (Monthly) | S$7.95 | Monthly | 50 bids/month, 50 skills, unlock rewards, unlimited project bookmarks, Preferred Freelancer eligibility, custom cover photo, 3 highlighted and 12 sealed contest entries, 5 employer followings |
| Basic (Annual) | S$71.40 per year (equivalent to S$5.95/month) | Annual | Same as Basic Monthly, discounted rate |
| Plus (Monthly) | S$14.95 | Monthly | 100 bids/month, 80 skills, client engagement, daily withdrawal requests, unlock rewards, unlimited bookmarks, Preferred Freelancer eligibility, custom cover photo, 5 highlighted and 25 sealed contest entries, 10 employer followings, 5 external invoicings, free project extensions, high-value project bidding |
| Professional (Monthly) | S$69.95 | Monthly | 300 bids/month, 100 skills, client engagement, bid insights, daily withdrawals, unlock rewards, unlimited bookmarks, Preferred Freelancer eligibility, custom cover photo, 15 highlighted and 75 sealed contest entries, 20 employer followings, 15 external invoicings, free project extensions, free sealed projects, premium insights, high-value bidding, 4 portfolio categories |
| Professional (Annual) | S$719.40 per year (equivalent to S$59.95/month) | Annual | Same as Professional Monthly, discounted rate |
| Premier (Monthly) | S$139.95 | Monthly | 1,500 bids/month, 400 skills, client engagement, bid insights, daily withdrawals, unlock rewards, unlimited bookmarks, Preferred Freelancer eligibility, custom cover photo, 30 highlighted and 150 sealed contest entries, unlimited employer followings, unlimited external invoicings, free project extensions, free sealed projects, premium insights, free NDA projects, high-value bidding, 4 portfolio categories, call button on bid card |
| Premier (Annual) | S$1,319.40 per year (equivalent to S$109.95/month) | Annual | Same as Premier Monthly, discounted rate |
Where to check live pricing
Official, up-to-date membership details and promotional offers are listed on the Freelancer Singapore membership page.
See the membership page: Freelancer.sg membership.
Your consumer rights in Singapore
Cooling-off and statutory rights
Under Singapore law there is no automatic statutory 14-day cooling-off right for digital services or memberships provided online.
Membership cancellations therefore do not automatically trigger refunds; refunds are discretionary and subject to platform policy.
How to request refunds or withdrawals
- Request refunds via Freelancer.com support and include transaction details (payment method, amount, date).
- If outside refundable windows, consider withdrawing unused funds rather than requesting a refund.
- Support will evaluate requests according to internal rules and payment-processor limitations.
Customer experiences
Positive feedback
- Many users praise the support team for professionalism, patience and responsiveness in verification and account issues.
- Some users report smooth verification and badge processes and effective live support responses for specific cases.
Common complaints
- Complaints include withheld or frozen funds, unexpected fees, abrupt account suspensions and slow or unhelpful dispute resolution.
- User reports on review platforms and forums mention difficult refund processes, extra payment requests after deposit and awkward ID verification requests.
- These mixed experiences suggest support response can vary by case and region.
Documentation checklist
What to include with a refund or cancellation request
- Account email or username, transaction ID, payment method and exact payment date.
- The amount you wish to refund or withdraw and a clear reason (unused deposit, duplicate payment, billing error).
- Any supporting invoices, screenshots of charges, or communication with the freelancer or buyer.
How to submit documentation
- Open a support ticket via Freelancer.com support and attach files using the ticket interface.
- Keep replies concise and include reference IDs from any prior support interactions.
Common mistakes
Cancelling the wrong subscription
Users sometimes cancel the account but forget they subscribed via Apple ID or Google Play; this does not stop App Store billing.
Always check your purchase source before assuming cancellation on the website will stop mobile-store charges.
Assuming automatic refunds
Expecting a 14-day automatic refund for membership is a frequent error in Singapore - membership cancellations generally only stop future billing.
Also avoid assuming deposit refunds are immediate; processor rules (PayPal or card issuer) and internal reviews may delay or limit refunds.
Comparative recap
Quick comparison
| Feature | Web subscription (Freelancer.com) | Mobile subscription (Apple / Google) |
|---|---|---|
| How to cancel | Settings → Membership → Cancel on the Freelancer website | Cancel via Apple ID subscriptions (iOS) or Google Play Subscriptions (Android) |
| Refund expectation | No automatic 14-day refund; refunds discretionary for unused deposits | Billing handled by Apple/Google; store refund policies apply |
| Effect on access | Benefits remain until end of current billing period | Benefits tied to store subscription remain until the store subscription expires |
Bottom line
Cancel on the correct platform for your subscription source and submit clear documentation for any refund or withdrawal requests.
Expect case-by-case handling of refunds and plan accordingly.
After cancelling
Next practical steps
- Confirm cancellation receipt or confirmation message in your account settings.
- Check your payment method (bank/Apple/Google) to be sure future renewals stop.
- Request withdrawal or refund of unused deposits if applicable, providing transaction details.
Helpful links
- How to cancel/downgrade membership (Freelancer support)
- Refunding my deposit (Freelancer support)
- Freelancer Verified policy (Freelancer.sg)
- Freelancer.sg membership details
Address
Local Singapore office
Freelancer.com Pte. Ltd., 1 HARBOURFRONT AVENUE #14-07 KEPPEL BAY TOWER, SINGAPORE 098632.
Corporate note
The Singapore office handles local enquiries, while some platform-level or global issues may be routed via Freelancer's global corporate support.
For membership or deposit queries start with the support links listed above to ensure your request is logged.
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.