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I hereby notify you of my decision to terminate the contract relating to the Arlo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Arlo: Easy Method
What is Arlo
Overview
Arlo provides cloud-connected home security video services and associated hardware such as cameras and base stations. Subscriptions add cloud recording, advanced detection and other features.
Main features
Features commonly include cloud video history, smart detection (person, vehicle, package) and higher-resolution support. Plans vary by camera count and feature set.
How to cancel Arlo
Determine your subscription type
Identify whether you have an Arlo Secure subscription (cloud service) or an Arlo Mobile (prepaid Arlo Go) plan.
Note that Arlo Secure subscriptions must be cancelled using the same method used to subscribe.
Step-by-step cancellation
- If you subscribed via the web, sign in at my.arlo.com and cancel there.
- If you subscribed via the Arlo Secure App, cancel from within that app using the same account.
- Arlo Support cannot cancel subscriptions on your behalf; do the cancellation yourself in the matching channel.
- For Arlo Mobile (prepaid): cancel via the web. Single-month prepaid plans generally have no prorated refund.
- If you have an annual Arlo Mobile plan and cancel at least one month before expiry, remaining full-month credit will be automatically refunded.
What happens when you cancel
Access and billing
Your subscription remains active through the end of your current billing period after you cancel. You keep access to paid features until that date.
Data and recordings
Cloud recordings are deleted within 48 hours after the subscription period ends. Export or save any footage you need before the end date.
Will I get a refund?
Arlo's stated policy
- Under Arlo's Terms of Service for Asia, subscription fees are non-refundable and there are no refunds or credits for partially used periods.
- After cancellation you retain access until the billing period ends, but this does not guarantee a refund.
Exceptions and hardware returns
- Arlo may, at its sole discretion, issue refunds or credits, but this is optional and not guaranteed.
- Hardware bought from Arlo.com may be returned within 30 days of shipment if in original condition and after requesting an RMA. The item must be returned within 14 days of RMA issuance.
- Shipping and handling costs are not refundable for hardware returns. Refunds for returns are typically processed within 10 - 15 business days after receipt.
Arlo plans and pricing
Available plans
The table below lists Arlo Secure subscription pricing for Singapore as provided in verified data. Annual-billed plans show a per-month equivalent.
Notes on billing
Annual billing rates (converted to per-month) are generally lower than in-app monthly rates. Hardware prices are excluded here.
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic Single Camera (Annual Billing) | S$6.67/month | annual | 30-Day Video History, Smart Activity Zones, 4K support via Arlo Secure |
| Basic Unlimited Cameras (Annual Billing) | S$10.83/month | annual | Same as Basic, covers unlimited cameras |
| Plus Unlimited Cameras (Annual Billing) | S$15.00/month | annual | Plus features (Person & Vehicle Recognition, Package & Animal Detection, Custom Detection Beta, Advanced Audio Detection Beta) |
| Basic Single (In-App Purchase) | S$9.99/month | monthly | Similar to Basic |
| Basic Unlimited (In-App Purchase) | S$14.98/month | monthly | Unlimited cameras, Basic features |
| Plus (In-App Purchase) | S$19.99/month | monthly | Plus features |
Your consumer rights in Singapore
Consumer Protection (Fair Trading) Act (CPFTA)
Singapore law protects consumers against unfair contract terms and defective services. A blanket “no-refund” clause may be challenged if the service is not delivered as promised.
Consumers can lodge complaints with CASE (Consumers Association of Singapore) if they believe terms are unfair or services were defective.
Warranty, returns and RMA
For faulty hardware, Singapore law provides rights to repair, replacement or refund depending on the defect and timing.
Arlo provides warranty and RMA processes; local RMA handling in Singapore is typically via Arlo’s authorised service arrangements.
Customer experiences
Positive reports
Some users report long-term hardware reliability and smooth operation when using local hub storage or hard-wired base stations.
Arlo Mobile annual-plan users note that pro-rated refunds are possible if cancelled within the required timing.
Negative reports
Many customers have reported difficulty finding cancellation controls, cancelled billing issues, and slow or unsatisfactory support responses.
Additional complaints include price increases, removal of previously free features, hardware failures after updates, and forced migration to paid plans.
Documentation checklist
Account and subscription details
- Account email address and username used with Arlo.
- Subscription type (Arlo Secure vs Arlo Mobile prepaid) and purchase date.
- Order number or payment transaction reference, if available.
Hardware and RMA documents
- Proof of purchase or invoice for hardware bought from Arlo.com or authorised resellers.
- RMA number and correspondence, and photos/videos showing faults if claiming warranty.
- Shipping receipts if returning items; note shipping costs are generally non-refundable.
Common mistakes
Using the wrong cancellation channel
A common mistake is trying to cancel via Arlo Support or a different channel than the one used to subscribe.
Always cancel using the same method you used to subscribe - web via my.arlo.com or the Arlo Secure App.
Not exporting recordings before cancellation
Some users assume recordings are retained after cancellation; cloud recordings are deleted within 48 hours of the subscription ending.
Export any important footage before canceling to avoid permanent loss.
Comparative recap
Quick comparison
The table below compares plan types, cancellation channels and refund likelihood based on verified policy points.
How to read this table
Use the Period column to see whether the plan is billed annually (annual) or monthly in-app (monthly).
| Plan | Cancellation method | Refund likelihood | Period |
|---|---|---|---|
| Basic Single Camera (Annual Billing) | Cancel via web or app as originally subscribed | Generally no refund (fees non-refundable under Terms) | annual |
| Basic Unlimited Cameras (Annual Billing) | Cancel via web or app as originally subscribed | Generally no refund | annual |
| Plus Unlimited Cameras (Annual Billing) | Cancel via web or app as originally subscribed | Generally no refund | annual |
| Basic Single (In-App Purchase) | Cancel via the same in-app purchase channel | Generally no refund for partial periods | monthly |
| Basic Unlimited (In-App Purchase) | Cancel via the same in-app purchase channel | Generally no refund for partial periods | monthly |
| Plus (In-App Purchase) | Cancel via the same in-app purchase channel | Generally no refund for partial periods | monthly |
After cancelling
Immediate actions
- Download or export any cloud recordings you need before the subscription expires.
- Check your bank or card statements to confirm billing has stopped after the end of the billing period.
- If you believe you are owed a refund, contact Arlo support and prepare documentation; refunds are discretionary.
Helpful links and dispute steps
For app-related cancellations or app information, see the Arlo Secure listing on the App Store:
Arlo Secure on the App Store (Singapore)
If you have an unresolved dispute about service delivery or a warranty issue, consider lodging a complaint with CASE in Singapore.
Address
Cancellations
Arlo does not publish a dedicated physical mailing address in Singapore for subscription cancellations.
To cancel a subscription, use the web portal or the Arlo Secure App according to how you subscribed.
Hardware returns and service
For warranty repairs or returns, follow Arlo's RMA process and instructions provided after contacting support or via your account portal.
Local authorised service arrangements typically handle warranty support in Singapore; check your purchase documents for any local service partner details.