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I hereby notify you of my decision to terminate the contract relating to the Elastic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Elastic: Easy Method
What is Elastic
Overview
Elastic provides cloud-based search, logging, metrics and analytics built on the Elastic Stack (Elasticsearch, Kibana, Beats, Logstash). It is used to store, search and analyze large volumes of machine and application data in near real time.
Typical uses
Common uses include observability, security analytics and enterprise search across cloud-hosted deployments or self-managed clusters.
How to cancel Elastic
Web (Elastic Cloud)
- Sign in to your Elastic Cloud account.
- Delete all active deployments to stop billing immediately; confirm deletion of any tagged resources.
- For full account removal, billing disputes or if charges continue, open a support case or email support@elastic.co.
Mobile stores (iOS and Android)
- iOS (App Store): Cancel subscriptions via Apple ID settings → Subscriptions. Cancelling from the app or website will not stop App Store billing.
- Android (Google Play): Cancel via Google Play Store → Account → Subscriptions. Uninstalling the app does not stop billing.
What happens when you cancel
Access and service
When you delete deployments or cancel subscriptions, access to those cloud deployments and associated services will end according to the deletion timeline.
Deleted deployments typically remove running clusters and associated managed services; always export any data you need before deletion.
Billing and data retention
Stopping or deleting deployments generally halts active billing for those resources, but residual charges can occur if resources or tags remain.
If you need data retained, create backups or snapshots prior to cancellation; confirm retention policies with support if unsure.
Will I get a refund?
Elastic Cloud (web) policy
- Charges for Elastic Cloud are generally non‑refundable; refunds are considered case‑by‑case via support or billing dispute.
- Open a support case or email support@elastic.co if you believe you are entitled to a refund.
App Store and Google Play purchases
- Refunds for iOS purchases follow Apple’s App Store policies and are handled by Apple.
- Refunds for Android purchases follow Google Play policies and are handled by Google.
- There is no automatic 14‑day cooling‑off refund for Elastic in Singapore unless required by law or contract terms.
Elastic plans and pricing
Where to check official prices
For current plans and official pricing information, check Elastic’s pricing pages on the Elastic website.
Do not rely on third‑party summaries for pricing; consult Elastic directly for accurate quotes.
Currency and regional quotes
Official public Elastic Cloud pricing is provided in USD on the site; contact Elastic sales for precise SGD quotes or region‑specific information.
See the official pricing pages for details and calculators: Elastic Cloud pricing and Elastic pricing.
Your consumer rights in Singapore
Legal cooling‑off and refunds
There is no automatic statutory 14‑day cooling‑off period for digital or cloud subscriptions in many jurisdictions unless required by local law or specific contract terms.
Check your contract terms and Singapore consumer protection rules to confirm any local rights that may apply to your purchase.
Practical steps to protect rights
Keep records of orders, invoices and communication when cancelling or requesting refunds.
If a dispute cannot be resolved with Elastic support, escalate through your payment provider or seek local consumer advice based on Singapore law.
Customer experiences
Positive feedback
Users commonly praise Elastic for high availability, fast performance, scalability and strong API documentation.
These strengths make Elastic a preferred platform for large‑scale search and analytics workloads.
Common complaints
Common issues include confusion about cancellation steps (for example, uninstalling apps does not stop billing) and unclear documentation around fully deleting deployments.
Some customers report slow support escalation on billing or technical issues; keep detailed records to speed resolutions.
Documentation checklist
What to prepare
- Account identifier (account email or account ID) and deployment IDs.
- Recent invoices, billing dates and payment method statements.
- Screenshots of subscription pages, cancellation attempts and billing entries.
How to submit
- Open a support case in the Elastic Cloud console for billing disputes or account removal requests.
- Email support@elastic.co with your documentation if you cannot open a case; include timestamps and clear descriptions.
Common mistakes
Uninstalling the app
Removing the Elastic app from a phone does not cancel subscriptions purchased through the App Store or Google Play.
Always cancel subscriptions within Apple ID settings or Google Play subscriptions to stop recurring charges.
Incomplete deletion of cloud resources
Failing to delete all deployments, snapshots or tagged resources can lead to continued charges after you believe you have cancelled.
Double‑check deployment lists, tags and billing dashboards, and retain confirmation screenshots or emails when deletions complete.
Comparative recap
Summary table
| Channel | How to cancel | Refunds | Key risk |
|---|---|---|---|
| Web (Elastic Cloud) | Delete all deployments in Elastic Cloud; open support case or email support@elastic.co for account removal. | Generally non‑refundable; case‑by‑case via support. | Residual resources or tags can keep billing active. |
| App Store (iOS) | Cancel via Apple ID settings → Subscriptions. | Refunds governed by Apple’s policies. | Cancelling in‑app or uninstalling does not stop App Store billing. |
| Google Play (Android) | Cancel via Google Play Store → Account → Subscriptions. | Refunds governed by Google Play policies. | Uninstalling the app does not stop Google Play billing. |
Notes
Check contract terms for any special refund or cooling‑off clauses that may override general policies.
For precise pricing or region‑specific terms, consult Elastic’s official pricing pages or contact sales.
After cancelling
Next steps
Export or back up any data you need before deletion completes and confirm deletion receipts or emails.
Monitor your payment method and billing statements for up to one or two billing cycles to confirm no further charges.
Helpful links
Official Elastic Cloud pricing and plan pages: https://www.elastic.co/pricing/cloud-hosted and https://www.elastic.co/pricing/.
If billing continues after cancellation, open a support case in the console or email support@elastic.co with your documentation.
Address
Registered office
Elasticsearch Pte. Ltd. (registered office): 10 Collyer Quay, #10‑01, Ocean Financial Centre, Singapore 049315.
Contact guidance
For billing or account issues use the Elastic Cloud support channels or support@elastic.co rather than the postal address for faster resolution.