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Cancel FRAME.IO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Frame.Io service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Frame.Io: Easy Method
What is Frame.Io
Overview
Frame.io is a cloud-based video collaboration platform for uploading, reviewing and sharing video projects. It is commonly used by editors, producers and clients to centralise feedback and speed review cycles.
Core functionality
Key features include timestamped comments, integrations with NLEs such as Premiere Pro, mobile apps and secure share links. Storage, seats and advanced security vary by plan.
How to cancel Frame.Io
Cancel via web (billing dashboard)
- Sign in to your Frame.io account on the website.
- Go to Account or Billing in the menu.
- Select "Cancel Subscription" and follow the on-screen prompts.
Cancel via mobile store or in writing
- If purchased through Apple App Store or Google Play, cancel the subscription in that store - Frame.io cannot cancel it for you.
- Optional: send written notice (registered mail) to Frame.io including account email, account owner name and subscription/order details if you prefer paper proof.
What happens when you cancel
Access after cancellation
When you cancel via the web dashboard, your access remains active until the end of the current billing period.
After the billing term ends, your paid access and member seats are removed unless you renew.
Data and renewal
Your project data generally remains in the account but access levels and storage limits change when the subscription ends.
Automatic renewal stops after cancellation; you will not be charged for subsequent periods.
Will I get a refund?
Standard refund policy
- Frame.io does not provide prorated or general refunds for unused portions of a billing term when you cancel via the web - your subscription runs until the term end.
- For subscriptions bought through the App Store or Google Play, refund requests must go through those stores and are subject to their policies.
Exceptions and special cases
- Frame.io explicitly offers a 14-day full-refund right only for purchasers located in the EU or Turkey; this does not automatically apply to Singapore users.
- In rare or exceptional cases (for example, billing errors) Frame.io has issued refunds at its discretion, but those are not a guaranteed policy for Singapore customers.
Frame.Io plans and pricing
Pricing table
| Plan | Price (USD / approx SGD) | Period | Features |
|---|---|---|---|
| Free | US$0.00 (~S$0.00) | Monthly | Up to 2 users, 2GB storage, 2 projects, basic collaboration tools |
| Pro | US$15.00 (~S$20.40) | Monthly | Per member seat; Unlimited projects, 2TB storage +2TB per extra member, branded shares, passphrase protection, 4K playback |
| Team | US$25.00 (~S$34.00) | Monthly | Per member seat; Everything in Pro plus 3TB storage +2TB per extra member, private projects, internal comments, share link expiration |
| Enterprise | Custom | TBD | Advanced security, multi-team support, SSO, watermarking, dedicated support, custom storage |
Pricing notes
Frame.io lists prices in USD on its site; there is no official SGD pricing for Singapore accounts.
Final SGD amounts depend on your payment provider’s exchange rate and any card or bank fees.
Your consumer rights in Singapore
Refund and cooling-off
Frame.io’s 14-day refund applies only to buyers in the EU and Turkey; Singapore users are not automatically entitled to the same cooling-off by Frame.io policy.
Digital subscription refunds are generally more limited under Singapore practice unless the provider states otherwise.
Options if you believe you were wrongly charged
- Request a refund from Frame.io support and provide billing details and evidence.
- If payment was by credit card, consider contacting your card issuer about a chargeback if you cannot resolve the issue with the vendor.
Customer experiences
Positive feedback
Review sites note strengths such as easy review workflows, timestamped comments, good NLE integration and useful mobile apps.
Users praise organised feedback and features that streamline client reviews.
Criticisms and issues
Other reviews report billing problems, mixed customer support experiences and occasional product bugs or regressions that affect workflows.
Trustpilot shows a range of ratings and criticisms; read recent reviews to set expectations.
Documentation checklist
What to prepare before cancelling
- Account email and account owner name.
- Subscription plan name and billing period details.
- Last invoice or payment receipt (date, amount, transaction ID).
What to include in written notice (if used)
- Clear statement of cancellation and desired effective date.
- Contact details and any supporting billing documents.
- Send by registered mail if you need proof of delivery.
Common mistakes
Canceling in the wrong place
A common error is attempting to cancel a store subscription from the web dashboard when the purchase was made through the App Store or Google Play.
If the purchase was made via a mobile store, you must cancel in that store to stop future charges.
Expecting automatic refunds
Many users expect prorated refunds after cancelling mid-term; Frame.io’s standard policy does not provide prorated refunds for web cancellations.
Assume access continues until the billing period ends and plan accordingly to avoid surprises.
Comparative recap
Quick comparison
| Method | How to cancel | Access after cancel | Refunds |
|---|---|---|---|
| Web (billing dashboard) | Sign in → Account/Billing → Cancel Subscription | Access remains until end of billing period | No prorated refunds (standard) |
| App Store / Google Play | Cancel in the respective store (Apple/Google) | Depends on store policies; typically access until period end | Refunds handled by the store, subject to store policies |
| Written notice (registered mail) | Send notice with account details to company address | Cancellation generally effective at term end | No standard prorated refund; possible discretionary refunds in special cases |
Notes on comparison
For purchases outside the EU/Turkey, standard refunds are limited and largely discretionary.
Always confirm the purchase channel (web vs app store) before attempting to cancel.
After cancelling
What to check
- Confirm cancellation in your Frame.io account billing page or via email confirmation.
- Download any files or exports you need before the subscription term ends.
Useful links
- Frame.io pricing and plans (support)
- Frame.io iOS app download (support)
- Cancellation guide overview
- Recent customer reviews on Trustpilot
Address
Primary contact address (mailing)
501 N. El Camino Real, Ste 220, San Clemente, CA 92656, United States.
Corporate / administrative address
345 Park Avenue, San Jose, CA 95110, United States (Adobe Inc. corporate address listed as registrant/administrative address).