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I hereby notify you of my decision to terminate the contract relating to the Gopro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation GoPro: Easy Method
What is Gopro
Overview
GoPro provides action cameras and a subscription-backed cloud service that automatically uploads, stores, and organizes footage from GoPro devices.
The service bundles cloud storage, mobile editing features, and optional camera-replacement benefits depending on the plan purchased.
Primary offerings
GoPro sells physical cameras and subscription services (cloud storage and app features) sold via its website, mobile app stores, and retail partners.
Subscriptions may be purchased directly on the web or through third-party app stores (Apple App Store, Google Play), which affects how you manage and cancel them.
How to cancel Gopro
Cancelling subscriptions bought on iOS (Apple App Store)
- Open your Apple device settings and tap your Apple ID, then Subscriptions.
- Find the GoPro subscription and tap Cancel Subscription; Apple processes cancellations for App Store purchases.
Cancelling subscriptions bought via Google Play or on the web
- For Google Play purchases, open the Google Play Store app → Menu → Subscriptions → select GoPro → Cancel.
- For subscriptions bought directly on GoPro.com, log into your GoPro account, go to Subscription Settings, and follow the cancel link; cancellation takes effect at period end.
What happens when you cancel
Access and billing
If you cancel a direct web subscription, the cancellation is effective at the end of your current paid billing period.
You retain access to plan benefits until that period ends; recurring billing stops after that date.
Data and cloud storage
Your uploaded content typically remains available according to GoPro’s account and retention policies until you delete it or the plan expires.
Consider exporting or backing up important media before the subscription lapses to avoid unexpected loss of access.
Will I get a refund?
Physical products (web purchases)
- GoPro offers a 30-day money-back guarantee on physical products bought at gopro.com if you return the item within 30 days of receipt.
- Shipping fees are non-refundable and items damaged outside warranty are excluded from the guarantee.
Subscriptions and app-store purchases
- Subscriptions bought directly on GoPro generally do not receive refunds for mid-period cancellations; access remains until period end unless local law requires otherwise.
- App-store subscription refunds (Apple/Google Play) are governed by the respective store’s refund policy; request refunds through Apple or Google Play.
- In certain jurisdictions (for example EU residents), there may be a 14-day right of withdrawal on initial subscription terms - check local terms for applicability.
Gopro plans and pricing
Available plans (Singapore pricing)
Below are common GoPro subscription plans and camera retail prices as referenced for Singapore.
Notes on pricing
Prices reflect approximate local amounts and promotional ranges; exact SGD charges vary by payment method and store.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| GoPro Premium (annual) | ≈ S$74 - S$105 | Annual | Unlimited GoPro cloud storage, 100 GB non‑GoPro storage, auto uploads, highlight videos, camera replacement, accessory discounts |
| GoPro Premium+ (annual) | ≈ S$124 - S$175 | Annual | All Premium benefits plus 500 GB non‑GoPro storage, HyperSmooth Pro |
| Quik subscription (annual) | ≈ S$13 - S$14 | Annual | Mobile app editing tools, auto edits, filters, themes, music tracks |
| GoPro HERO (basic) | S$250.00 | One‑time purchase | Entry‑level action camera, 4K video, stabilization |
| GoPro HERO12 Black | S$450.00 | One‑time purchase | 5.3K video, HyperSmooth 6.0, improved battery |
| GoPro HERO13 Black | S$450.00 | One‑time purchase | Latest flagship camera, 5.3K, new lenses, magnetic mount |
| GoPro HERO13 Black Creator Edition | S$750.00 | One‑time purchase | Camera with built‑in LED lighting, extended battery, creator kit |
Your consumer rights in Singapore
Cooling-off and returns
In Singapore, a typical cooling‑off period for some services is 14 days; digital content may be exempt once downloaded or accessed.
GoPro’s online Money‑Back Guarantee extends 30 days for physical goods bought on gopro.com, which exceeds common statutory minima.
Remedies for misfulfilled orders
If GoPro fails to fulfil or mishandles deliveries, Singapore’s Consumer Protection (Fair Trading) Act may entitle you to remedies such as refunds or replacements.
Note GoPro states shipping fees are non‑refundable and return responsibility often rests with the buyer; check terms and your local rights carefully.
Customer experiences
Positive feedback
Some customers praise GoPro’s support for replacement cases; reviewers have reported quick and helpful camera replacements in certain situations.
These positive accounts highlight instances where GoPro resolved device issues promptly and satisfactorily.
Negative feedback
Many reviewers report poor customer service experiences, including slow responses, difficulty reaching support, and unresolved cases.
Other common complaints include incorrect or empty shipments and problems with cloud/app functionality such as uploads failing or app instability.
Documentation checklist
What to prepare before contacting support
- Order number, purchase date, and payment method for web purchases.
- Subscription ID or screenshot of the subscription confirmation (if available).
- Device serial number and detailed description of the issue for warranty or replacement requests.
Evidence to attach for returns or disputes
- Photographs of damaged items, incorrect shipments, or empty boxes.
- Receipts, email confirmations, and screenshots of app/subscription pages.
- Correspondence history with GoPro support and any case/ticket numbers.
Common mistakes
Not checking where the purchase was made
Many customers try to cancel or request refunds through GoPro for subscriptions bought via Apple or Google Play.
Remember that App Store purchases must be managed through the respective store account - not through GoPro.
Failing to back up cloud data
Users sometimes lose access to media after a subscription ends because they didn’t export files beforehand.
Always download or transfer important content before the subscription expires to avoid unexpected loss of access.
Comparative recap
Quick comparison of cancellation and refund rules
The table below summarises cancellation method, refund eligibility, and access after cancel by purchase channel.
How to interpret the table
Use this to determine where you must manage subscription settings and where refund requests must be submitted.
| Feature | App Store (iOS) | Google Play | Web purchase (GoPro.com) |
|---|---|---|---|
| How to cancel | Use Apple ID subscription settings in device settings. | Use Google Play Store → Subscriptions to cancel. | Log into your GoPro account and cancel via Subscription Settings. |
| Refund eligibility | Subject to Apple’s refund policy; request via Apple. | Subject to Google Play’s refund policy; request via Google Play. | Generally no mid‑period refunds; physical goods: 30‑day money‑back guarantee applies. |
| Access after cancel | Access typically continues until the end of the paid period managed by Apple. | Access typically continues until the end of the paid period managed by Google Play. | Access continues until the end of the current paid billing period for direct subscriptions. |
After cancelling
What to do immediately
- Download or back up any media stored in your GoPro cloud before access ends.
- Save receipts or screenshots confirming cancellation and the end date of your paid period.
Where to read reviews or check local retailers
- GoPro reviews on Trustpilot - read other users’ service and delivery experiences.
- GoPro products at FairPrice (SG) - local retail listing and pricing reference.
- Cathay Photo GoPro brand page - Singapore retailer information and local availability.
Address
Corporate contact address
GoPro, Inc., Attn: Customer Care, 3025 Clearview Way, San Mateo, CA 94402, United States.
Tips for sending notices
If you send postal cancellation or dispute notices, include your order/subscription details and keep recorded delivery proof.
Retain copies of all correspondence and tracking numbers for follow-up or potential claims under local consumer law.