Cancellation Imagify: Easy Method

What is Imagify

Service overview

Imagify is a cloud service for image optimisation that compresses and converts images to improve website performance and loading speed.

Who uses it

Typical users include WordPress site owners, developers and businesses that need automated image compression and CDN-friendly formats.

How to cancel Imagify

Cancel a web-purchased subscription (self-service)

• Sign in to your Imagify account.
• Go to your account's Billing or Subscription page.
• Choose the active subscription and select the option to cancel.
• Confirm the cancellation; access remains until the end of the paid period.
• See official steps: Imagify cancellation guide.

Cancel in-app purchases (Apple / Google)

• If you bought via the Apple App Store, cancel through your Apple ID subscription settings (App Store account).
• If you bought via Google Play, cancel through your Google Play subscriptions settings.
• Imagify cannot cancel App Store or Google Play subscriptions on your behalf; those stores control billing and cancellations.
• Reference notes: in-app purchase guidance.

Cancel by email (alternative for monthly plans)

• Monthly plans purchased on the web can also be cancelled by emailing Imagify support if needed.
• Include your account email, subscription details and a clear cancellation request in the message.
• Keep copies of sent messages and any confirmation replies for your records.

What happens when you cancel

Access and service level

After cancellation, your account will continue to work until the end of the paid billing period you already paid for.

When the paid period ends, the account downgrades automatically to the free (Starter) plan with a 20 MB monthly quota.

Billing and renewals

No further recurring charges will be made after the current paid period ends (for web-purchased subscriptions you cancelled correctly).

For App Store or Google Play purchases, billing and renewals remain controlled by the respective store until you cancel there.

Will I get a refund?

Standard refund policy

• Imagify generally does not provide refunds for cancelled monthly subscriptions; no refund is the standard policy.
• Canceling before period end typically does not trigger a pro‑rata refund for the remaining time.

Exceptions and warranty claims

• Refund exceptions are limited to warranty claims for non-conforming products or latent defects reported within 14 days of purchase.
• Such warranty conditions are described in Imagify’s terms and follow the stated reporting window and remedies.
• For in-app purchases, refunds follow Apple’s or Google’s refund procedures and are handled by those stores, not by Imagify.
• See Imagify terms and third‑party refund guidance: Imagify Terms, in-app refund note.

Imagify plans and pricing

Pricing table

Pricing notes

Prices shown are converted to SGD using an approximate exchange rate (1 USD ≈ 1.272 SGD).

Actual billed amounts may differ slightly due to payment processor rates, taxes, or currency rounding. See: Imagify pricing.

Your consumer rights in Singapore

Warranty and defect reporting

Imagify’s terms provide a statutory warranty window for latent defects or non‑conforming digital products that must be reported within 14 days of purchase.

These terms reference warranty procedures and possible remedies where applicable under the stated conditions.

Local consumer protections

Consumers in Singapore may have additional statutory rights under local consumer protection laws for digital goods and services.

If you believe your situation falls outside Imagify’s stated remedies, consider contacting local consumer protection authorities or seeking independent advice about your specific rights.

Customer experiences

Positive feedback

Users commonly praise Imagify for its ease of use, effective image compression, WordPress integration, and measurable website speed improvements.

Negative feedback and common issues

Reported negatives include limited free plan quotas, occasional slow batch processing, quality loss when compression settings are too aggressive, and plugin compatibility issues.

There are also reports from some users of difficulties cancelling in certain cases and of billing disputes that required store-level intervention.

Documentation checklist

Information to gather before cancelling

• Account email and username used with Imagify.
• Subscription ID, plan name and billing date (from your Billing or Subscription page).
• Payment receipts or transaction records showing charges you wish to dispute.
• Screenshots of your subscription page and any error messages.

What to include in support requests

• Clear statement of the cancellation request and the effective date you expect.
• Attach receipts and screenshots where relevant.
• Record and keep confirmation replies from support or the store (App Store / Google Play).

Common mistakes

Expecting immediate refunds

Many users assume cancelling mid-cycle entitles them to a pro‑rata refund. Imagify’s standard policy does not provide refunds for monthly subscriptions.

Always check the billing terms before cancelling to set correct expectations about refunds.

Attempting to cancel App Store / Google Play subscriptions via Imagify

Users sometimes contact Imagify support expecting store purchases to be cancelled by Imagify. App Store and Google Play subscriptions must be cancelled via the store account settings.

If you purchased through a store, check your Apple or Google subscription settings immediately to avoid further charges.

Comparative recap

At-a-glance comparison

Key takeaways

• Starter is free but limited; Growth is quota-based and cost-effective for medium use.
• Infinite is suited for large or unlimited usage needs and higher traffic sites.

After cancelling

What to check immediately after cancellation

• Confirm cancellation on the Billing or Subscription page and save any confirmation messages.
• Check the end date of the paid period to know when your account will downgrade to the free plan.
• If you purchased via App Store or Google Play, verify cancellation in the store account settings.

Useful official links

• How to cancel: Imagify cancellation guide
• Terms and warranty details: Imagify Terms
• Pricing and plan details: Imagify pricing
• Notes on in-app purchases and store cancellations: In-app cancellation guidance

Address

Company address

Imagify (WP Media)

4 rue de la République, 69001 Lyon, France

Support reminder

When contacting support, include the checklist items above and keep copies of all communications and receipts.