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Cancel KEEPER
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Keeper service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Keeper: Easy Method
What is Keeper
Service overview
Keeper is a cloud-based password manager and encrypted file storage service that helps individuals and organisations store, autofill and synchronise passwords and sensitive data across devices.
The service is subscription-based and offers browser extensions, mobile apps and desktop clients for cross-device access and secure sharing.
Main features
Keeper provides password generation, autofill, secure file storage and end-to-end encryption to protect user data.
Plans vary by feature set and intended use (personal vs business), and administration tools exist for enterprise deployments.
How to cancel Keeper
Cancel via iOS (App Store)
- Open iOS Settings → tap your name at the top → Subscriptions → select "Keeper Password Manager".
- Tap Cancel Subscription and follow on-screen prompts to stop automatic renewal.
- For App Store details see the Keeper help article: Manage subscriptions (Keeper Help).
Cancel via Android (Google Play) and Web
- Google Play: Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Keeper Password Manager → Cancel.
- Web (direct purchase): Log in to the web or desktop app → click the email (top-right) → Account tab to manage or cancel subscriptions.
- If you purchased through a third party, manage cancellations through that store or seller; see Keeper's help page for guidance: Manage subscriptions (Keeper Help).
Business/enterprise cancellations and account deletion
- Business subscriptions: email keepersuccess@keepersecurity.com to request cancellation.
- MSP or channel-managed accounts: email business.support@keepersecurity.com for assistance.
- To delete an account: in mobile app go to Account → Help → Delete Keeper Account, or request deletion by emailing deleteme@keepersecurity.com (as provided by Keeper).
What happens when you cancel
Access and renewal
When you cancel a subscription, your access typically continues until the end of the paid term, after which automatic renewal stops.
If you cancel mid-term you usually retain access through the already-paid period but will not be charged at the next renewal.
Data retention and account status
Canceling a subscription does not automatically delete your stored vault data; your account and encrypted data remain unless you request deletion.
To permanently remove data, use the app’s delete-account option or request deletion per Keeper’s documented process.
Will I get a refund?
Keeper refund policy (summary)
Keeper’s terms state that software delivered in full at purchase is not refundable; you may cancel at any time but will not be issued a refund in many cases.
The company specifies no refund after fifteen calendar days from account creation in applicable terms.
Third-party store purchases and exceptions
- Purchases made through the App Store or Google Play must be refunded through those stores; they manage refunds for their transactions.
- If you believe you have an exceptional case, contact Keeper support or the store where you purchased for review; refer to Keeper’s terms: Keeper Terms of Use.
Keeper plans and pricing
Where to check prices
Publicly available, Singapore-specific SGD pricing for Keeper is not provided in the verified sources used here.
To obtain exact Singapore pricing check the Singapore App Store or Google Play while signed into a Singapore account, or contact Keeper sales/support.
Official sources for pricing
- Use the App Store listing for region-specific App Store pricing: Keeper on Apple Singapore.
- Check the web/desktop account pages or contact Keeper if you need a quote for business plans.
Your consumer rights in Singapore
Cooling-off and digital services
Singapore’s general consumer protections vary by transaction type and marketplace; distance-selling cooling-off rights for physical goods may not apply to digital services once accessed.
Digital downloads and services accessed immediately usually fall outside typical “cooling-off” refund entitlements.
Keeper policy vs consumer protections
- Keeper’s terms state no refunds after 15 days and that software delivered in full is not refundable; this is relevant to disputes.
- For guidance on how statutory protections might apply, consider seeking independent local consumer advice if you believe the policy conflicts with Singapore law.
Customer experiences
Positive feedback
Many users praise Keeper for reducing password anxiety, useful autofill and generator features, and reliable cross-device sync and browser extensions.
Reviews on platforms such as Trustpilot and Capterra Singapore note intuitive interfaces and strong security features with responsive support in some cases.
Negative feedback
Common complaints include occasional autofill failures, confusing navigation, search issues, and perceptions of problematic billing or unexpected renewals.
Some users report difficulty obtaining refunds or contacting sales/support quickly, particularly for business purchases in Singapore.
Documentation checklist
What to gather before you cancel
- Account email and username used with Keeper.
- Purchase receipt or order confirmation (store receipt if bought via App Store/Google Play).
- Subscription start date and expected renewal date.
Support information to have ready
- Platform you used to subscribe (App Store, Google Play, Web/desktop).
- Any relevant correspondence with Keeper support or sales (dates and ticket numbers).
- If business account, the organisation’s billing contact and licence details.
Common mistakes
Not checking the purchase source
Users often try to cancel via the web when they actually purchased through the App Store or Google Play.
This delays cancellation since refunds and subscription management for store purchases must be handled through the store.
Assuming cancellation equals deletion
Cancelling a subscription does not delete your vault data; many users mistakenly assume their data is removed and only later request deletion.
If you want data removed, use the app’s delete-account option or request deletion explicitly from Keeper.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund | = period |
|---|---|---|---|
| App Store (iOS) | Manage via iOS Settings → Subscriptions → Keeper Password Manager. | Refunds handled by Apple (contact App Store). | Varies (annual / monthly) |
| Google Play (Android) | Manage via Google Play Store → Payments & subscriptions → Subscriptions → Keeper Password Manager. | Refunds handled by Google Play (contact Play Store). | Varies (annual / monthly) |
| Web (direct purchase) | Log in to web/desktop app → click email (top-right) → Account tab; or contact Keeper support. | No refund after delivery; Keeper terms apply (no refund after 15 days in many cases). | Varies (annual / monthly) |
| Business / Enterprise | Request cancellation by emailing keepersuccess@keepersecurity.com (MSP: business.support@keepersecurity.com). | Business cancellations handled via Keeper; follow contractual terms. | Varies (annual / monthly) |
| Delete account | Mobile app: Account → Help → Delete Keeper Account; or request via deleteme@keepersecurity.com. | Account deletion is separate from refund policy; deletion does not imply refund. | One-off action |
After cancelling
Next steps
Confirm cancellation in the store or account page and keep a screenshot or confirmation email for your records.
Monitor your account access until the paid period ends and verify billing stops on the next renewal date.
Where to get help and more information
- Manage subscriptions and account guidance: Keeper Help Article.
- Refund and terms details: Keeper Terms of Use.
Address
Company address
Keeper Security (as provided in project data): 500 Yale Ave N, Seattle, Washington, 98109 US.
Support and contact (notes)
Business cancellation emails: keepersuccess@keepersecurity.com and business.support@keepersecurity.com.
Account deletion request address: deleteme@keepersecurity.com. For subscription management steps, see the Keeper help article linked above.