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Cancel TUTANOTA
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Tutanota service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tutanota: Easy Method
What is Tutanota
Overview
Tutanota is an encrypted email and secure cloud service that focuses on privacy, end-to-end encryption and a minimal, ad-free experience.
It provides a Free tier plus paid subscriptions that add features and business capabilities. Check the official site for exact plan details.
Core features
Tutanota encrypts mailbox data, offers a web client and native apps, and limits tracking and ads for increased privacy.
Paid plans add features such as custom domains, additional storage and priority support; see the official pricing page for current options.
How to cancel Tutanota
Cancel via the web interface (direct subscriptions)
- Log in to your account on the Tutanota web client.
- Go to Settings → Subscription and select the Free plan to downgrade; this stops automatic renewal.
- Confirm the change and keep any confirmation emails or invoice records for your files.
Cancel App Store / Google Play subscriptions
- If you subscribed through Apple App Store or Google Play, cancel directly through Apple or Google subscription management.
- Open the App Store / Google Play subscriptions page on your device and follow the standard store steps to stop renewal.
- Tutanota cannot cancel store subscriptions for you; use the store’s support if you have trouble.
Need help cancelling
If you cannot cancel via the web or store, gather your invoice and subscription details and contact Tutanota support or the store provider for assistance.
Keep record of timestamps and confirmation messages after cancellation for future reference.
What happens when you cancel
Access and feature changes
Downgrading to the Free plan stops subscription renewal but retains the account. Paid features tied to the subscription will end at the end of the paid period.
After downgrade you may lose in-app direct support access and some premium capabilities immediately or at period end.
Data retention and availability
Your mailbox and data generally remain accessible, subject to Free plan limits. You should export or back up any data you need before feature loss or long-term inactivity.
If you plan to stop using the account, export emails and attachments beforehand to avoid losing access to premium-only storage.
Will I get a refund?
14-day statutory right (EU/Germany)
Tutanota acknowledges a 14-day statutory right of withdrawal for private consumers under EU/German distance-selling rules for first-time purchases.
This means you may request a refund within 14 days from the date of contract for online purchases made directly with Tutanota.
How to request a refund
- After downgrading to Free, send a refund request by email to hello@tutao.de (replying to the invoice email is common practice).
- Include purchase date, invoice number and the reason for the request (no reason required within the 14-day period).
- Some users report quick processing; outcomes can vary and complete refunds are not guaranteed outside the withdrawal window.
Exceptions and denials
Refunds may be denied if the 14-day withdrawal period has passed or if the request lacks necessary information. Keep clear records to support your request.
If you subscribed via a third-party store (Apple/Google), refunds may need to be handled by the store provider under their refund policies.
Tutanota plans and pricing
Where to check current prices
Do not rely on third-party estimates for plan costs. Always check the official pricing page for current plans and billing details.
Official pricing and plan comparisons are available at: Tutanota pricing.
Billing methods
Tutanota subscriptions bought on the web use direct billing through Tutanota, while mobile subscriptions may be billed through Apple or Google store accounts.
Billing source affects how you cancel and where you must request refunds; note the original payment channel when managing subscriptions.
Your consumer rights in Singapore
General position
Singapore does not generally provide the same EU-style automatic 14-day withdrawal for digital subscriptions. Consumer protections vary by transaction type.
Rights and remedies can depend on the payment method, merchant terms and the nature of the digital service purchased.
Practical steps for Singapore residents
- Check your payment source (credit card, Apple ID, Google Play) for refund options and dispute procedures.
- Contact your card issuer or payment provider about chargebacks only after attempting to resolve the issue with Tutanota.
- Consider contacting local consumer advice bodies if you need guidance on rights and dispute resolution in Singapore.
Customer experiences
Positive feedback
Users commonly praise Tutanota’s privacy focus, encryption, ad-free UI and long-term reliability for Free accounts.
Some users report prompt resolution of specific issues such as sync delays when support is available.
Negative feedback
Common complaints include slow search, occasional app sync bugs, and frustrations with refunds or support responsiveness after downgrading.
For aggregated user reviews see: Tutanota on Trustpilot.
Documentation checklist
What to prepare before contacting support
- Account email address and username.
- Invoice number(s) and purchase date(s).
- Screenshot or copy of the subscription page showing your plan.
- Payment method details (card, Apple ID, Google Play order ID).
Additional items to include in refund requests
- A clear statement requesting a refund and, if within 14 days, reference the statutory withdrawal.
- Any prior correspondence with support and confirmation of downgrade to Free.
- Your preferred refund method and contact details for follow-up.
Common mistakes
Cancelling in the wrong place
A frequent error is attempting to cancel a store subscription from the Tutanota web settings. If you subscribed via Apple/Google, you must cancel through the store.
Conversely, web subscriptions must be downgraded from Settings → Subscription in the Tutanota web client.
Missing the refund window or documentation
Another common issue is waiting past the 14-day withdrawal period or failing to keep invoices and timestamps; this can lead to denied refund requests.
Always capture invoice emails and request refunds promptly if you intend to rely on the statutory withdrawal right.
Comparative recap
Summary table
| Feature | Free plan | Paid plan | Details |
|---|---|---|---|
| Cost | No recurring fee | Paid - see official pricing | Varies by plan |
| How to cancel | Downgrade not required (no renewal) | Web: Settings → Subscription; Store: cancel via Apple/Google | Subscription billing period |
| Refund route | N/A | Contact hello@tutao.de for web purchases; stores use store refund processes | Refund policies differ |
| Support access after cancelling | Basic support | Paid support while subscription active; may be lost after downgrade | During active subscription |
How to read this table
Use the table to quickly compare cancellation and refund differences between Free and Paid approaches.
Refer to the official pricing page for the most accurate plan details and billing periods.
After cancelling
Next practical steps
- Export or back up important emails, contacts and attachments before premium features end.
- Save invoice and confirmation emails related to the cancellation and any refund correspondence.
Helpful links
- Official pricing and plan details: Tutanota pricing
- Mobile app (Apple App Store Singapore): Tutanota on the App Store
- Independent user reviews and experiences: Trustpilot
Address
Company address
Tutao GmbH, Deisterstr. 17a, 30449 Hannover, Germany.
Contact email
For refund requests and billing inquiries email: hello@tutao.de. Include invoice details and purchase date for faster handling.