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Cancel DATING.COM
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I hereby notify you of my decision to terminate the contract relating to the Dating.Com service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dating.Com: Easy Method
What is Dating.Com
Overview
Dating.Com is an international online dating platform that connects singles worldwide using profiles, messaging and paid credit features.
The service offers subscriptions and one‑time credit bundles for chats, video calls, gifts and profile boosts.
How the service is delivered
Dating.Com is available via the web and mobile apps; purchases may be processed through the website, Apple App Store or Google Play.
Billing, cancellation and refund rules depend on where the subscription or credits were purchased.
How to cancel Dating.Com
Cancel via iOS (Apple App Store)
- Open iOS Settings → Tap your Apple ID → Subscriptions → select Dating.com → Cancel Subscription.
- Note: uninstalling the app does not stop billing. For guidance see the Postclic cancellation summary: Postclic - how to cancel Dating.com (iOS).
Cancel via Android (Google Play)
- Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → select Dating.com → Cancel.
- Note: uninstalling the app does not stop billing. See Postclic for step details: Postclic - how to cancel Dating.com (Android).
Cancel via Web (Dating.com site)
- Log in at Dating.com → Account Settings (or Profile Settings) → Manage Account → click "Go here" to hide or cancel membership → follow the prompts to cancel.
- According to Dating.com, cancellation usually takes effect at the next subscription renewal; saved payments or used credits are generally non‑refundable. See the official policy: Dating.com refund & cancellation policy.
What happens when you cancel
Access and service
Cancelling prevents future renewals but you typically retain access until the end of the current paid period.
Any perks already granted (credits, bonus items) may remain usable until they expire or are consumed.
Billing and account data
Stopping or deleting the app does not stop billing unless you cancel via the store or web settings used for the purchase.
Account data may be retained per Dating.com policies; deleting an account is different from cancelling a paid subscription.
Will I get a refund?
Standard policy overview
There is no universal 14‑day global refund right for Dating.com purchases.
Refund rules vary by region and by product type (subscriptions vs credit packs); official details are on Dating.com: Dating.com refund & cancellation policy.
Singapore-specific and exception rules
- Singapore falls under "rest of world" rules: you have a 3 business‑day right to cancel the first Monthly Credit Pack for a full refund after becoming a member, per the terms: Asian Dating terms.
- EU & UK users may have a 14‑day penalty‑free cancellation for the first Monthly Credit Pack; Singapore users generally use the 3 business‑day window.
Refunds - discretionary conditions
- Dating.com may issue credit refunds (often small amounts) if a correspondent displayed inappropriate activity, deleted their account, or service failures occurred.
- Monetary refunds may be granted for proven card fraud, erroneous unused one‑time purchases (full refund) or partial refunds for partially used purchases or if Dating.com terminates membership.
- No refunds are normally provided if the user voluntarily cancels or violates the terms.
- Initial response to a refund request is typically within 72 hours after contacting support via the website ‘Contact Us’ form: Dating.com refund & cancellation policy.
Dating.Com plans and pricing
Pricing table (USD and approx. SGD)
| Plan | Price | = period | Features |
|---|---|---|---|
| Monthly Subscription (via FAQ/Terms) | US$9.99 (~S$13.50) | Monthly | Showcase profile, 20 bonus Credits, 10 free chats, unlimited offline introduction messages |
| Credit Bundle - 150 Credits | US$19.99 (~S$27.00) | One-time | 150 Credits for purchasing actions (chats, video calls, gifts, etc.) |
| Credit Bundle - 600 Credits | US$149.99 (~S$202.50) | One-time | 600 Credits for premium actions (video, gifts, boosts, etc.) |
| Credit Bundle - 1,500 Credits | US$299.99 (~S$405.00) | One-time | 1,500 Credits for extensive premium use |
| Web subscription - 1 month base | US$29.99 (~S$40.50) | Monthly | Unlimited messaging, basic profile features (no detailed credit actions) |
| Web subscription - 3-month package | US$59.99 (~S$81.00) total (~S$27/month) | 3 months | Same as above, lower monthly effective price |
| Web subscription - 6-month package | US$89.99 (~S$121.50) total (~S$20/month) | 6 months | Same as above, best value per month |
| Mobile App Fee (Android) | US$9.99/month (~S$13.50) | Monthly | Additional cost for using Dating.com Android app |
Notes on pricing
Prices are shown in USD with approximate SGD conversions (1 USD ≈ 1.35 SGD) as provided in the source data.
No official Singapore‑specific SGD pricing was listed in the source material.
Your consumer rights in Singapore
Key statutory protections
Singapore consumers are protected by the Consumer Protection (Fair Trading) Act for misrepresentation, poor quality or defective services.
These legal rights exist independently of the platform’s own refund policy and can be used to seek redress.
Practical steps under local rules
- For the first Monthly Credit Pack, Singapore users generally have 3 business days to cancel for a full refund per the platform terms: Asian Dating terms.
- If you suspect unauthorized charges, contact your bank to dispute them and retain documentary proof (receipts, screenshots).
- Escalate unresolved issues to the Consumer Association of Singapore (CASE) if platform support fails to resolve legitimate complaints.
Customer experiences
Positive reports
Some users report successful refunds in cases where they were scammed by fake profiles and praise the platform’s global user base and detailed profiles.
These positive experiences are described in independent reviews and can occur when clear evidence of fraud is provided.
Negative reports
- Many public reviews cite complaints about fake or AI‑generated profiles, unexpected charges and difficult cancellation or refund processes; Trustpilot shows recurring patterns of negative ratings: Dating.com on Trustpilot.
- Technical issues such as glitches, crashes and deletion/cancellation difficulties have also been reported: smileblogs - reported technical issues.
Documentation checklist
What to gather before contacting support
- Purchase receipt or transaction ID (from Apple, Google or Dating.com site).
- Screenshots of subscription status, billing charges and account settings.
- Dates of purchase, renewal, cancellation attempts, and any correspondence with support.
Bank and dispute records
- Bank or card statements showing the charge you wish to dispute.
- Support ticket numbers or reply emails from Dating.com or store provider.
- Evidence of any fraudulent profiles or service failures that justify a refund.
Common mistakes
Typical user errors
Uninstalling the app without cancelling the subscription is a frequent mistake; app removal does not stop recurring billing.
Always cancel the subscription through the original purchase channel (Apple, Google, or Dating.com web) to prevent renewals.
Assuming automatic refunds or rights
Assuming a 14‑day cooling‑off right will automatically apply is risky; Singapore users have a different (shorter) window for first Monthly Credit Pack refunds.
Failing to save receipts, timestamps or screenshots often weakens a refund or fraud claim.
Comparative recap
Quick platform comparison
| Platform | Ease of cancellation | Refund window | Typical cost (example) |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via iOS Settings → Subscriptions; straightforward if you follow steps | No automatic 14‑day global refund; refunds handled per Apple and Dating.com rules | US$9.99/month (app purchases) |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions; possible additional app fee applies | Refunds per Google/Dating.com rules; uninstalling does not stop billing | US$9.99/month (Mobile App Fee) |
| Web (Dating.com) | Cancel inside Account Settings → Manage Account; effective at next renewal | Singapore: 3 business‑day right for first Monthly Credit Pack; other refunds discretionary | US$29.99/month (web subscription base) |
Takeaway
Who you bought from determines how you cancel and which refund rules apply. Collect evidence and act promptly.
Use the correct cancellation flow (Apple / Google / Web) to avoid unintended renewals.
After cancelling
Steps to verify and follow up
- Verify the cancellation confirmation in the store or your Dating.com account and keep any confirmation emails or screenshots.
- If charged after cancellation, contact Dating.com support via their site and allow the stated 72 hours for an initial reply: Dating.com refund & cancellation policy.
Escalation and help resources
- Read the platform terms for regional rules: Asian Dating terms.
- For step‑by‑step cancellation help for mobile stores see Postclic: Postclic - cancel Dating.com.
Address
Official mailing address for written notices
Registered address for written cancellation notices: 2, Sir Augustus Bartolo Street, Ta' Xbiex XBX 1091, Malta.
Operator note
The San Francisco address cited by some sources relates to the operator’s office (Dil Mil Inc) and may not be the correct address for formal cancellation by registered mail.