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Eharmony

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Singapore

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Termination letter drafted by a specialized lawyer
Sender
Contact Eharmony to Cancel Subscription | Postclic
Eharmony
10 Queen Street Place
EC4R 1AG London United Kingdom
support@eharmony.com
Cancellation of Eharmony contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Eharmony service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Eharmony
10 Queen Street Place
EC4R 1AG London , United Kingdom
support@eharmony.com
REF/2025GRHS4

Important warning regarding service limitations

Postclic is an independent third-party service, with no affiliation, partnership, or representation link with the brand Eharmony. The use of the brand name is strictly for reference and descriptive purposes, in order to identify the mail recipient. Postclic exclusively offers a mail drafting assistance service and a certified, timestamped, and tracked digital mail sending service. If your subscription was purchased through the Apple App Store or Google Play, the cancellation must be done directly with those platforms.

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Eharmony: Easy Method

What is Eharmony

Service overview

eHarmony is an online dating service that uses a compatibility-based matching system to help people find long-term relationships.

How it operates in Singapore

The service runs on a subscription model with local pricing tiers and is accessible via web, iOS and Android apps.

How to cancel Eharmony

If you subscribed via Apple App Store (iOS)

  • Open iPhone Settings → tap your Apple ID → Subscriptions.
  • Find "eHarmony" → tap "Cancel Subscription" and confirm to stop auto-renewal.
  • Apple handles App Store refunds and subscription status directly.

If you subscribed via Google Play (Android)

  • Open Google Play Store app → Profile → Payments & subscriptions → Subscriptions.
  • Select "eHarmony" → Cancel Subscription and follow prompts.
  • Google handles Play Store refunds and order history for refund requests.

If you subscribed on eHarmony’s website or via eHarmony billing

  • Sign in to eHarmony, go to Account Settings or Data & Settings → Membership/Subscription.
  • Choose "Cancel My Subscription" and confirm. Cancel at least 24 - 48 hours before renewal to avoid another charge.
  • See eHarmony’s cancellation and refund guidance: eHarmony help article.

What happens when you cancel

Access to premium features

Cancellation stops auto-renewal but does not remove paid access immediately.

You keep premium features until the end of your current paid billing period.

Billing and renewals

If you cancel before the renewal window (typically 24 - 48 hours), you will not be billed again.

Missed timing can result in one more renewal charge; keep evidence of cancellation timing if disputing charges.

Account and data

Your account and profile remain active at the access level you had before cancellation unless you choose to delete the account.

To remove profile data, use account deletion options in settings and keep confirmation records.

Will I get a refund?

Standard refund policy

eHarmony generally does not refund unused subscription time except where required by law or specific exceptions apply.

Refund decisions can vary by payment platform (Apple/Google) and region.

Exceptions and special cases

  • Some regions permit a short cooling-off period for website purchases; you must contact eHarmony within that window.
  • Refunds may be possible for billing errors, unauthorized charges, technical failures, or serious circumstances such as death or permanent disability.
  • Apple App Store refunds must be requested through Apple's "Report a Problem" system; eHarmony cannot process them directly.
  • Google Play refunds are requested via Google Play Order History and are typically processed within ~48 hours.

Where to get official guidance

For eHarmony’s official cancellation and refund details, refer to their help article: How to cancel an eHarmony subscription and get a refund.

Eharmony plans and pricing

Price list (Singapore pricing)

The following prices were sourced for Singapore local tiers and may change with promotions or platform fees.

Notes about pricing

  • eHarmony’s official site primarily shows USD pricing until you sign in; in-app stores may add platform markups.
  • Confirm the final price at checkout on the platform you used to subscribe (web, App Store, or Google Play).
Plan Price Period Features
Basic Membership - 1 Month S$44.98 Monthly Basic access (likely limited messaging, basic profile viewing)
Basic Membership - 3 Months S$29.66 3-Month Bundle Basic access
Basic Membership - 6 Months S$29.83 6-Month Bundle Basic access
Basic Membership - 12 Months S$16.58 12-Month Bundle Basic access
Basic Membership - 24 Months S$12.04 24-Month Bundle Basic access
Total Connect Membership - 1 Month S$57.98 Monthly Premium access (full features, messaging/photos)
Total Connect Membership - 3 Months S$56.33 3-Month Bundle Premium access
Total Connect Membership - 6 Months S$31.50 6-Month Bundle Premium access
Total Connect Membership - 12 Months S$21.58 12-Month Bundle Premium access
Total Connect Membership - 24 Months S$13.29 24-Month Bundle Premium access

Your consumer rights in Singapore

Applicable laws and agencies

Under Singapore’s Consumer Protection (Fair Trading) Act, some contracts carry cooling-off rights; digital subscriptions are not always covered.

Contact the Consumers Association of Singapore (CASE) for guidance on whether a cooling-off right or other protections apply.

Practical steps for Singapore users

  • If eHarmony charged you after valid cancellation, contact your bank to dispute the charge (chargeback) and keep documentation.
  • File a complaint with CASE or IMDA if you believe there has been an unfair trading practice.
  • Provide evidence such as screenshots, confirmation emails and timestamps when escalating disputes.

Customer experiences

Positive feedback

Some users praise eHarmony’s compatibility-focused matching process and report successful dates and lasting matches.

These positive reviews highlight matches that felt compatible and the platform’s structured approach.

Negative feedback

  • Many users report encountering fake profiles or scammers, reducing perceived value.
  • There are frequent complaints about difficulty cancelling, unexpected charges after cancellation attempts, and slow or unhelpful customer support.

See aggregated user reviews for more examples: Trustpilot eHarmony reviews.

Users have also shared negative customer-service experiences in community forums: Reddit discussion.

Documentation checklist

What to save before and after cancelling

  • Subscription confirmation emails and receipts (screenshots or PDFs).
  • Cancellation confirmation screens or emails (date and time stamped).
  • Records of any chat or support correspondence and order IDs.

Why documentation matters

Proof of cancellation and payment is essential for refund requests, chargeback disputes, or complaints to CASE/IMDA.

Store copies in a safe place (email folder or local backup) for at least several months after cancellation.

Common mistakes

Failing to cancel on the correct platform

Example: canceling via the website when you subscribed through Apple or Google will not stop App Store/Play Store renewals.

Always check which platform processed your payment before cancelling.

Missing the renewal window

Example: waiting until the day of renewal may be too late due to processing times; eHarmony recommends cancelling 24 - 48 hours before renewal.

Set a calendar reminder to cancel earlier than the renewal date to avoid accidental charges.

Comparative recap

Quick comparison

This table summarizes key points to help you decide next steps when cancelling or seeking refunds.

How to use it

Use “Action” to pick the next step based on your situation (App Store, Google Play, eHarmony billing).

Aspect What to expect Action
Cancellation method Depends on where you subscribed (Apple, Google, eHarmony billing) Cancel via the original platform’s subscription settings
Refunds Generally not provided except by law or special cases Request within any cooling-off window; use platform refund process for App Store/Play
Access after cancel Access remains until end of paid period Use remaining time or delete account after period ends
Common complaints Scammers, billing disputes, hard-to-reach support Keep evidence and escalate to bank or CASE if necessary

After cancelling

Immediate tasks

  • Save or screenshot the cancellation confirmation and any receipt.
  • Check the billing method (Apple/Google/bank) to confirm no further auto-renewals appear.

Where to get help and official guides

For official cancellation and refund guidance, use eHarmony’s help article: eHarmony help article.

For pricing context in Singapore, see local listings: eHarmony listing on TheBestSingapore.

Address

Registered UK address

eHarmony UK Limited, 10 Queen Street Place, London, EC4R 1AG.

When to use the address

Use the registered address for formal notices in the UK or when directed by eHarmony’s terms.

For urgent billing disputes or cooling-off notices, follow the instructions in eHarmony’s help pages and include full documentation.

FAQ

To cancel your Eharmony subscription via the website, sign in to your account, navigate to Account Settings or Data & Settings, select Membership/Subscription, click on 'Cancel My Subscription', and confirm your cancellation. Remember to keep proof of your cancellation.

Yes, you can cancel your Eharmony subscription before the 6-month period ends, but you will still have access to your premium features until the end of your current billing cycle. Ensure you cancel at least 24-48 hours before the renewal date to avoid another charge.

Generally, Eharmony does not provide refunds for unused subscription time unless required by law or in special cases. Check your region's policies and contact Eharmony for specific refund inquiries.

To cancel your Eharmony subscription through the Apple App Store, open your iPhone Settings, tap your Apple ID, then go to Subscriptions. Find 'Eharmony', tap 'Cancel Subscription', and confirm your choice. Keep proof of your cancellation.

After canceling your Eharmony subscription, your account remains active at the access level you had before cancellation until the end of your billing period. If you wish to delete your account, you can do so through the account settings.