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I hereby notify you of my decision to terminate the contract relating to the Yubo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Yubo: Easy Method
What is Yubo
Overview
Yubo is a social networking app that helps users meet new people through live video, group chats, profile swipes, and shared interests.
It is commonly used by younger audiences and offers free and paid features to boost visibility and interaction.
Main features
Features include live streaming, swiping to discover people, group chat rooms, and optional subscription packs for additional tools.
Paid features typically include extra swipes, profile boosts, and in‑app currency (YuBucks).
How to cancel Yubo
On iPhone (App Store)
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon, choose Subscriptions, select Yubo, then tap Cancel Subscription.
- Important: deleting the Yubo app or your Yubo account does not cancel App Store subscriptions.
On Android (Google Play)
- Open the Google Play Store app and tap your profile icon.
- Go to Payments & subscriptions → Subscriptions → select Yubo → Cancel subscription.
- Important: deleting the app or your Yubo account does not cancel Google Play subscriptions.
Via web / Yubo account
- You cannot cancel paid subscriptions from Yubo’s website or by deleting your Yubo account; cancellation must be handled through the App Store or Google Play settings.
- Optionally, a formal written cancellation request can be sent to the company’s Paris address, but this does not substitute for store-based cancellation.
What happens when you cancel
Access and remaining time
After cancellation you will typically retain paid benefits until the end of the current billing period.
The subscription will not renew after that period, and access to premium features will end on the expiry date.
Account data and deletion
Canceling a subscription does not automatically delete your Yubo account or personal data.
To remove your profile and data, follow Yubo’s account deletion process inside the app or account settings (separate from subscription cancellation).
Will I get a refund?
General policy
Subscriptions and in‑app purchases are generally non‑refundable, except where local law requires otherwise.
In Singapore there is typically no statutory cooling‑off right for digital in‑app services, so refunds are limited.
Platform-specific refund routes
- App Store (iOS): Request refunds through Apple (reportaproblem.apple.com). Yubo cannot grant App Store refunds directly.
- Google Play (Android): If within 14 days of purchase, you can request a refund via Yubo support by providing the Google purchase number (GPA…), date, and amount. After 14 days, options are limited.
- EU/UK buyers: a 14‑day right of withdrawal may apply, but App Store refunds still must go through Apple.
Yubo plans and pricing
Current App Store listing (Singapore)
Below are Yubo subscription and in‑app purchase prices taken from the Singapore App Store listing (captured Feb 2026).
Prices may vary over time or between iOS and Android stores.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Elite Pack - 1 week | S$8.98 | Weekly | All Power Pack features plus send Spotlights directly, see who viewed your profile, priority swipe |
| Power Pack - 1 week | S$7.98 | Weekly | See who swiped right on you, one free Turbo, Boost and Spotlight per week, up to 10,000 swipes/day, unlimited reverse swipes |
| Power Pack - 1 month | S$13.48 | monthly | Same as 1‑week Power Pack benefits |
| Elite Pack - 1 month | S$17.98 | monthly | Same as Power Pack plus Elite features |
| Infinity Pack - 1 week | S$10.90 | Weekly | Not explicitly detailed in listing |
| One Week YuBucks | S$12.98 | Weekly | YuBucks in‑app currency bundle |
| Packs of YuBucks | S$6.98 | One‑off | Smaller YuBucks bundle |
| Elite Pack - 3 months | S$28.98 | 3 months | Elite Pack features for extended period |
| Power Pack - 3 months | S$21.98 | 3 months | Power Pack features for extended period |
Your consumer rights in Singapore
Local law basics
Singapore generally does not provide a statutory cooling‑off period for digital content or in‑app services purchased online.
As a result, the default non‑refund policy for digital subscriptions usually applies unless the provider voluntarily offers a refund.
Platform and regional rights
- App Store purchases: refunds and disputes are handled by Apple’s mechanisms, not directly by the app developer.
- Google Play purchases: follow Google’s process; Yubo may accept refund requests within specific timeframes (e.g., 14 days) if you contact support with required purchase details.
- If you are in the EU/UK different withdrawal rights can apply, but App Store refunds still go through Apple.
Customer experiences
Positive feedback
Some users report Yubo is effective for meeting new people globally and appreciate the app’s age‑verification and certain safety features.
Occasional positive mentions note helpful customer support interactions and steps that reduce catfishing risk.
Negative feedback
Many users have reported issues such as poor moderation, unwanted content, and unresponsive support in public reviews.
Other recurring complaints include spam/bots, confusing billing interactions, forced verification experiences, and refund difficulties.
Documentation checklist
Essential receipts
- App Store receipt (Apple email or in‑app purchase receipt) or Google Play purchase receipt.
- Purchase date, amount paid, and the transaction ID (e.g., GPA… for Google Play).
Supporting evidence
- Screenshots of subscription settings showing active subscription or renewal date.
- Screenshots of charges on your bank or card statement matching the purchase date and amount.
- Any correspondence with support (dates and message copies) if you already contacted Yubo.
Common mistakes
Assuming deleting the app stops billing
Many users remove the app and assume the subscription stops. This does not stop recurring billing from App Store or Google Play.
Always cancel through the store subscription settings, not by deleting the app.
Relying on account deletion to cancel subscription
Deleting your Yubo account does not automatically cancel an App Store or Google Play subscription.
Cancel the subscription in the store first, then delete the account if you wish to remove profile data.
Comparative recap
Quick comparison
Below is a short comparison of cancellation routes, typical refund chances, and practical notes to help you choose the correct action.
Comparison table
| Method | Period | Refund chance | How to request / Notes |
|---|---|---|---|
| App Store (iOS) | NA | Low (Apple handles refunds) | Cancel in App Store subscriptions; request refunds from Apple via reportaproblem.apple.com |
| Google Play (Android) | NA | Possible if within 14 days | Cancel in Google Play subscriptions; contact Yubo support with GPA number, date, amount for refunds within 14 days |
| Yubo website / account | NA | Very low (does not cancel store billing) | Cannot cancel store subscriptions via Yubo web; written requests to Paris address do not replace store cancellation |
After cancelling
Immediate checks
Confirm cancellation in your App Store or Google Play subscription list and note the expiry date shown there.
Keep any purchase receipts and screenshots showing the subscription status until the billing cycle ends.
Next steps and support
- If you paid via Apple and want a refund, request it from Apple: see Apple’s support/refund page.
- If you paid via Google Play and are within 14 days, prepare your purchase number (GPA…), date, and amount to submit to Yubo support.
- Yubo App Store listing (Singapore): Yubo on the App Store (SG).
Address
Corporate address (for formal correspondence)
Twelve‑App SAS / Yubo corporate address: 59 rue de Ponthieu, bureau 562, 75008 Paris, France.
Use this address for formal written requests, noting that such letters do not replace store‑level cancellation steps.
Postal / formal cancellation notes
If you send a written cancellation notice, include your account email, username, and proof of purchase to help identify your subscription.
Also keep a copy of the letter and delivery confirmation for your records.