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Cancellation service #1 in Singapore
240 Tutoring is an online, subscription-based study resource that provides study guides, flashcards, quizzes and practice tests aimed at exam and certification preparation.
Members access digital study materials via an account and pay recurring subscription fees for ongoing access to content and practice tests.
After you cancel, you retain full access to paid content for the remainder of the current billing period.
No new automatic charges will occur after the current period ends once cancellation is processed.
There is no proration for partial periods; fees for the current cycle remain with the provider.
Your account remains active for the duration you paid; details about long‑term data retention are handled by the provider and should be checked on your account page.
Outside the 48‑hour window and the stated guarantee, payments are non‑refundable.
Pricing and plan details can change; always check the provider's official website or your account billing page for the most up‑to‑date information.
This guide does not invent or guess prices. Verify plan names, billing frequency and current fees on the provider site before subscribing or cancelling.
The usual 14‑day "cooling‑off" refund right under Singapore's Consumer Protection (Fair Trading) Act does not apply here because 240 Tutoring is a foreign‑based digital subscription service not sold in Singapore.
240 Tutoring offers a voluntary 48‑hour full‑refund policy and a performance‑based Guarantee; these are company goodwill policies rather than legal obligations under Singapore law.
Check your bank or card issuer policies for dispute or chargeback options if needed, keeping in mind local law limitations.
Many users praise the structured study guides, flashcards, quizzes and practice tests for clear explanations and helpful revision.
Trustpilot reports an overall positive rating, with numerous reviews noting successful first‑attempt passes.
Some users say content can be too broad or incomplete in areas such as math, requiring supplementary resources.
There are also complaints about customer service responsiveness and concerns raised by some reviewers about review handling.
See consolidated user feedback on Trustpilot reviews.
A common error is waiting too long to cancel and being charged for an extra month because the subscription renews automatically on the signup day each month.
Many users assume partial period refunds or a 14‑day statutory cooling‑off apply; 240 Tutoring does not provide prorated refunds and the Singapore 14‑day right is not applicable to this foreign digital service.
Also, failing to keep receipts or official exam documents can jeopardise a guarantee refund claim.
| Feature | Period | Notes |
|---|---|---|
| Cancellation method | monthly | Cancel via account profile → Billing → Cancel; customer must cancel. |
| Refund availability | monthly | 48‑hour full refund (email); performance guarantee; otherwise non‑refundable. |
| Access after cancel | monthly | Access continues until the end of the paid billing period. |
| Performance guarantee | monthly | Conditions: 90%+ practice score, official fail within 30 days after end, submit report within 3 months. |
Confirm cancellation by checking your account billing page and save any on‑screen confirmation or emails as proof.
Keep receipts, practice test screenshots and any communications if you might seek a guarantee refund.
Read user experiences and aggregated feedback on Trustpilot reviews to see how others handled cancellations and refunds.
For a 48‑hour refund request, contact [email protected] and include order details and the reason for request.
240 Tutoring is associated with the following address on public records:
500 Yale Ave N, Seattle, Washington, 98109 US
This is a company/business address; for account‑level actions use your online profile and the provider's published support channels.
If you are in Singapore, keep local bank/card statements and provider confirmations when disputing charges or seeking refunds.
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Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.