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Cancel 51TALK
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the 51Talk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 51Talk: Easy Method
What is 51Talk
Service summary
51Talk (Speak) is an online English-teaching platform that connects students with tutors for one-on-one lessons. It offers paid lesson packages and subscription-style packages for regular learning.
How it is sold
The service is sold via mobile app stores (Apple App Store and Google Play) and directly on the web (payments handled via Paddle). Purchase flow and cancellation options depend on the channel used to buy.
How to cancel 51Talk
Cancel for Apple App Store (in-app purchase)
- Open iOS Settings on your iPhone or iPad.
- Tap your Apple ID (top of Settings) → Subscriptions.
- Select the app named "Speak" → Tap Cancel Subscription to stop future renewals.
- Access will continue until the end of the paid period after cancellation.
Cancel for Google Play Store
- Open the Google Play app on your Android device.
- Tap your Profile icon → Payments & subscriptions → Subscriptions.
- Select "Speak" → Tap Cancel subscription and follow prompts.
- Access remains available until the paid period ends.
Cancel for Web purchases (Paddle)
- Open the Speak app or website and sign in to your account.
- Go to Profile → Settings → Manage Membership.
- Choose Cancel Membership and confirm the cancellation.
- This stops automatic renewal; current paid access continues until the period ends.
What happens when you cancel
Access and renewal
Cancellation stops future automatic renewals for the subscription or membership. Your existing paid access usually continues until the end of the current billing period.
Data and account status
Your account typically remains active (read-only access to course history and materials) until the subscription expires. Policies on account deletion and data retention are not detailed in the public help page.
Will I get a refund?
General refund policy
Cancelling a subscription does not automatically trigger a refund. Refunds must be requested separately and are not guaranteed.
Exceptions and app-store refunds
- There is no publicly stated 14‑day cooling-off or automatic refund policy on the official help page.
- If you purchased via Apple or Google, you may request a refund through Apple or Google according to their refund rules; that process is separate from 51Talk's cancellation action.
51Talk plans and pricing
Pricing overview
Below are the pricing points reported from verified sources and user-accessible comparisons. Exact Singapore‑specific official prices were not published in the referenced pages.
Notes on conversion and estimates
The per-lesson range is an inferred conversion from USD to SGD; monthly estimates are approximate and drawn from value-comparison analyses cited in verified pages.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| 25‑min lesson (per‑lesson package) | S$10.00 - S$15.00 | Per lesson | One‑on‑one instruction, TESOL‑certified teachers; price varies by package size/promotions |
| Subscription‑style package (approx.) | ≈S$150/month | Monthly equivalent | High‑frequency packages; approx. 12+ lessons per month for immersion learning |
Your consumer rights in Singapore
What the official policy shows
Official help information does not cite a statutory cooling‑off period or automatic refund entitlement. Cancellation stops renewal but does not guarantee a refund.
Practical steps and options
- If you bought via Apple or Google, you can request refunds through their platforms under those stores' refund processes.
- For web purchases, request refunds from 51Talk support - outcome is not guaranteed and depends on their review of your request.
Customer experiences
Reported negative experiences
Public review aggregates show significant dissatisfaction in several user reviews, with complaints about policies, pay, penalties, and support responsiveness.
Example source: Sitejabber shows a low overall rating and multiple critical reviews.
Balanced perspective
There are fewer publicly cited positive reviews in the referenced dataset. Experiences can vary by user expectations, purchase channel, and specific support interactions.
Documentation checklist
Before you request refund or dispute
- Order confirmation or receipt showing date, amount, and purchase channel.
- Subscription screenshots (account page showing active membership or renewal date).
- Any email confirmations or cancellation confirmation messages.
- Records of communication with 51Talk support or app‑store refund requests.
When contacting app stores or support
- Have your Apple ID or Google account email ready for store refund requests.
- Provide clear timestamps and descriptions when requesting refunds or disputing charges.
Common mistakes
Expecting automatic refunds
Many users assume cancelling will automatically refund recent charges. Cancellation only stops renewal; refunds must be requested separately.
Cancelling in the wrong place
Another frequent mistake is cancelling on the website when the subscription was purchased through Apple or Google. If you bought in‑app, you must cancel via that app store to stop renewals.
Comparative recap
Quick comparison
The table below summarizes cancellation steps, refund likelihood, and access after cancel across purchase channels.
How channels differ
| Purchase channel | How to cancel | Refund possibility | Access after cancel |
|---|---|---|---|
| Apple App Store (in‑app) | iOS Settings → Apple ID → Subscriptions → select "Speak" → Cancel Subscription | Refunds must be requested via Apple (separate process); not automatic | Access continues until the end of the paid period |
| Google Play Store | Google Play app → Profile → Payments & subscriptions → Subscriptions → select "Speak" → Cancel | Refunds must be requested via Google Play (separate process); not automatic | Access continues until the end of the paid period |
| Web purchase (Paddle) | Within app: Profile → Settings → Manage Membership → Cancel Membership → confirm | Cancelling does not automatically refund; request refund from 51Talk support (not guaranteed) | Access continues until the end of the paid period |
After cancelling
Follow-up actions
- Save or screenshot the cancellation confirmation and the subscription end date.
- If you need a refund, file a request promptly with 51Talk or with Apple/Google depending on your purchase channel.
Useful links
- Official cancellation help (Speak)
- Public review summary (Sitejabber)
- User‑accessible pricing discussion
- Value comparison and pricing context
Address
Official contact address (listed)
60 PAYA LEBAR ROAD #12-03 PAYA LEBAR SQUARE SINGAPORE 409051
Notes on corporate listings
Company materials referenced in the verification set indicate address changes in some investor/FAQ materials; for support and billing, use the official help pages linked above.