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Cancel BRAINABLE
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Brainable service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Brainable: Easy Method
What is Brainable
Overview
Brainable is an online educational platform offering personalised brain-training exercises to improve memory, attention and problem-solving skills.
The service is subscription-based and can be accessed via web and mobile channels depending on the product and distribution channel.
How it is delivered
Access and billing depend on how you subscribed: direct web subscriptions are managed by Brainable, while mobile purchases are often processed through Apple or Google.
Recovery of results, account details and support options vary by purchase channel; check your purchase receipt or the provider you used to subscribe.
How to cancel Brainable
Cancel via Web (Help Center)
- Log in at the Brainable Help Center and use the Cancellation Bot with your account email and confirmation code.
- If the bot cannot complete cancellation, contact support by email (support@brainable.com) requesting cancellation and include your account email and order details.
- Official help article: Brainable Help Center: How can I cancel my subscription?.
Cancel via App Store (iOS) or Google Play (Android)
- iOS: Cancel the subscription through your Apple ID > Subscriptions in device settings; Apple handles billing and cancellations.
- Android: Cancel from the Google Play Store > Subscriptions; Google manages billing for those purchases.
- For third-party guidance on app-store cancellations and refunds, see: Postclic: How to cancel Brainable.
What happens when you cancel
Access after cancellation
When you cancel, auto-renewal is stopped so you will not be billed again at the next renewal date.
Typically you retain access until the end of your current paid period; confirm timing with your provider or Brainable support.
Account and data
Accounts and associated data are generally retained unless you request deletion; policies are not detailed in publicly available terms.
If you need data exported or deleted, contact Brainable support (include account email and any order ID) to request specific actions.
Will I get a refund?
Refunds for web purchases
- No statutory 14-day cooling-off right is explicitly cited in Brainable's public terms.
- Some sources report a 30-day money-back guarantee for web purchases; you must contact support within that period to request a refund.
- For reported details, see: Postclic: Cancel Brainable (refund information).
Refunds for mobile purchases
- App Store and Google Play purchases are refunded under Apple or Google's refund policies.
- If you bought via Apple or Google, submit a refund request to the respective store rather than Brainable for billing-related refunds.
- See Postclic for consolidated guidance on store refunds: Postclic: Cancel Brainable.
Brainable plans and pricing
Pricing table
| Plan | Price (SGD) | Period |
|---|---|---|
| Brainwell Weekly Subscription | S$5.48 | Weekly |
| Brainwell Weekly Subscription | S$9.98 | Weekly |
| Brainwell Monthly Subscription | S$14.98 | Monthly |
| Brainwell Annual Subscription | S$54.98 | Annual |
| Brainwell Annual Subscription | S$81.98 | Annual |
| Brainwell Annual Subscription | S$138.98 | Annual |
Pricing notes
These prices correspond to Brainwell listings in the Singapore App Store and are provided for reference only.
No exact SGD pricing for Brainable in Singapore for 2025/2026 could be located in the verified sources.
Your consumer rights in Singapore
General protections
Singapore consumer protections (for example, the Consumer Protection (Fair Trading) Act - CPFTA) may apply if a seller engages in unfair or misleading practices.
These laws can offer remedies for misrepresentation, unfair contract terms or deceptive business conduct in some cases.
Practical steps and resources
- Keep records of advertising, receipts, subscription confirmations and correspondence to support any complaint.
- For specific guidance, consult the Consumers Association of Singapore (CASE) or a qualified legal adviser about possible remedies under local law.
Customer experiences
Positive reports
Some users report that contacting customer service resulted in prompt refunds and apologies for issues raised.
These positive resolutions are reported in some consumer feedback channels.
Negative reports
Other users describe problems such as unexpected charges after free trials, difficulty cancelling, slow or unhelpful support, and unresolved complaints.
These mixed reports suggest variability in customer experience depending on circumstances and purchase channel.
Documentation checklist
Essential items to include when you contact support
- Account email address used to sign up.
- Order number or transaction ID from the receipt.
- Date of purchase and last billing date.
- Screenshots of receipts, subscription page, and any relevant emails.
Optional but helpful items
- A clear statement of the remedy you want (cancellation only, refund request, data deletion).
- Records of previous contact attempts with dates and any case numbers.
Common mistakes
Assuming all refunds are handled by Brainable
If you purchased through Apple or Google, those stores control billing and refunds. Contacting Brainable alone may not resolve billing disputes for store purchases.
Always check your original receipt to see which provider billed you before requesting a refund.
Missing key evidence
Not saving receipts, confirmation emails or screenshots makes proving the purchase and billing dates harder.
Keep clear records before you contact support and attach them to your message to speed up resolution.
Comparative recap
Quick comparison
| Method | Where to cancel | Billing handled by | Refund handling |
|---|---|---|---|
| Web (Help Center) | Brainable Help Center / Cancellation Bot | Brainable (direct) | Reported 30-day money-back guarantee for web purchases (contact support) |
| iOS (App Store) | Apple ID > Subscriptions (device settings) | Apple | Refunds handled by Apple per its policies |
| Android (Google Play) | Google Play Store > Subscriptions | Refunds handled by Google per its policies |
Notes on choosing a route
If you want a refund and purchased on mobile, start with the app store. For direct web subscriptions and policy disputes, contact Brainable support directly.
Document all communication and keep receipts regardless of the cancellation route chosen.
After cancelling
Follow-up actions
- Save confirmation of cancellation and check that auto-renewal has stopped on your billing statement.
- If you expect a refund, note any timeframes given and follow up if the refund does not appear.
Helpful links
- Brainable Help Center: How can I cancel my subscription?
- Postclic: Cancel Brainable (instructions and refund guidance)
- Brainwell on the Singapore App Store (pricing reference)
Address
Company address on record
500 Yale Ave N, Seattle, Washington, 98109 US.
If you need legal or postal contact, verify the current address via official Brainable channels before sending correspondence.